BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that LocalFlavor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Customer Complaints Summary Read complaint details

145 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 37
Billing/Collection Issues 4
Delivery Issues 31
Guarantee/Warranty Issues 6
Problems with Product/Service 67
Total Closed Complaints 145

Customer Reviews Summary Read customer reviews

0 Customer Reviews on LocalFlavor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 05, 2011 Business started: 02/02/2015 in PA Business started locally: 08/01/2010 Business incorporated 12/10/1980 in PA
Type of Entity


Business Management
Mr. Steve Hauber, CEO
Contact Information
Customer Contact: Jamie Grimsley
Principal: Mr. Steve Hauber, CEO
Business Category

Online Retailer Internet Marketing Services Internet Selling Services Internet Shopping

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Method(s) of Payment



American Express


Refund and Exchange Policy
Each Merchant may impose its own terms and conditions on the use and/or redemption of any Discount Certificate(s). Except as otherwise stated on a Discount Certificate or required by law, the following terms and conditions apply to all Discount Certificates from all Merchants:
Discount Certificates cannot be combined with any other coupons, discounts, or promotions.
If an expiration date for the promotion is stated, then the promotional portion expires on the expiration date. Your payment will not expire until the date that is five years after your credit card is charged, unless the laws of the state in which the Merchant is located require the Merchant to honor the Payment for longer than five years, in which case the expiration of the Payment will be determined by applicable state law.
No refunds, cash back, or credit will be issued for the difference between the Value of the Discount Certificate and your Payment;
No refunds, cash back, or credit will be issued for any partially used Discount Certificate;
Unless the terms of a particular Deal specifically state otherwise or unless otherwise stated herein, we will refund the Payment amount for any unredeemed, unexpired Deal voucher for any reason within the first fourteen (14) days after purchase. To request a refund, you must contact within the fourteen (14) day period. We also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if, after your reasonable efforts to redeem the Deal voucher (i), the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above. The Merchant is solely responsible for the Deal. We are not responsible for the Deal. All Deals are subject to the Terms of Service.
Discount Certificates may not be copied or duplicated. Any such copies or duplicates are null and void.
Discount Certificates cannot be used for taxes, tips, prior balances, or shipping or handling charges.
Use of Discount Certificates for alcoholic beverages is at the Merchant’s discretion.
Alternate Business Names
Gannett Satellite Information Network Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.