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Find a Location

Car City has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Car City

      1515 28th St SW Wyoming, MI 49509-2707

      BBB Accredited Business
    • Car City

      2190 Henry St Muskegon, MI 49441-3063

      BBB Accredited Business
    • Car City

      1014 E Columbia Ave Battle Creek, MI 49014-4402

      BBB Accredited Business
    • Car City

      1423 N Mitchell St Cadillac, MI 49601-1155

      BBB Accredited Business
    • Car City

      7206 S. Westnedge Portage, MI 49002

      BBB Accredited Business

    Business ProfileforCar City

    Used Car Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    The location at 1515 28th St SW, Wyoming MI, 49509 is the only repair facility.
    Additional Info:
    Jeff Baker also owns Reliable Auto Finance, Inc. and Orbit Leasing, Inc. and separate reports are available on those companies.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.64/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    37 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/7/2012

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Car City is a used car dealer in West Michigan that helps customers with bad credit or no credit. Car City has financing for customers with all levels of credit and has used vehicles for sale.

    Car City now offers the option for customers to transact fully online and to have their vehicle delivered to their desired location.

    Products & Services

    Car City offers a range of sedans, trucks, vans, and sport utility vehicles.

    Business Details

    This is a multi-location business.

    Find a Location

    Car City has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Car City

        1515 28th St SW Wyoming, MI 49509-2707

        BBB Accredited Business
      • Car City

        2190 Henry St Muskegon, MI 49441-3063

        BBB Accredited Business
      • Car City

        1014 E Columbia Ave Battle Creek, MI 49014-4402

        BBB Accredited Business
      • Car City

        1423 N Mitchell St Cadillac, MI 49601-1155

        BBB Accredited Business
      • Car City

        7206 S. Westnedge Portage, MI 49002

        BBB Accredited Business
      Headquarters
      1515 28th St SW, Wyoming, MI 49509-2707
      BBB File Opened:
      1/28/1997
      Years in Business:
      30
      Business Started:
      4/27/1994
      Business Incorporated:
      4/27/1994
      Accredited Since:
      11/7/2012
      Type of Entity:
      Corporation
      Number of Employees:
      100
      Alternate Business Name
      • Muskegon Car Credit, Inc.
      Hours of Operation

      Primary

      M:
      9:30 AM - 8:00 PM
      T:
      9:30 AM - 6:00 PM
      W:
      9:30 AM - 8:00 PM
      Th:
      9:30 AM - 6:00 PM
      F:
      9:30 AM - 6:00 PM
      Sa:
      9:30 AM - 3:00 PM
      Su:
      Closed
      Business Management
      • Mr. Han Lee, Director of Marketing
      Contact Information

      Principal

      • Mr. Han Lee, Director of Marketing

      Customer Contact

      • Mr. Han Lee, Director of Marketing
      • Mr. Jeff Sommers, General Sales Manager
      • Mr. Scott Gimbrone, Chairperson/CEO
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      37 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/24/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Purchased Car 12/07/2023 Im not even 90 days In and Im already Having Issues With The Car Even after upgrading my warranty Just got ************ 02/20/2024 From Getting fixed Here it Is 4 Days Later And My Transmission Went Out !! This is very unprofessional And Bad For business ! And it ***** that there is no one to call you just have to leave voicemails ! What is Car return policy Can I trade it out ?
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Aliyah V

      1 star

      12/21/2023

      I purchased a vehicle through Car City on the 4th of December, and it was delivered the 12th. Upon the first drive, it wasn't shifting properly, and the check engine light came on. I took it in to a shop and it needs $700+ worth of repairs. The warranty company agreed to pay for the repairs since its before the 30 day ***** Upon driving, was pulled over and the "proof" Car City gave me in that event weren't considered sufficient, and my vehicle was almost impounded. I had to BEG the officer not to take the vehicle as its my only transport for my son who is currently fighting stage 4 cancer. He let me take it home but said he'd be watching the area closely and if I drove it again before I had the physical registration or title, it will be impounded. Mind you, the sales manager advised me that the proof they sent me via email was sufficient to drive with until i received the registration and title. I was ticketed. I called them and all I was told was to basically argue with the officer next time because it typically works and is legal. I contacted SOS and they too said I needed a temporary plate and registration until mine was transferred. I am not longer comfortable doing business with a company that does all of this without any help or warning, but am told I cannot return it. I have decided to consult with a lawyer because this cannot be right.

      Local BBB

      BBB in Western Michigan

      BBB Reports On

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