BBB Business Review
This Business is not BBB Accredited
Cen Com Inc
Phone: (800) 915-1937Fax: (425) 696-0023View Additional Phone Numbers8525 120th Ave NE Ste 301, Kirkland, WA 98033-5866ron.cats@ulcenter.comView Additional Email Addresseshttp://www.alarmmonitoringservices.comView Additional Web Addresses
BBB Accreditation
Cen Com Inc is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Cen Com Inc's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 76 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
BBB has received a pattern of complaints from consumers alleging consumers sign up for alarm monitoring service for a specified rate, and are later charged a higher rate without warning. Consumers allege the business did not inform them the initial cost was a lower, promotional rate. Complaints allege the business threatens to send consumers to a collection lawyer when they attempt to dispute the additional charges, or the business charges an early termination fee if consumers try to cancel their contract.
BBB encourages consumers to review and understand all of the terms and conditions of a service before signing up for it.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 11 |
| Billing / Collection Issues | 39 |
| Delivery Issues | 1 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 24 |
| Total Closed Complaints | 76 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: November 1996, WA
Contact Information
Primary Contact: Mr Ron Cats (President)Mr Ben Price (VP of Consumer Services)Mr Gary Lindblom (CFO)Mr Dave Murphy (Vice President)Business Category
Burglar Alarm Systems - Dealers, Monitoring & Service, Security Control Equipment & System Monitors, Auto Alarms & Security Systems
Products & Services
This company offers burglar alarm monitoring services.
Alternate Business Names
American Digital Alarm, Cen Com, American Digital Monitoring, Dollar Alarm, Alarm Monitoring Services, SaveOnMyAlarm.com, Www.ulcenter2.shoppingcartsplus.com, Safeguard America, Alarm Services, Ulfire.com, Alarm Partner, Alarmmonitoringservices.com, Ulfm.comIndustry Tips
Safe & Sound: Securing Your HomeSecurity Tips to Protect Laptops, PDAs and Cell Phones
LocationsX
1 Locations
8525 120th Ave NE Ste 301
Kirkland, WA 98033-5866(800) 365-2527
(888) 350-2588
(800) 915-1937Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Cen Com Inc is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (866) 616-1662
- (425) 803-2045 (Disconnected)
- (800) 365-2527
- (206) 362-1300
- (888) 350-2588
Additional Web Addresses
- www.cancelmyalarm.com
- www.ulcenter.com
- www.AlarmBillingServices.com
- www.saveonmyalarm.com
- www.99alarm.com
- www.dollaralarm.com
- www.americandigitalmonitoring.com
- www.onlinehelpform.com
- www.alarmpartner.com
- www.ulfire.com
- www.elevatorcall.com
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Burglar Alarm Systems - Dealers, Monitoring & Service
Safe & Sound: Securing Your HomeSecurity Tips to Protect Laptops, PDAs and Cell Phones
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.