Business ProfileforBob's Carpet and Flooring

Name: Bob's Carpet and Flooring
Address: 10815 US Highway 19 N, Clearwater, FL, 33764-7442, USA
Telephone: (727) 571-9998

Flooring Contractors

Multi Location Business

Related Categories

Overview

Bob's Carpet and Flooring serves the commercial and residential flooring community of Tampa Bay and the surrounding areas of Florida with the largest selection of flooring options from the most trusted manufactures in the market. We have sixteen stores to serve our customers.

Business Details

This is a multi-location business.

Location of This Business

10815 US Highway 19 N, Clearwater, FL 33764-7442

BBB File Opened:

12/1/1984

Years in Business:

Business Started:

4/1/1969

Business Incorporated:

12/18/1986

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of C-6480 for this business, issued by Pinellas County Construction License Board

These agencies may include:

Pinellas County Construction License Board

7887 Bryan Dairy Road Suite 133

Largo FL 33777

(727) 582-3100

https://www.pcclb.com

BBB records show a license number of C-9918 for this business, issued by Pinellas County Construction License Board

These agencies may include:

Pinellas County Construction License Board

7887 Bryan Dairy Road Suite 133

Largo FL 33777

(727) 582-3100

https://www.pcclb.com

BBB records show a license number of CBC1260880 for this business, issued by Construction Industry Licensing Board

These agencies may include:

Construction Industry Licensing Board

2601 Blairstone Rd

Tallahassee FL 32399

(850) 487-1395

http://www.myfloridalicense.com/dbpr/

Type of Entity:

Corporation

Alternate Business Name

Bob's Carpet Mart
Butler Carpet Company

Business Management

Mr. Lonnie Mooneyham, Manager of Quality Assurance
Barbara Crocker, General Manager
Ms. Desiree Nolan, Office Manager

Contact Information

Principal

Ms. Ashlie Butler, President

Customer Contact

Ms. Lori Smith, Vice President
Mr. Ed Keller, General Manager
Ms. Claire Stack, Accountant
Ms. Andrea Festa, Accounts Administrator
Ms. Dawn Crater, Receptionist - Corporate
Mr. Brent Aubrey, Store Manager
Mr. Dennis LaBella, Inventory/Payroll
Mr. Mark Holmes, Store Manager
Mr. Bill Cross, Store Manager
Ms. Mimi Chesnutt, Store Manager
Mr. Roger Chapin, Store Manager
Ms. Michelle Reed, Store Manager
Mr. James Hopkins, Store Manager
Mr. Mike Perricone, Store Manager
Mr. Randy Childress, Store Manager
Ms. Ashlie Butler, President
Mr. David Walley, Store Manager
Mr. David Watts, Store Manager
Mr. Adam Powell, Store Manager
Mr. Mike Germino, Store Manager
Mrs. Lee Flaherty, Store Manager
Ms. Dana Kucera, Store Manager
Mr. Lonnie Mooneyham, Manager of Quality Assurance
Barbara Crocker, General Manager
Ms. Ashlie Butler, President
Ms. Desiree Nolan, Office Manager

Additional Contact Information

Fax Numbers

(727) 573-4458
Primary Fax
(727) 573-4552
Other Fax

Phone Numbers

(800) 228-2627
Other Phone
(727) 471-2052
Other Phone

Website Addresses

Website 1

Customer Complaints

7 Customer Complaints

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Most Recent Customer Complaint

08/22/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

The carpeting was installed around the 1st of July. A few weeks later I called the store manager saying the installation was problematic. Because each of us had vacation conflicts, I sent him pictures. He responded and said he wanted to see the carpeting himself. He came and agreed that the job was poorly done: steps were not completely covered by carpeting, lumps existed in some areas, coverage was missing on the bottom step, several other steps were loosely tucked into seams, etc. He agreed that the installation was a problem. I told him I did not want the same installer to attempt to correct the issues. After 2 weeks, I called him. He said he talked to the installer (same one) and he said he had called me to set up a repair. He did not call. We never spoke. I asked the store manager to immediately send another person, saying that I had waited long enough. It is over a month. I am living with new carpeting badly, loosely installed

