21 Customer Reviews
Review from Amy S
1 star09/13/2024
Co-worker has had *** email since 2002. Last month they changed their login process with no warning, to a two-step verify process. His phone on the account was way outdated; so now the account is locked. He called 4-5 times explaining he does not have this phone anymore; they told him wait 2 weeks; he waited, called back; wait 2 weeks.... Not sure what all the waiting was supposed to do. All of his bills were on there, monthly emails and notifications; customer service went round and round stating that the only way to verify was the old phone number. *********. He has opened a ***** account now, and has to set up all of his accounts to go there; but how many of us have photos, our email embedded in every day things, that for him are all lost in cyberspace now. So I guess that *** account will sit there forever. Good riddance!Review from Timothy D
1 star08/21/2024
They do not support free speech or the US Constitution and publish many stories with omitted factsReview from Angela K
1 star05/20/2024
IT'S RETALIATION WHEN THEY HAVE TO SEND THE APPREHENSION TEAM AND SECRET SHOPPERS TO FOLLOW YOU AROUND TO SEE WHERE YOU'RE GOING TO CHECK YOUR LOCKER FROM THE STORE ACTUALLY IT'S HARASSMENT IT'S A VIOLATION OF MY FOURTH AMENDMENT RIGHT IT'S A VIOLATION OF TITLE 18 SECTION 242... K3 *****************************Review from Andrew C
1 star05/07/2024
*** took advantage of my elderly father and charged him $30 a month for a service he did not need. Now after I canceled and they kept charging, I canceled the credit card they were charging now they are sending me a notice saying To collect $30.83.Review from Patsy W
1 star02/18/2024
AOL sucks as a company. there are some staff at this company that when asked to put a supervisor on the phone either hang up or refuse to put a supervisor on the phone. I continue to have ongoing issues with this company deleting sub-email address. Despite having two case numbers from this company regarding my accounts, their staff hang up stating they can not access the account. This must stop or shut this company down.Review from Stephanie M
1 star12/23/2023
AOL email is truly the WORST! They delete all your emails, only to tell you if you want technical support to help, you have to pay $9.95 one-time fee or $15.99 a month recurring fee. You can’t talk to a supervisor and technical support is only able to speak with you after giving aol your credit card information for them to take your money. They are scam artists looking to charge people a recurring fee by continually deleting emails. Do NOT use aol. I would have never used such a joke of an email account, but I was pushed over to them automatically when my Verizon email had a merger with them. I would give zero stars if it were an option. It’s truly terrible and criminal to delete emails just for a money grab.Review from David S
1 star11/21/2023
I have had my aol emails since the early 90's, we subscribed to their dialup for years. Yesterday they decided to require a code to be sent to an alternate email they have, but that email is also with aol. To access that email I had the same issue and it's being sent to the initial email I can not get in to. An AOL email death loop. I thought this feature was to protect my account from hackers to recover my account, but they essentially used it to add a paywall. I called them and after 30 over minutes of verifying it was me (which it seemed like they were dragging on on purpose) they concluded the only way they would fix it is for a $30 a month subscription. So there you have it, they added a requirement for both accounts at the same time to have the code sent to the other and to fix it they are extorting me. Just like that my emails are gone, luckily I was not using them for much due to other much better email services, but there were a few things that I wish I could recover. Criminals.Review from EDWARD B
1 star11/16/2023
I HAVE BEEN BILLED A RECURRING MONTHLY CHARGE OF $19.99-$30.27 FROM THE DATES OF 01/31/12-05/09/23 FOR ONLINE DIAL-UP SERVICES. THESE CHARGES SHOULD OF STOPPED WHEN A NEW INTERNET PROVIDER WAS ESTABLISHED AT MY RESIDENCE.Review from Scott C
1 star10/31/2023
Horrible service i have had my aol email account since 1995. Now all of a sudden they need to verify via a photo id that i never set up with them to unlock my email. That they locked for no reason i use same home computer same password to login each time now all of a sudden it needs to be verified? With an id i never set up because the technology didnt exhist when i made the account. I called 4x to resolve this and each time was gjven the same bs steps that always end in well try back in a week.
Oath Response
11/01/2023
The AOL team will reach out to Mr. C****** and assist with his AOL account.Review from Shari N
1 star10/26/2023
Refuses to close one of my email accounts, it is well past their 90 days, not that anyone should have to wait 90 days. Talked on the phone with them and get excuse after excuse. The email address in question, has been sold on the dark web, is a safety concern and want it removed it but AOL refuses.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.