Business ProfileforAccess USA Shipping, LLC

My US.com has yet to actually get any of my items to me. They received several items, then forwarded them to *******. However, they did nothing to help with customs. My item was stuck in customs and they simply told me to go to the "local" office. I looked for one and that was in *********, over an hour away. They didn't get me a POC, despite telling me they had a POC in DHL to work with for problems- I had a problem and I repeatedly emailed them for help. That package was eventually sent back to them and now they have charged me for the return shipping and forwarding again back to *******. I had another package which is BRAS. As you can imagine, those are very lightweight. They are charging me $50 to ship those to me, despite never advising me they were received. It has been a nightmare working with them, and although I started trying to get them to ship things in January, it's now April and I don't have any of my items. As far as I know, the items are stolen?Lost? This company is truly horrible. Again, I was expecting the forwarding service to cost around $10 per package for lightweight clothing, and instead I was charged $40-$80 per package. Horrible, shamefull