Read 6 More Complaints

Customer Reviews

7 Customer Reviews

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Most Recent Customer Review

S. U.

06/28/2024

Bobs carpet and Flooring located on ************** very bad customer service. I was promised a 9:30- 10:30 install but no one called and when i finally reached the store- they said the truck broke down and were sending another installer so i should just wait. I said wait how long and why don't you call your installer and find out what's going on.The new installer called at 11:15 and said he was on the way- no arrival time specified. I could hear he had a child in the background but assumed wrongly that he would take his child home before arriving for installation. When he finally arrived now I had been waiting(I don't live at the installation location -i waited 2.5 hours+ . When the installer arrived with his toddler - he barely spoke and bulldozed his way into our house with his child. I asked him to not run his equipment over a newly painted area- he said its fine. That's about all he said - I called the store and brought the Realtor over - I said this was highly unusual and inappropriate to bring a child along. ***'s carpet acted like it was no big deal. This house was freshly painted and cleaned with a toddler running around bouncing off the walls with no supervision except the installer yelling at his child.The realtor agreed its unsafe, inappropriate *** liability. ***'s carpet never took my calls, I had to use another persons phone so they would answer- I clear indication of dishonest behavior. The installer left, the store never contacted me to follow up, but charged my credit c. immediately. Later I called them again and again they would NOT take my call but when my message said I was going to file a complaint they called back. I was stone walled again-told I was asking for $ back when indeed what they needed to do was deal with a problematic installer and an unsafe situation. Don't trust or believe them. Be in fear for your safety and liability with rouge installers. ***'s carpet is desperate to use and not correct inappropriate behavior.

Bob's Carpet and Flooring Response

07/11/2024

Thank you Sally for sharing your experience with us .We apologize for the challenges that occurred during the installation. We take all customer concerns seriously and will make necessary corrections immediately. Bob's Carpet & Flooring has been in business for 55 years. We are reputable, trustworthy and customer service is our top priority. Your experience was not a representative of how we normally operate and your comments have given us needed training opportunities.

Customer Response

07/15/2024

Your answer Bob's carpet is standard and not addressing the issue. Since I posted this comment all over social media and next door- you are NOT a favored business and I found out I am NOT the only one that had this experience with this installer. In another case, he brought his father and girlfriend along. I also learned that Bob's carpet asks for bidders on their installations and choses low bidders - which aligns with my experience. You, Bob's carpet on 53rd ave in Bradenton might also address the fact that you would NOT take my calls but when I called form another phone and area code, you immediately answered the phone. NOT very reputable. You also accused me of wanting money back on this terrible experience and job even though I NEVER asked for that, you just assumed that your unsatisfied customer would want something since you treated them with bad service. You volunteered to discuss with your manager and she would call me the next morning which NEVER happened. You are hiding behind your problems. You did not apologize or service my issue. You allow Bad installers and practices that are unethical , not to mention dangerous since the child was NOT being watched- just yelled at by his installer father. This is all unethical and ignoring me was your decision and shows how cowardly you are to NOT address these issue's. DO NOT USE BOB"S CARPET ON 53#rd ave in Bradenton. They do NOT deserve BBB accreditation.

Read 6 More Customer Reviews

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Bob's Carpet and Flooring

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Bob's Carpet and Flooring

Business ProfileforBob's Carpet and Flooring

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Customer Reviews

Customer Complaints

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Related Categories

Overview

Business Details

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Bob's Carpet and Flooring

Bob's Carpet and Flooring

Bob's Carpet and Flooring

Bob's Carpet and Flooring

Bob's Carpet and Flooring

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Bob's Carpet and Flooring Response

Customer Response

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Business ProfileforBob's Carpet and Flooring

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Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Bob's Carpet and Flooring Response

Customer Response

Local BBB

BBB Reports On