Business ProfileforWausau Homes Incorporated

This was the second Wausau Home we built. We built our first Wausau Home in Northern ********* about 6 years ag with Northern Advantage Builders, LLC, the Wausau Home builder in ********, **. IT had its bumps, but overall, it was a smooth process and we were very pleased with the quality of the finished product. The builder for our current build was Stone Ridge Homes ********. from ********, **. Our satisfaction with Stone Ridge Homes process and the quality of the finished product is nowhere near our experience with Northern Advantage Builders, LLC. We would be hard pressed to find one thing that did not have an issue when it was completed. In fact, we have spent over $18,000 to fix or modify an improper installation by one of Stone Ridge Homes sub-contractors; we still have a couple of issues to address, so that amount will increase. There is not one of the sub-contractors that we would ever use again. In more than one instance, we had to settle for what was done. An example is that the interior trim does not match the doors because they came from different manufacturers. Our GCs comment was that they do not need to match, they just need to coordinate. This was not a satisfactory response to our concern. In our opinion, this is an example of a lack of customer satisfaction and caring about the quality of the end result. We will never build another Wausau Home. In our opinion, their concern about a quality-built home and customer satisfaction has declined since our first build 6 years ago. We sent the **************** of Wausau Homes a letter addressing our concerns. Based on the **** Tracking they received our letter and documentation almost 2 months ago, but we have not heard anything from the ****************s. They did not even have the courtesy to acknowledge the receipt of our letter. We still have not received the survey from Wausau Homes **************** to rate our experience.

.Please accept our sincerest apologies for all your trouble. As you may or may not be aware - Wausau Homes **** is a panelized manufacturing company, providing materials to independently owned and operated custom home builders (builder). Some of these builders may do business under a Wausau Home brand name, but no builder is employed by or directed by Wausau Homes **** The builder simply secures panelized materials from Wausau Homes **** and then builds out the home per the customers specifications. Wausau Homes- ******** has no access to this BBB account.