Business ProfileforChevrolet Cadillac of Bellevue

Leased a 2019 ********** on January 2, 2020, for a 36-month lease. The vehicle, initially a demo car with over ***** miles, was assured to still possess the full 36 months of the manufacturer's warranty when I inquired with the sales team. However, upon signing the paperwork, bringing the car home, and proceeding to register it, I discovered that the warranty had commenced in July 2019, leaving me with only 30 months of coverage.Upon raising the concern, the store manager, ****, assured me in person and via email that they would procure a 6-month warranty for the car in July 2022 if I visited the dealership. He also requested a full 5-star rating for the ******* after-sales survey in the meantime.In July 2022, after sending two emails regarding the promised warranty, I received no response from ****. Upon visiting the dealership, I was informed that **** was in a meeting, and despite assurances that a message would be left for him to call me back, I never received any such communication.It appears that there may have been a deliberate strategy to encourage positive ratings and subsequently disregard my concerns.