ComplaintsforEaston Motors, Inc.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from the at a largely marked up price although they did not disclose the price until after they brought out all of the paperwork to sign. Then, the overpriced vehicle had an electrical short less than 7 months after purchasing it that has fried the entire circuitry leading to a fix quoted at almost $8,000. Easton is refusing to cover any of the cost despite over charging for a lemon.

  

  Business response

  02/15/2024

  Response:
  

  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest purchased the vehicle on July 29, 2023.  The Guest did speak with our service department and confirmed it is a fairly complex service issue which does come with a higher price to repair. Unfortunately, the repair at issue is not covered by the warranty on the vehicle resulting in the repair being the Guests responsibility.  *********** team did note that the Guest put ****** miles on the vehicle in 7 months but otherwise do not have any information as to the maintenance on the vehicle. 
  
  Upon review, we found that both Federal and ********* law and best business practices was followed.  We look forward to helping resolve this guests concerns if he should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am wondering how Easton Motors chooses not to stand by the products they sell. If a vehicle has nearly $10,000 in repairs 7 months after purchase and only ****** miles, are you not selling products of inferior quality? It has only been used for standard highway driving to and from my place of employment and picking up my son in ******** No extenuating circumstances occurred to cause this, yet the overpriced vehicle sold by Easton is effectively useless.
  
  Regards,
  
  *******************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been making payments to this company since ****************************************************************************************************************************** know where I stand with this vehicle so who knows what I owe they just continue to take my money Then when I cut them off they garnish your paycheck and continue to take and will not prove what is still owed on it this place is nothing but a bunch scam artists. Prove to me what I owe. I believe they are all paid off and they are just scamming for more

  

  Business response

  02/08/2024

  Response:
  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  The Guest entered into a stipulated dismissal on the amounts owing on this account in February 2023.  She stopped making payments in November 2023.  Therefore, pursuant to our stipulated dismissal order the company initiated the garnishment process.  To date no payments have been made on the account since November 2, 2023. The current balance on the account is $2,199.91.  According to our notes you emailed the company on January 24, ************************************************************************* response to your email request on the same day.  If that needs to be re-sent, please contact us at your convenience.
  
  Upon review, we found that both Federal, ********* law and best business practices were followed.  We look forward to helping resolve this Guests concerns if she should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, **  53965

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchasing a car through them, that has turned out to be a lemon. Everything ran fine until my warranty was up. Now I'm having issue after issue with the vehicle. Am being charged too much to begin with for the vehicle. Plus they made my mother the co-payer when it was supposed to be me and not her. So she's stuck paying for the car that we no longer want.

  

  Business response

  12/05/2023

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest and his mother purchased the vehicle on March 15, 2022. The Guest has recently called us claiming that his mother should not have been the primary on the account. However, as we explained over the telephone, the debt owed is joint and several.  You are each equally responsible for the entire balance of the loan obligation.  Furthermore, you have been driving the vehicle for over 20 months and we have no record of the maintenance for the vehicle over that time period.  We have no prior record of any complaints regarding the condition of the vehicle at issue.  If you do intend to surrender the vehicle that does not absolve you of the remaining loan balance.
  
  Upon review, we found that both Federal, ********* law and best business practices were followed.  We look forward to helping resolve this Guests concerns if he should choose that option and can be reached at **************.
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had warranty on the rear suspension almost a year ago and they said no alignment was necessary and my back tires are now destroyed from not having one and I contacted management and he said the tech has done his job for 20 years and I was wrong ********** need one and I took it to a different shop today and they did an alignment and what do you know both back tires were out of alignment so very rude customer service including management filed a report through them never received a call back and they pretty much say its my fault that he didnt do that including the lube tech at the other shop said Im good to go and I get back from my trip and theres waves in my back tires

  

  Business response

  09/11/2023

  Response:
  Easton Motors,Inc.
  

  Complaint ***********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest purchased the vehicle on June 30, 2022.  The Guest did speak with the head of our service department on this issue and it appears that the work he is talking about is approximately a year old and that the individual who serviced the vehicle determined that an alignment was not necessary at that time.  If there would have been an immediate issue with the tires, we would have taken care of that.  However, the guest has put on over ****** miles since that service and is now claiming that we should be responsible for it.  We respectfully disagree with the Guest.
  
