Business ProfileforApple Vacations, LLC

My 19-year-old Daughter and 3 of her friends booked a 1-week vacation to **************. through Apple Vacations. 2 days before departure there was a CAT 2 hurricane in ***********. My wife decided to call the resort to confirm if any damage was done to the resort. No damage, however, when the resort confirmed my daughter's reservations she was told that she and her friends could not reserve a room at the resort because they were all under 21 years old. I called Apple to confirm this and Apple had no idea of this policy that's been in effect for 3 years at most hotels nationwide. After a few hours, Apple called back and stated they needed to cancel the entire trip and I would get a full refund in 30 days. These kids booked this vacation 5 weeks prior and it was to happen the week before they head back to college. I took off work and spent an additional $1500 to book a hotel in ************** for 5 days so they can have their last summer fun. Not once did Apple contact us to apologies or even offer another destination. Their sales people are American but their customer service is out of the country. Good luck getting anything resolved with them. I strongly advise to not use this company for your travel needs.