Business ProfileforWhitetail Disposal Incorporated

Since April 26, 2023 I have been putting up to the permitted (according to Whitetail's website) 3 lawn bags out with my trash. The bags are not heavy and are untied as per Whitetail's request. Their driver continuously collects the trash from the cans using the mechanical arm on his truck but refuses to get out of the truck to pick up the bag(s). I have seen him do this on 2 occasions. I called Whitetail on 4/26/23 (2:45pm), 5/4/23 (8:10am), 5/10/23 (2:53pm), 5/24/23 (1:30pm) and 5/25/23 (2:28pm). During each call I explained the situation and was told they would send another driver out 2 days later to collect the bag(s). On 5/24/23 I spoke with who agreed "this needs to be escalated to a supervisor, and one of the 3 of them will call you". I called again on 5/25/23 as I had not heard from anyone and was told by ******* "you are on the list for them to call". As of today (5/31) no one has called me yet from Whitetail. This clearly is an issue with the driver because other Whitetail clients I know that live in nearby neighborhoods never have this issue. In addition to the monthly Whitetail charge, they also charge a "fuel surcharge" that would be less if a second driver didn't have to come to my property every week to collect the ignored trash. All I want is for this driver to do his job and collect ALL of my trash. I have better things to do with my time than placing a call to Whitetail literally every Tues/Wed for uncollected trash that I pay to have collected.