Current Alerts For This Business
On 12/9/2020, BBB brought a Pattern of Complaints review to Best Version Media's attention. This pattern involved primarily contract issues, particularly problems regarding cancelling services, questions about renewal or auto-renewal or contracts, and length of time that contracts are in effect. Best Version Media provided a response to the BBB, addressing these issues, on 1/15/2021.
On 7/7/23, an additional letter was sent to Best Version Media, noting ongoing issues presented in complaints concerning contractual issues and cancellation policies, as well as advertisement quality and general return on investment. Best Version Media provided a response to this additional inquiry on 7/21/23, addressing these issues.
Please see below, under Additional Business Information, for a consolidation of the issues that their response provided.
Additional business information
Best Version Media advertising is sold to businesses and offers a 12, 24 or 36 month contract. BVM has a "No cancellation" policy and contracts are sold and signed in person or electronically, with the client (business) always receiving a copy. (Please note that, per BVM, if a business goes out of business, a contract may be canceled after required proof is provided.)
The Better Business Bureau strongly urges people to read and understand all aspects of any contract. Once signed, a contract becomes a legally binding document and cannot be canceled.
Contracts by BVM contain an auto-renewal provision, which means the contract automatically renews itself at the end of the contract term. According to BVM, per its contract, the business client may elect to opt out of the auto-renewal at any time prior to less than 30 days before the renewal date. BVM tells BBB Serving Wisconsin that the auto-renewal opt out date and how to opt-out is provided to the client in its welcome letter/email that the client receives the day they sign their contract. (since this is an issue per complainants, this sentence is meant to hold the sales rep/company accountable)
Please note that, per BVM, statistics including the approximate home count (magazine reach), neighborhood geography in its distribution area are always provided by its representatives during the sales process. BVM has also noted that their advertising is extremely effective when compared to other types of advertising, and is based on a branding strategy that requires repetition and frequency.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 19355 Janacek Ct, Brookfield, WI 53045-6113
- BBB File Opened:
- 2/22/2010
- Years in Business:
- 17
- Business Started:
- 1/17/2007
- Business Started Locally:
- 1/17/2007
- Business Incorporated:
- 1/17/2007
- Accredited Since:
- 12/18/2013
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- BVM
- Business Management
- Dave Durand, CEO
- Mitch Writt, Public Relations Manager
- Contact Information
Principal
- Dave Durand, CEO
Customer Contact
- Dave Durand, CEO
- Mitch Writt, Public Relations Manager
- Additional Contact Information
Email Addresses
- Customer Service
Customer Complaints
126 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
163 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Polly V
09/22/2024
Best Version Media, LLC Response
09/24/2024
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