  We have been in business for over thirty-five years and strive to be best in class by providing quality vehicles for our guests. Upon review, we found that both Federal and ********* law and best business practices was followed.  We look forward to helping resolve this guests concerns if he should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I spoke with 3 separate ***** garages and they all have said any work done on the suspension requires an alignment and the knuckles were replaced on the suspension I have spoke with 3 separate garages all gm certified and they all said that was the issue that it was not aligned after doing the knuckles on the rear suspension and also tires from a bad alignment dont ware instant it takes time to notice and also then why was the back two tires out of alignment and the front was fine and so were the front tires. And also very poor customer service to say Im wrong when I call after having it backed up by 3 ***** garages and I have the paper right here that a dealership fixed the alignment and it was only the back tires and there almost positive its from not doing it back then. I understand I drove 20k miles after the work was done but why would the front tires still be in perfect shape if thats the reason. On my other car I lowered it and didnt do an alignment right away and sure enough tires wore but took 20k miles same amount and it was due to me not having that done 20 k miles before so I understand its a lot of Miles but it takes them a while to wear off unless its very severely out of alignment 
  
  Regards,
  
  *****************************

  

  Business response

  09/12/2023

  Second Response:
  Easton Motors,Inc.
  Complaint ***********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  Our position is our position and that does not constitute poor customer service just because it does not align with yours.  Given the number of miles and the time between when we saw your vehicle and when you are reporting the service issues, we simply do not agree with your assessment.
  
  Respectfully,
  

  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  09/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The poor customer service was how the guy manager talked to me I wasnt even asking for anything to begin with I was asking why one wasnt done and he said because he didnt think it needed one and I called around and got a clearer answer and everyone I talked to said it should have and the guy responds with well he has been doing it for 40 years and basically called me and the other shops piers thats why I got upset and went this far if fixing it was the issue or money issue it wouldnt already be fixed but I will tell everyone how wonderful a manager will talk to you l. And then the lube tech said everything looks great when the sheet says inspected vehicle before lowering and the tires were wavy when I looked at it within that week so where do you see good customer service when I still havent been answered besides he didnt think it was necessary some jobs may not look necessary but you do it because it should be done with the job you are performing thats like changing a bearing and not greasing it at all but ultimately its how he talked to me while asking why it wasnt done and why the lube tech said cars good to go and knew we were going on vacation 12hrs away 

  
  Regards,
  
  *****************************

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place sold me a car that was not only overpriced, but unreliable and unsafe! five days after purchasing a car, the tire blew out on me, separated directly from the rim and theyre making me pay for it, even though I called them the day I purchased it and told them something was wrong with the tires and theyre still saying its my fault! $575 they want for me even though I just put $1000 down on the car not even a week ago. The tire pressure light was on in that car the entire time I had it and I asked them why would the tire blowout like this and they said driving around with low tire pressure. Since the light was on from the get go, this should be something they take care of, am I wrong?? And when calling the day it happened to ask for their health. They got to talk to me without asking if I was OK with paying for the Tow or if I was OK with the tow truck company they decided on. They said that I shouldve read it in the paperwork that roadside assistance is only $80 and anything after that is up to me but I wasnt even given the opportunity to pick my own tow truck company. Every single person Ive spoken to. everyone I speak to just brushes me off; Im being treated like c*** not like a paying customer.I have attached the proof for everyone to see, since they dont seem to care!Quick update on my last review I left on here its been a week. I paid the $575 to get my car back n with 10 min of driving home the tire pressure alert signal is back on n when I call they say well it wasn't on when I had it! Lol (it's called resetting the codes ) he had the nerve to have me bring it back up there yet right two days later another flat tire. Find out the new tire they put on had no weights on it either. There is still a tire pressure light on and the car still sways n feels like it's going to separate from the tires when going over bumps or switching lanes going 50 mph or more. They will not respond to my customer complaints

  

  Business response

  07/25/2023

  Response:
  

  Easton Motors,Inc.
  Complaint ***********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  The Guest purchased the vehicle on May 11, 2023.  While we do have a message about the condition of the car, the guest continued to drive the vehicle for five days putting on just under 500 miles and did not contact Easton or our service team until May 16, 2023. During that time a nail was in the tire of the car and driven flat causing the tire to shred.  The vehicle was brought in and fixed.  There was a resulting valve issue when replacing the tire and the Guest reached out to our service team and we had agreed to repair that at our *********** location or even at a service center closer to her home. We have not serviced the vehicle since that time and have not had contact with the Guest since June 27, 2023. We have made many attempts to contact the Guest, to no avail.  It should also be noted that no payments have been made on this vehicle loan since the Guest purchased the vehicle on May 11,2023.  Please do know that if you return the vehicle, we will do our best to sell the vehicle and depending on its condition,sell the vehicle at a price that is commercially reasonable.  That sale price would be applied to your account. If there is a balance remaining, you and the Co-Borrower will be liable for that balance.
  
