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Find a Location

Amtrak has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Amtrak

      1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

    • Amtrak

      PO Box 70 30th Street Station Philadelphia, PA 19105-0070

    • Amtrak-BWI

      7 Amtrak Way Baltimore, MD 21240

    • Amtrak

      45 E University Ave # 2-204 Champaign, IL 61820-4076

    • Amtrak

      6600 Yelm Hwy SE Olympia, WA 98513-6481

    Business ProfileforAmtrak

    Railroad
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Amtrak is the name under which the National Railroad Passenger Corporation operates rail passenger service. The corporation was authorized by the U.S. Congress and conducts its business pursuant to statutory authorization provided by Congress
    See all additional business information

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 104 Customer Reviews

    Customer Complaints

    441 complaints closed in last 3 years

    150 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Amtrak is the name under which the National Railroad Passenger Corporation operates rail passenger service. The corporation was authorized by the U.S. Congress and conducts its business pursuant to statutory authorization provided by Congress

    Business Details

    This is a multi-location business.

    Find a Location

    Amtrak has 64 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Amtrak

        1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

      • Amtrak

        PO Box 70 30th Street Station Philadelphia, PA 19105-0070

      • Amtrak-BWI

        7 Amtrak Way Baltimore, MD 21240

      • Amtrak

        45 E University Ave # 2-204 Champaign, IL 61820-4076

      • Amtrak

        6600 Yelm Hwy SE Olympia, WA 98513-6481

      Headquarters
      1 Massachusetts Ave NW Office Of Customer Relations, Washington, DC 20001-1401
      BBB File Opened:
      7/31/1996
      Years in Business:
      53
      Business Started:
      3/30/1971
      Business Started Locally:
      3/30/1971
      Business Incorporated:
      3/30/1971
      Type of Entity:
      Corporation
      Alternate Business Name
      • National Railroad Passenger Corporation
      • Amtrak Vacations
      Business Management
      • Mr. Stephen J Gardner, CEO
      Contact Information

      Principal

      • Mr. Stephen J Gardner, CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      441 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      104 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Olivia B

      1 star

      09/01/2024

      I do not recommend going with Amtrak. The first thing they did was never give us the eta which made it so we didnt know around the time we would get to our destination and second they provide very little to no food and food options me and my dad were starving after the mini bags of gummys and pretzels they provided us with. Another thing they did was get us out 40 minutes of our town because there engine died and we had to be dragged by a train this train didnt come for 4 1/2 hours so we were stuck with no ac not moving, we were on our way to a cruise port we were originally supposed to get on at 4:30 and get to our destination at 12:40 we got there at 6:50 after getting off in ****** because we knew we wouldnt have made it if we stayed on this train any longer. We did not miss our cruise but they let us get on at 7 which was when they were closing doors to get ready to departure, now exactly a week later coming home from the cruise we are now stuck in ****** pushing on our second hour being stuck here we wouldve been home by now but they dont let us get off when we are stuck like this. But atleast this time we are stuck at the station instead of being stuck in the middle of nowhere like we were last week. I could write so much more about how bad this train business is but Im not going to I would like to add in my friend texted me saying the exact same thing happend to her a month before she was stuck on her train for 3 1/2 hours in the July heat. I am currently on this train now on the way back home and we have been stuck for almost two hours and they just told us why they said the food cart was having mechanical issues. This train *****.

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