Business ProfileforLexus of Tampa Bay

I would like to lodge a complaint against Lexus specifically the Lexus ************************ Lexus of Tampa Bay did all they said they could do and were hamstrung by the Lexus *********************** who is the real culprit. That they should pay the entire bill to correct they shoddy paint job on our car. This is for a paint problem on two panels above and below the back window of the 2017 NX200t that we own that we noticed around February 2024. The paint clear coat is coming off the lower panel and is about to do the same for the upper panel given its dulled appearance. I understand that the car is two years out of warranty but Lexus should still stand behind its products especially its paint, engines and drive train, especially when the car is only 7 years old and very well taken care of. The thing that makes me so really mad is that they only will pay half of the repair bill that it will take to correct this problem. I think they should pay for all of it showing them standing behind their product. We went to their suggested autobody shop and they want over $1200 for the repair and that would only be the lower panel. We went to a different body shop to get a second opinion and they only wanted just over $490 for both panels. The reason this makes me so mad and infuriated is that we bought a Lexus because theyre the higher premium brand of ****** which already has high quality, they had a reputation of being extremely high quality, and that they would stand behind their product over the long term. Thats why we paid the higher price for a car compared to the other brands. Which is crazy considering we own two Lexus cars and no others. So, they have made a lot of money off us already from the cars and maintenance and to not stand behind their product is just horrifically shameful. Bottom line is that they should pay the entire amount of the autobody repair bill for the car.