  We have been in business for over thirty-five years and strive to be best in class by providing quality vehicles for our guests. Upon review, we found that both Federal and ********* law and best business practices was followed.  We look forward to helping resolve this guests concerns if she should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/03/22 I purchased a 2015 **** Focus at $22, 995. Within not even a week of owning the vehicle my check engine light was on and there was a very noticeable jerking of the car when driving. My brother came for a ride and immediately said when I accelerated, your transmission is slipping. I contacted Easton motors to see where I needed to take my vehicle to have it looked at as it should not be having issues already when I just bought it. I was given the name of a service garage not even the correct one to go to by an Easton motor employee. Paid almost $200 for them to tell me I didnt have warranty coverage for the issue. I recently found the correct service garage which is connected to the dealership that no one informed me of. I brought it in with my complaints and told me there was nothing they could do about my slipping transmission because it was a clutch issue but of course it wasnt covered under warranty. I then started researching my vehicle and immediately had findings of a class action lawsuit with **** for my exact vehicle. Never once was this disclosed when buying no mention on the buyers guide not a word of it. There is no way Easton motors did not know this information if they properly inspected or did any basic looking into said vehicle. I asked them to replace the transmission and they denied me. I talked with a **** representative and they stayed with this vehicle replacing the clutch would be an ongoing issue. I feel I was falsely informed about my purchase.

  

  Business response

  06/16/2023

  Response:
  Easton Motors,Inc.
  Complaint ***********
  
  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  After reviewing your account our service team diagnosed the issue to be with the clutch and not the transmission.  The clutch in this particular vehicle is not internally lubricated which may cause the clutch to wear down and it would need to be serviced and/or replaced.  As it was explained to me, the clutch in this case is akin to a brake pad in that it will need to be replaced periodically.  Unfortunately, replacing the clutch is not covered under the warranty.  Used car sales do not require the dealership to disclose a class action lawsuit and any recall information would be due from the manufacturer.
  

  Upon review, we found that both Federal and ********* law and best business practices was followed.  We value you as a guest of ours since November 2022 and look forward to helping resolve this guests concerns if she should choose that option.  We can be reached at **************.
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  06/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Actually your diagnosis of it being just the clutch is inaccurate. I brought my vehicle to a **** dealership for inspection yesterday. Not only is it the clutch but it is also the transmission control module among other things. I was also advised that my vehicle should no longer be driven at this time due to the severity of the issue. And yes I have all of this in writing. Also due to the high demand of these parts needing to be replaced in my model vehicle, the parts are not available and are back ordered til 12 months from now. So I am with out a vehicle now. And you may say you do not have to disclose a class action lawsuit, but you do need to disclose on my ********* buyers guide that my transmission was slipping that my clutch was going out because they didnt just happen to go out the minute. I bought my vehicle, but on my ********* buyers guide everything is marked no good condition. I want you guys to take my vehicle back and clear my loan and give me my money back or take your vehicle back and let me start fresh with a new vehicle and loan through you guys because now I am without a vehicle oh $21,000 on a vehicle I cannot drive because you guys did not want to tell me that my transmission was bad , I have plenty of evidence to back my claim and I will file a lawsuit if you are not willing to work with me after you just screwed me on a faulty vehicle that you knew about. 
  
  Regards,
  
  ***********************************

  Customer response

  06/21/2023

  This is my warranty from Easton Motors 

  

  Business response

  06/26/2023

  Response:
  Easton Motors,Inc.
  Complaint ***********
  
  To whom it may concern:
  Thank you for the opportunity to respond to this complaint.
  

  We do stand by our initial diagnosis.  Having said that we would certainly be willing to review any documentation that you have from the **** Dealership for a second look at the situation.  We do note that you did put over ****** miles on the vehicle since your purchase on November 3, 2022 and do not have records of service on the vehicle during that period and feel that with that amount of mileage many factors could come into play regarding the condition of the vehicle.  We also encourage you to visit the National Highway ***************************** website and enter the *** to receive related recalls that are on the vehicle.  If a recall is found you can call **** at ************ to inquire about repairs, if needed.  We have been in business for over thirty-five years and strive to be best in class by providing quality vehicles to our guests. 
  

