At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 1-700 York Street, London, ON N5W 2S8
- BBB File Opened:
- 1/9/2004
- Years in Business:
- 29
- Business Started:
- 1/1/1995
- Business Started Locally:
- 1/1/1995
- Business Incorporated:
- 1/1/1995
- Accredited Since:
- 1/9/2004
- Type of Entity:
- Corporation
- Business Management
- Emily Ferreira, Marketing Director
- Contact Information
Principal
- Emily Ferreira, Marketing Director
Customer Contact
- Accounts Payable
- Al Uniac, Customer Experience Group Director
- Dave Robson, Customer Experience Manager
- Emily Ferreira, Marketing Director
- Additional Contact Information
Fax Numbers
- (519) 433-9688Primary Fax
- (519) 433-9688
Customer Complaints
9 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
22/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
16 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Eddy M
06/08/2024
Start.ca Response
07/08/2024
We appreciate your concerns and apologize for the inconvenience you're experiencing with our TV service.
We understand how frustrating it is when channels go offline.
Our technical support team is actively working to resolve these issues, and we are committed to constant monitoring and improvement. Most channels are independent, so a fix to one source has no impact on another, to be clear.
Regarding the suggestion to purchase new Android boxes, we understand your frustration. I assure you we will work towards a reasonable solution to this part of your issue.
Your feedback is valuable, and we are dedicated to improving our services. If the issues persist, we will explore all available options to address them promptly. Thank you for your patience and understanding.
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