Business ProfileforAshley Furniture HomeStore Kingswere

In January 2024 I purchased a purple mattress, king size and a king size bed from ****** furniture upon delivery of my purple mattress.l l, it was damaged so we did not accept the delivery. A delivery was scheduled for a few days later, January 12. The bed was also delivered at this time. When I raise the head on my adjustable base, I noticed that the fabric on the bed was torn. In addition to that I noticed that my purple mattress that I purchased looked too small for the platform bed that I purchased. I then measured the purple mattress and came to find that it was almost 4 inches smaller than it should have been so I immediately reported to ****** furniture That my bed was damaged and torn and that my mattress was not a king size as purchased. Throughout the rest of the month of January and February there were at least 15 calls made to and from ****** furniture to discuss how we were going to have these issues resolved. After several phone calls, I was told that a technician would have to come to my home and take pictures of the damage so that a resolution could be discussed. After a week had went by. I had not received a call to schedule the technician. I called ****** customer service back and I was told that there were no technicians available in the area and that my call would have to be escalated. Another week went by no technician scheduled. At this time I called back And someone was able to get a technician scheduled three days later which was mid February. The technician came to my home and took pictures of the torn fabric on the bed and took measurements of the king size mattress, and found our complaints to be valid. After weeks and several more phone calls back-and-forth between ****** furniture customer service , they told me that a technician showed up at my door and that I refused serviced and said I did not have these products That indeed never happened as the technician did come to my house and emailed his findings. I had also previously sent pictures of the damages to ****** customer service ********** which they said they never received. Several days after the technician was at my home I called ****** customer service to find out the outcome. They told me that the technician never came to my house which was not true. Apparently there were four or five different case numbers associated with my account and so , it took a lot of time before anyone even noticed all of these numbers and thats why they were having a difficult time finding out what I was talking about each time I called. One time I called and someone thought I was trying to return a pillow. Finally I got a call from customer service and they said they dont normally do returns but because of all the troubles we have gone through they would ***** us a courtesy return. Now these items were purchased through ***** which is the third-party financing company for ****** furniture. My furniture was scheduled to be picked up Saturday, March ninth, which indeed it was. Weeks later Im awaiting my refund from ***** and had not received it. After talking to ***** five different times theyre telling me they cannot refund my money and I must pay my monthly bill which is over $600 after paying 1200 so far because they have no proof from ****** that my furniture was indeed picked up. the delivery drivers for ****** furniture did not enter into the system that they picked up my furniture so they want me to pay for furniture that I do not have. When I said I would have to take legal avenues, they told me that they were reporting me for fraud , because I have the furniture and Im pretty much being dishonest. I do not have the furniture and if I do not pay for it, it will go against my credit. I called ****** customer service several times, and there is no proof in their system that they picked up my furniture.