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          West Bend Mutual Insurance Company has 1 locations, listed below.

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            Business ProfileforWest Bend Mutual Insurance Company

            Insurance Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.63/5stars

            Average of 19 Customer Reviews

            Customer Complaints

            21 complaints closed in last 3 years

            10 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/4/2010

            Years in Business: 130

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            West Bend Insurance Company offers business insurance services including general business, workers' comp, loss prevention, and premium audit services. This company also offers insurance services and coverage for consumers including auto, home, condo, identity theft, umbrella, and renters insurance.

            Products & Services

            Business Insurance, Surety Bonds, Workers' Compensation Insurance, Home or Renter's Insurance, Auto Insurance

            Business Details

            BBB File Opened:
            1/1/1955
            Years in Business:
            130
            Business Started:
            4/13/1894
            Business Started Locally:
            4/13/1894
            Business Incorporated:
            4/13/1894
            Accredited Since:
            11/4/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • West Bend Insurance Company
            Business Management
            • Kevin Rausch, Director of Marketing
            • Tiffany Hildebrandt, Executive Assistant
            • Mike Faley, Vice President of Human Resources
            • Rob Jacques, CEO and President
            Contact Information

            Principal

            • Rob Jacques, CEO and President

            Customer Contact

            • Kevin Rausch, Director of Marketing
            • Tiffany Hildebrandt, Executive Assistant
            • Mike Faley, Vice President of Human Resources
            • Rob Jacques, CEO and President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            21 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/07/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Trying to take advantage of 89 yr old senior citizen, denying my Claim Number: AR09389, by willingly ignoring the ********* law that puts their insured at fault.On 12/26/2023 I was involved in a car accident caused by an insured of ********* Insurance.********* Insurance is trying to avoid their responsibility and obligation to make compensation to me for my losses in the accident caused by the negligence of their insured while he was driving on an alley roadway (Browns Alley) and failed to stop and yield the right of way when coming to the intersection of the traffic on the main roadway (Fairleigh St.) on which I was traveling. There were no traffic signs at the intersection, so ********* Insurance cited a ********* traffic code that applies to intersections in general (*********** Vehicle Approaching or Entering Intersection), in order to avoid their obligation to compensate me for my losses, claiming that their insured had the right of way. They are willingly refusing to apply the proper traffic code in this situation, ignoring the fact that ********* has a specific traffic code that applies to alley roadways (*********** Emerging From Alley, driveway or Building)which states that the driver of a vehicle emerging from an alley roadway must yield the right- of-way to all vehicles approaching on the main roadway. Their insured was clearly liable for this accident in which he rightfully received a citation for not exercising due care because he was driving on an alley roadway and failed to stop and yield the right of way when coming to the intersection of the traffic on the main roadway. Their insured also received citations for driving on suspended license and for a registration violation.I received no citations because it was obvious that I was in the right and had the right of way according to the appropriate, previously stated, ********* traffic law specifically applicable to this accident, involving an alley roadway.Please help resolve this issue.
            Read More

            Customer Reviews

            19 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brian G

            03/05/2024

            Awesome job very happy with Sharon and the West Bend team. Thanks

            West Bend Mutual Insurance Company Response

            03/06/2024

            Thank you so much for taking the time to leave us a review!

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