Business ProfileforWilde Toyota

I filled out paperwork with Wilde Toyota West allis for a full refund on the scratch and dent they added to my loan since April 2022. They refuse to refund the money to me. I have called and complained to **************** ******* manager, Finance manager, which every single time they said the something. Our records show you show receive a refund 4-6 weeks later. This never happen. They say the same thing the check is in the mail. today is 11/29/2023 and no resolution was made. I file a complaint with the state of ********* see below:Thank you for contacting the ********** of ************ Trade and Consumer Protection. I have written to the business to try and assist you to find a solution to your complaint. I asked them to review your concerns and then contact me to discuss what may be done to resolve your complaint. The company may also contact you directly.Your patience is appreciated during this process. It is not possible to tell exactly how long the mediation process will take. Some situations can be handled within a few weeks, but complicated matters may take many months. I will advise you, in writing, of the disposition of your complaint once I have received and thoroughly reviewed the written response from the company.If you wish to pursue this matter outside of our mediation efforts, please contact a private attorney to discuss your legal remedies or file in small claims court. A fact sheet on small claims court is available on our website at datcp.**.gov.Thank you again for bringing your complaint to our attention.Still nothing is happened and the company goes on with business and when I call I get disconnected or they refuse to talk to me. I don't have money to get attorney at this time. Can you help me please. Thank you **********