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      Country
          Country

          Find a Location

          Spring EQ LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Spring EQ LLC

              1 W Elm St Ste 450 Conshohocken, PA 19428-4152

              BBB Accredited Business
            • Spring EQ LLC

              100 W Matsonford Rd Bldg 5 Ste 100 Radnor, PA 19087-4559

              BBB Accredited Business

            Business ProfileforSpring EQ LLC

            Loan Originator
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Before filing a complaint with the BBB, please contact Drew Kese, Chief Experience Officer at Spring EQ, LLC, at [email protected] to see if he can assist you with your concerns.
            See all additional business information

            At-a-glance

            Customer Reviews

            4.02/5stars

            Average of 165 Customer Reviews

            Customer Complaints

            44 complaints closed in last 3 years

            19 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/8/2016

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Spring EQ, one of the nations largest non-bank home equity lender, helps customers unlock opportunities and reach their goals by using the equity they've built in their homes. Spring EQ has transformed home equity lending from a long, drawn-out paperwork based process into a 21st century digital experience that makes understanding and accessing your home’s equity easier and more cost effective.

            Products & Services

            5 - 30 Year Fixed Rate Home Equity Loans

            Business Details

            This is a multi-location business.

            Find a Location

            Spring EQ LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Spring EQ LLC

                1 W Elm St Ste 450 Conshohocken, PA 19428-4152

                BBB Accredited Business
              • Spring EQ LLC

                100 W Matsonford Rd Bldg 5 Ste 100 Radnor, PA 19087-4559

                BBB Accredited Business
              BBB File Opened:
              10/31/2016
              Years in Business:
              8
              Business Started:
              1/19/2016
              Business Incorporated:
              1/19/2016
              Accredited Since:
              12/8/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PA License# 57163, NMLS ID: 1464945 for this business, issued by Department of Banking and Securities-PA

              These agencies may include:

              Department of Banking and Securities-PA

              Market Square Plaza, 17 North 2nd St Suite 1300

              Harrisburg PA 17101

              (717) 787-1854

              Fax: (717) 7878773

              http://www.banking.state.pa.us

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Spring EQ
              Business Management
              • Mr. Jerry Schiano, CEO
              • Mr. Drew Kese, CEO
              Contact Information

              Principal

              • Mr. Jerry Schiano, CEO
              Additional Contact Information

              Email Addresses

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/12/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I would like to register a formal complaint against the sad excuse of a circus in the Philadelphia area known as Spring EQ. Terms and conditions were switched twice in the process, and the information provided was lost and not requested again until the last minute. After closing, funds were committed on a specific day and date and still have not been deposited per the commitment. I would like to contact the Philadelphia area fraud department about this as well. I believe that under the circumstances the organization should provide a full refund of all charges and costs involved in their complete and thorough pathetic lack of service.
              Read More

              Customer Reviews

              165 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Keondra S

              03/12/2024

              I started working with Spring EQ a year ago getting things in order to apply for a home equity loan. The last 30 days became a complete disaster with this company. I only asked for a specific amount to consolidate bills they then came back and told me that they would give me $40,000 more than what I originally asked for because now that I’d filed taxes, my debt to income was over the limit. I agreed for them to pay down taxes in order to still receive the loan. I also had to agree for them to pay off a $29,000 vehicle that I just purchased three years ago and $6000 in credit cards, which I never asked for them to pay. This still wasn’t enough they did a drive-by appraisal, which wasn’t enough to then charge me $585 to do an inside the home appraisal which still wasn’t enough my home appraise for $146,000 more than purchase price in less than 3 years. (546,000) thirty days in I brought up the words, “predatory lending” and they then no longer could pay down taxes to approve this loan. All of a sudden this wasn’t an option! I was told by the company this put me over the 43%. Why not pay the taxes off if this is what your company said needed to happen? I was told I would need to go back and do a rebuttal with the original appraisal. I’d be a fool to repay for a third appraisal. When homes around me are selling for 40,000 less than my home appraisal. The communication would go silent for a week at a time. Everything they asked me to do I did from credit to taxes to bills being paid off and down to agreeing to what the underwriter on their side decided to pay for me. After there hard pull took my credit score down 9points I was told to try to get it back up! WHAT WENT WRONG?! Was I targeted as an African-American entrepreneur unmarried woman under the age of 40? Every stipulation they stuck to me I agreed to. Everything I was asked to do I did it and I still don’t understand why 38 days later we have no signed loan as I was denied. Bad Business an it can’t just be me.

              Spring EQ LLC Response

              03/13/2024

              Thank you for your feedback. If you have questions or concerns regarding a current or prior application with Spring EQ, LLC, please contact us directly at ************.

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