Business ProfileforEaston Motors, Inc.

I would not even give it a one star! I’m so disappointed in this place! I got a car 1 year and 8 months ago! And NOTHING but problems! First the electrical issue that took not once but three times coming in for them to figure it out. Let’s not talk about all the **** following that! They had my car for over 4 weeks! Then charged me $250 for a second key fob because they had to “program a second key in” they NEVER gave me a second key but somehow I became responsible to pay for it! They couldn’t fix my car at the Easton motors shop, so it got towed to the ford shop in town. Where they had to re-program the whole brain box of the car. Finally get it back 4 weeks later only for a week in and have to go back for another repair, some sensor! Then in august this month I come in for an oil change and they tell me now, the left CVS axle boot is torn, ok fine I’ll figure it out, since go figure the warranty doesn’t cover it. A WEEK. ONE WEEK after that all of a sudden there’s a clunking from the left side bring it back in and NOW the CVS axle and control arm need to be replaced! I argued it and fought to get the cost added onto my loan, again ONE WEEK after calling multiple times a day finally they agree to it! I bring my car in on 8/18 they begin work 8/19, they call me and say it’s done, I say I’m coming tomorrow 8/20, I arrive at 858a, mind you they had yesterday afternoon to get the paperwork printed and down and wouldn’t you know I’ve sat for 1 hour and 43 minutes WAITING! I’m the most patient person ever and I’m Losing my patience FAST! If I wasn’t about ready to be done with this car last week Ive just about had it today! So disappointing! I had 4 separate cars with ** ******** and NEVER experienced all this ****!! ??

Thank you for the opportunity to respond to this review.The guest did purchase the vehicle on April 7, 2023 and we do not have any record of needed repairs until August 2024. The *** did need to be replaced and that is why a **** Dealership would need to make that repair. Easton did finance the last repair for the guest which was just under $1000 for the inconvenience on August 20, 2024.We hope that the vehicle is in proper working condition currently. After reviewing the account and discussion with our Service Manager, we feel that best practices were followed in this situation. If anything further is needed, please contact me directly at your convenience.