Business ProfileforAnthony & Sylvan Pools

I contracted Anthony & Sylvan Pools in February of 2023 for an custom in-ground pool. This pool would cost approximately $300,000 to build. The first person I spoke with was *******************, who had committed to a May/June 2023 start date. I returned back to Pennsylvania in July of 2023, only to see the pool had not even yet been started. After contacting A&S, the process had finally started. The original contract we signed stated completion by August of 2023. After the still (to this day) unexplained delay to construction start, I was still assured the pool would be complete by September of 2023. After a never-ending list of excuses and delays, ranging from "we can't find concrete for your pool" to "we can't locate the tile you selected", along with multiple brand-new, top of the line equipment malfunctions, I am now writing this review on April 20th of 2024. The pool is still not complete. This is well over a year from the time I signed the contract with A&S. The project manager, ************, seems to be "bothered" by coming to my property. Imagine that. Someone gets a contract for a $300,000 pool and is "bothered" by it.Communicating with A&S Pools is like pulling teeth. You constantly get shuffled around from scheduler to scheduler. You never seem like you're the priority to them, but instead, you're more of an inconvenience. Sometimes, weeks will go by before you hear from a single A&S employee. Your job site will sit, vacant, without any work being done, for the entirety of that time.This company is dishonest, disingenuous, cookie-cutter, and absolutely the worst professional experience I have ever had. When you contract a company for a job such as this, you expect professionalism, a certain level of care, and a certain level of responsibility for the money they've taken from you. What I received in this particular case was the exact opposite of those things. I am dismayed at the lack of professional standard. From *******************, to *************************, to *******************.

We are in contact with this customer and are working towards a positive resolution to resolve their concerns.Sincerely,***** *************