  Upon review, we found that both Federal and ********* law and best business practices was followed.  We value you as a guest of ours since November 2022 and look forward to helping resolve this guests concerns and can be reached at **************.
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************************

• Initial Complaint

  04/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The date was ***** 4Th 2023 I went to Easton motors in Adams friendship. The salesman name is ******. Very sneaky individual. He told me the vehicle I bought or I was trying to buy was an all wheel drive it was over priced but I didnt have much of an option at $28,000. I gave him $1000 down on the beliefs of what he told me cash. I drove it home. My ***** told me it was 2 Wheel Dr.. I was then called ****** back. He told me to bring the vehicle back in the morning. I brought it back the next day. I did not have it for it. Even 24 hours. They did not give me my cash back. And now theyre threatening to *** me for up to $28,000 very crooked company. They should be shut down. I have red quite a few reviews on them. I wish they wouldve done that before I attempted to purchase. They never emailed me any buyers page. I think they altered paperwork. I never got nothing from them no paperwork nothing at all they got was my thousand dollars. They are saying I surrender a vehicle that I did not even own.

  

  Business response

  04/18/2023

  Response Easton Motors, Inc.
  

  Claim ID: ********
  

  Thank you for the opportunity to respond to this review.  Easton Motors, Inc., (Easton) is in receipt of your filing with the BBB on April 16, 2023, in which you ask Easton to address your account regarding the vehicle purchase.  
  

  As you stated, the vehicle at issue was purchased by you at our Adams Friendship location on April 4, 2023 and financed through *********************.,(Creative).  The Chief Operating Officer was assisting you on the purchase and recalls having the discussion with you on the front wheel drive versus the rear wheel drive in the van that you had been driving as well as other vehicle options at this location.  All documentation in this transaction indicates the vehicle was a front wheel drive vehicle and we respectfully disagree with your assertion that we informed you either via the closing documents or personally that the vehicle was an all-wheel drive vehicle.  After speaking with ******, we also dispute the fact that he told you to return the vehicle.  If you recall, we had a few telephone discussions and you informed me that you would be returning the vehicle to the lot where you purchased it and we do treat that as a voluntary surrender.  We have sent you a Notice of Plan to Sell as required and will exercise our best efforts in re-selling the vehicle in an arms-length transaction to reduce your liability on this account.  This re-sale was also discussed on the telephone between the two of us.  We also respectfully disagree with the remaining assertions, including but not limited to that anyone from Easton or Creative threatened to sue ******************* review, we found that both ********* law and best business practices were followed and that proper steps were taken in this matter.  In any event, we encourage the guest to call Easton or Creative at ************, and we can answer any remaining questions you may have. 
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965
  ****************************
  Telephone:**************

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I think Easton motors in west Salem in ** has sold me a stolen car because I have not received the right paper work I bought the car 7 months ago and contacted them to get the issue resolved and was told it was not there f****** problem by ******* to call the dmv about it but when I did so I was told that Easton motors was responsible and then went to register the car and stuff and they said they are missing numbers the title and registration card and never sent me proof of owner ship they refuse to put my insurance on the car also please help me thank you for your time .

  

  Business response

  11/30/2022

  CUSTOMER EXPERIENCE INFORMATION 
  
  Customer Information:
  ***********************************************************************, **  55987
  Daytime Phone: **************
  E-mail: ***********************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Repair Issues 
  
  Customers Statement of the Problem:

  
  I think Easton motors in west Salem in ** has sold me a stolen car because I have not received the right paper work I bought the car 7 months ago and contacted them to get the issue resolved and was told it was not there f****** problem by ******* to call the dmv about it but when I did so I was told that Easton motors was responsible and then went to register the car and stuff and they said they are missing numbers the title and registration card and never sent me proof of owner ship they refuse to put my insurance on the car also please help me thank you for your time.
  
  Response *********************.
  

  Claim ID: ********
  
  Thank you for the opportunity to respond to this review.*********************., specializes in helping individuals and families with poor credit that *** not be able to get a loan through a bank or other dealership.  Our finance specialists work hard with every guest to get them in a reliable used vehicle that will fit their budget.  Upon review of your account, we found that both ********* law and best business practices were followed.
  

