ComplaintsforTwo Men and a Truck

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hired ************** and throughout the pack-up and unpacking of our property the man who was the taller of the two, and darker in skin tone had been lingering in areas of the home unnecessary to his assignments and made frequent visits to talk to my mom, and usually waited until she was alone. Then upon completion of the job, this gentlemen who thus far has been talking about his wife, and 3 kids at home...asks my mom for her number and starts to insinuate what may become of their relationship. SHE WAS SCARED, because i had departed prior because both men seemed well-mannered after meeting them. OBVIOUSLY I WAS WRONG. this is clear sexual harassment, and inappropriate workplace conduct. she was scared of causing a confrontation and then maybe things escalating to **** because of a rebuke and the resulting emotional response. I am VERY UPSET AS WE PAID $200/HOUR forTHIS MAN MANIPULATES HIS TIME TO HARASS MY MOTHER. HOW UNPROFESSIONAL. I THINK THIS COMPANY NEEDS TO CONTACT ME ASAP TO BEGIN MEIDATION. I HAVE LEFT SEVERAL MESSAGES. Also our TV was damaged.

  Business response

  06/07/2022

  To Whom It May ***************** are legally only able to discuss concerns involving our services with our customer or a person so designated by our customer. We will reach out to our customer for approval to discuss this matter in this forum with the person lodging this complaint.

   

  Thank you, 

  ***************************

  VP, Communications

  Customer response

  06/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  I await notification of either resolution and or billing adjustment with my **************** or via my mother herself as I will be seeing her this weekend. Thanks for treating this with such a concerned manner. Sincerely

• Initial Complaint

  10/20/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I would like to file a complaint regarding a bad move experience I had with Two Men and a Truck in *******. We used them for two moves, the second move was a disaster. The move coordinator was difficult to reach during the entire process, never made a site visit and grossly under-estimated what needed to be moved. The packers they sent were under-trained, disorganized, and poorly led. They left lots of stuff unpacked, saying that the movers would finish. The movers came on September 1 with list of items to be moved that reflected about half of what needed to go. They flatly refused to pack and rigidly stuck to their list. They left with a truck 2/3 full, if that, and left us with a house full of packed and unpacked stuff. We were moving to Cincinnati and were not offered another truck before our closing date on the 8th. My SIL and I had to drive back to Oregon, ** with a 16-foot truck to complete the move. I want $2000 in compensation.

  Business response

  11/08/2021

  To Whom It May ****************** and *************************** moving experience is very important to us, as is our reputation. Our general manager, **** Stake, and our assistant sales lead, Crystal ******* have attempted to reach ********************** through both phone and email. Long-distance moves have a specific protocol of checks and balances that we follow to protect both the customer and our company. Customer signatures and approvals are required along the way. This is all documented. 

  We are sorry that ********************** felt that his move consultant was difficult to reach during the process. It is certainly our intention to be responsive to our customers, and all paperwork was completed by both our office and **********************. We are surprised that ********************** found our packers to be sub-par, since we received an email from his wife (we are happy to provide the email from ***********************) stating how good the packers were and that she felt bad for forgetting to tip them.

  An interstate estimate and move relies on the customer-generated list of inventory that the customer identifies up front as part of their move. We moved everything that ********************** and his wife identified on their move list. We understand that customers often underestimate what needs to be moved and accidentally leave things off the original list. Though we are not required to move inventory that they customer tries to add the "day of" (and, if we do add additional items for them, we could raise the price of the move), we tried to accommodate ********************** on the day of the move by allowing him to add more than 75 items not originally identified on the original, signed inventory list and not charging him more for the additions. We have pictures we can provide that shows that the truck was very full with as much as we could take on an interstate move in the agreed-upon one truck.

  Though we have tried to reach ********************** to resolve this issue on numerous occasions, he has chosen not to respond to us directly, instead choosing to air his grievances on social media and incorrectly state there that we have not responded to him.

  It is our belief that we went above and beyond the original interstate agreement for Mr. and ***********************, and we are disappointed that things are unfolding in this way. It is our hope that things may still be resolved amicably if ********************** would respond to us and honor his moving agreement.

   

  Thank you, 

  ***************************

  VP, ********************************************************************

  Customer response

  11/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Two Men must live in a different reality than I.  For starters, I have never received any post-move communication from Two Men in Madison.  When I filled out a negative review after the move, I did get an email from *********************** who, I assume is part of the franchising organization, expressing concern but offering no compensation.  I have those emails if you want to see them.  Becca had both my phone number and email address, but never contacted me during the second move except to email me a ****.  TDS, in their inifinite wisdom, terminated our service two days early so we didn't have phone or email on the 31st and 1st.  After that, the phone no longer worked but our UW email accounts were and are still active.

  We never saw a move list for the second move until it was presented to us by the driver on September 1.  Of course i signed it.  What was I to do?  Leave everything back in Oregon?  The packers SEEMED to be doing a decent job.  When we unpacked in Cincinnati, we discovered that quite a number of the boxes had lots of packing and very little content.  Perhaps that is why they ran out of boxes and packing materials half way through the operation on the 31st.  Plus, they left a significant amount of our stuff unpacked  when they left, saying the movers would finish the packing the next day.

   

  The driver during the first move packed the truck floor to ceiling starting in the front.  He loaded the non-stackable items at the very end.  At the end of the second move, the second truck looked nothing like the first.  It was 50-60% full because they chose to pack it only half-way to the ceiling.  The first move driver warned us that other Two Men movers didn't follow his technique.  That is why we asked for **** for the second move.

  Then there is the unloading in Cincinnati.  It only took the movers a couple of hours because they put all of the boxes in the dining room despite labels telling them where to put them.

  No matter what, a contracted mover should not leave a customer with a 16 foot ********************** worth of unmoved items.  "Movers who care."  Ha.
  

   
  Regards,
  
  ***************************

  Customer response

  11/22/2021

  Funny how this was now credit in a day.  Thank you BBB for your help.  Sad such dishonesty all along saying they credited it to us. Happy Holidays.  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