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Wisconsin

BBB Business Review

BBB Accredited Business since

Travel Guard Group, Inc.

Phone: (715) 345-1041 Fax: (715) 345-1141 View Additional Phone Numbers 3300 Business Park Dr, Stevens Point, WI 54482 View Additional Email Addresses http://www.TravelGuard.com

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Description

This company is a provider of travel insurance plans and assistance services covering travelers worldwide. The plans offer coverage for vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage and more. The company supports travelers of all kinds prepare for the unexpected with an array of plans including cruise insurance, flight insurance, travel medical insurance, and international travel insurance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Travel Guard Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Travel Guard Group, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 225 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

225 complaints closed with BBB in last 3 years | 74 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 42
Billing/Collection Issues 6
Delivery Issues 3
Guarantee/Warranty Issues 14
Problems with Product/Service 160
Total Closed Complaints 225

Customer Reviews Summary Read customer reviews

30 Customer Reviews on Travel Guard Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 1
Negative Experience 24
Total Customer Reviews 30

Additional Information

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BBB file opened: January 01, 1985 Business started: 01/01/1985 in WI Business started locally: 01/01/1985 Business incorporated: 05/03/1994 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Commissioner of Insurance
125 South Webster Street, Madison WI 53703
http://oci.wi.gov/oci_home.htm
Phone Number: 6082663585 8002368517
Fax Number: (608) 266-9935

Type of Entity

Corporation

Business Management
Mr. Matthew Fuchs, Claims Manager
Contact Information
Customer Contact: Mr. Matthew Fuchs, Claims Manager
Business Category

Insurance - Travel Insurance Services

Alternate Business Names
Travel Guard Travel Guard Insurance
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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