Business ProfileforCross Country Moving and Storage
Current Alerts For This Business
Specifically, many complainants claim to have received online quotes/estimates from Cross Country that would change once the movers arrived. In some cases, consumers had no choice but to pay the exuberant fees as there was no time to find another mover. There were also claims that Cross Country movers used intimidation tactics and/or refused to unload household goods without additional payment at the time of delivery. It is also reported, in more than 50% of the complaints on file with the BBB, that both the pick-up and delivery of goods were extremely late or delayed without reason or communication provided from the business.
Additional complaints purport difficulties contacting the business either by phone or email, particularly after the quote or estimate was paid. In more than 40% of the cases on file with the BBB, consumers stated instances of broken, damaged, or lost items after a move using Cross Country. For some of the cases, Cross Country did respond and suggested the consumer “file a claim for reimbursement.” Despite its efforts to resolve a small portion of the complaints filed with the BBB, Cross Country has failed to address the underlying issues and correct its business practices to eliminate the pattern of complaints received by the BBB.
The BBB offers tips on preparing for a move, finding a trustworthy moving company, and avoiding scams.
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 11810 Grand Park Ave Ste 500, Rockville, MD 20852-8679
- BBB File Opened:
- 7/19/2005
- Years in Business:
- 26
- Business Started:
- 7/1/1998
- Business Incorporated:
- 7/1/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of DOT 829126 for this business, issued by U.S. Department of Transportation (DOT)-Federal
These agencies may include:
U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E.
Washington DC 20590
- Type of Entity:
- Corporation
- Alternate Business Name
- Cross Country Moving & Storage
- Maney Enterprises LLC
- Business Management
- Mr. Mike Kanner, General Manager
- Ms. Verna Werner, Manager
- Mr. Zikar Eid, President
- Contact Information
Principal
- Ms. Verna Werner, Manager
- Mr. Zikar Eid, President
Customer Contact
- Ms. Verna Werner, Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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Most Recent Customer Review
Pip P.
12/09/2022
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