  I have looked into the vehicle title on file with the ******************** of ***** Vehicles and your account.  It does appear that a filing with the ******************** of ***** Vehicles was made in error.  Creative Finance has fixed the error and have issued you a new a new temporary tag so that you *** formally register the vehicle in the state of your choosing.  We were advised that the temporary license plate can take up to ***** days to be issued and we will contact you immediately when we receive it.
  

  We apologize for the inconvenience.  We would also like to remind you that you are still obligated to make your loan payments pursuant to the Installment Sale and Security Agreement.  We look forward to helping resolve this guests concerns and encourage her to call us at ************* if any additional information is needed or is requested by a third party.
  
  Respectfully,
  

  **********************************
  Chief Legal Officer
  815 ******************
  PO Box 454
  ***************, **  53965
  ****************************
  Telephone: **************

• Initial Complaint

  07/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i bought my vehicle from easton motors in april from the day i got it there was problems that were not listed in the buyers guide. There was a problem with the control center in which they did fix a under warranty right away. When i got the car back i noticed the check engine light was on and i got a code reading on it that showed multiple problems that again, were not listed on the buyers guide. I called many times and was told to bring it in and then they were not able to fix it that day so i drive all the way out there just to get sent back when they told me to come and theyd fix it. after calling multiple times to see when i could come back they never answered me so i went there to see if they could fix it but they didnt have time. after weeks i was finally able to get in and over the phone was told i would get a loner car but was not given one. i left my car there a couple of days so they could fix the clutch and when i got it back the check engine light came back on in just hours and there was still a problem with the transmission. i have called them but they have not acknowledged my calls or attempted to leave me a message to fix it.

  

  Business response

  08/02/2022

  Customers Statement of the Problem:
  i bought my vehicle from easton motors in april from the day i got it there was problems that were not listed in the buyers guide. There was a problem with the control center in which they did fix a under warranty right away. When i got the car back i noticed the check engine light was on and i got a code reading on it that showed multiple problems that again, were not listed on the buyers guide. I called many times and was told to bring it in and then they were not able to fix it that day so i drive all the way out there just to get sent back when they told me to come and theyd fix it. after calling multiple times to see when i could come back they never answered me so i went there to see if they could fix it but they didnt have time. after weeks i was finally able to get in and over the phone was told i would get a loner car but was not given one. i left my car there a couple of days so they could fix the clutch and when i got it back the check engine light came back on in just hours and there was still a problem with the transmission.i have called them but they have not acknowledged my calls or attempted to leave me a message to fix it.
  
  Easton Motors Response:
  
  August 2, 2022
  

  Better Business Bureau
  10019 ***************************************
  *********, ** 53214
  
  
  Re:       Complaint ID: ********
  
  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.For privacy reasons, Easton Motors, Inc. will refrain from using the complainants name and will refer to the complainant throughout this response as "guest."
  

  All vehicles sold through Easton Motors come with a 2 year/ 24,000-mile powertrain warranty.  I am attaching of your service record for your reference.  The first three (3) entries are from when the vehicle was sold.  The following service entries were based on appointments you set up with Easton Motors, Inc. Upon review of this guests file, the vehicle was serviced and we have covered all costs with the sole exception being your deductible.  It was brought to my attention that this brand of vehicle does have a unique shifting mechanism and that the dealer ****** does have an extended coverage over the Transmission Control Module if you would like to proceed with that.  Our records do not indicate any miscommunication about servicing the vehicle and respectfully disagree with those statements.   We encourage the guest take the vehicle to a different repair facility if she would like a second opinion.
  

  Upon review, we found that both Federal and ********* law and best business practices were followed.  We look forward to helping resolve this guests concerns and encourage her to call ** at **************.
  
  Respectfully,
  

  **********************************
  General Counsel
  815 ******************
  PO Box 454
  ***************, **  53965
  ****************************
  Telephone: **************

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2018 ***** Malibu from Easton Motors at the end of July 2021 less then two days later i told them about how two of the tires had bulges on the sidewalls and that it was unsafe to drive like that, but was told that the tread had more then **** tread left and that it was legal well 2 weeks later both of them tires blew out, i had to buy 4 new tires and w they covered nothing, then a week later i had issue with the windshield leaking and that took 3 trips to their repair shop to finally get fixed the right way then about a month later it was having issues and i had to pay once again out of pocket to a repair shop of my own because they wanted me to travel over two hours to have them diagnose it, well it ended up being the main computer being bad, i had to cover half of that repair, then it was not stopping very well and i had to replace all the breaks and once again i payed for that out of pocket, then in December of 21 or janurary of 2022 i had issue with the transmission not shifting properly and had told them and they did nothing about it and since then i have been having issues with then trans and nothing was ever done, well now its the end of June 2022 and the trans finally blew and i told them about it and they said that's what they have been waiting for and they may or may not cover it under their warranty, now it has been 5 days since it went out and they have not offered a loaner vehicle or anything so i am without a vehicle for who knows how long and they don't care that i don't have a vehicle. and i have only put sixteen thousand miles on it since i had got it

  

  Business response

  06/30/2022

  Thank you for the opportunity to respond to this review.Easton Motors, Inc., specializes in helping individuals and families with poor credit that *** not be able to get a loan through a bank or other dealership. Our finance specialists work hard with every guest to get them in a reliable used vehicle that will fit their budget. The contracts used, which discloses the interest rate, finance charge, amount financed and total payments are reviewed with the guest at the time of purchase.  Upon review, we found that both ********* law and best business practices were followed.
  

  All vehicles sold through Easton Motors come with a 2 year/ 24,000-mile Limited Powertrain Warranty, complimentary oil changes for the first 12 months/12,000 miles, and 24-hour roadside assistance.  All of our vehicles go through a multi-point inspection with a certified ASE mechanic prior to sale.  
  

  Our records indicate that you communicated with us on 5/21/2022 and 5/23/2022 that the Co-Borrower took the vehicle at issue and left you to pay and that you were having a difficult time with your own car payment.  We are unsure if that is still the case upon the date of this filing.  Our records indicate that the vehicle was rear ended pursuant to a communication from you on 1/8/2022 and are not aware of the extent of damage from that accident.  Our service department emailed you on 6/15/2022 indicating that a diagnosis of the vehicle at the car shop of your choice would be needed to determine the extent of the condition of the vehicle and to determine if the findings lead to a power train covered repair.  To date we have not received a response to that communication and do not have possession of any records determining the condition of the vehicle.  Additionally,the manufacturer did evaluate possibly warranting the transmission, but the warranty was declined as there was impact damage and recommended looking into filing an insurance claim for the repairs needed.  The manufacture further stated the repair would not be covered by the warranty as it was evident that the cause of failure was due to either an accident or towing issue.
  

  In any event, we encourage the guest to reach out to Easton Motors, Inc., at ************, and speak to someone in the service department regarding the condition and servicing of the vehicle. 

  Customer response

  06/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Lies all lies I have responded and talked to **** about the issues and this car has never been in accident in the front I told u that it was the rear of the car that got hit and it was all fixed and last I knew is that the transmission isnt in the rear of the car but in the ***** yall claim that it has a warranty but will not honor it and repair the c*** cars that u sell so now Im stuck payed over $7,000 for it to get fixed because you fail to honor your warranty that you flame to offer 
  
  Regards,
  
  *************************

  

  Business response

  07/01/2022

  Response:
  

  Thank you for the opportunity to respond to this review.Easton Motors, Inc., specializes in helping individuals and families with poor credit that *** not be able to get a loan through a bank or other dealership. Our finance specialists work hard with every guest to get them in a reliable used vehicle that will fit their budget. The contracts used, which discloses the interest rate, finance charge, amount financed and total payments are reviewed with the guest at the time of purchase.  Upon review, we found that both ********* law and best business practices were followed.
  

  All vehicles sold through Easton Motors come with a 2 year/ 24,000-mile Limited Powertrain Warranty, complimentary oil changes for the first 12 months/12,000 miles, and 24-hour roadside assistance.  All vehicles we sell go through a multi-point inspection with a certified ASE mechanic prior to sale.  
  

  We respectfully disagree with your response to our initial response.  Furthermore, we are aware of the same complaint filed with the Wisconsin ***, which upon review was closed based on the attached pictures and determination of the condition of the vehicle.  We have three additional pictures that we are not able to upload to this response but will provide upon request. The *** further stated that your only remedy would be through your insurance carrier.
  

  In any event, we encourage the guest to reach out to Easton Motors, Inc., at ************, and speak to someone in the service department regarding the condition and servicing of the vehicle. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