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Penn Foster Career School

Phone: (570) 342-7701 View Additional Phone Numbers 925 Oak St, Scranton, PA 18515 View Additional Email Addresses


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Penn Foster offers distance education courses at both the secondary and post secondary level. Penn Foster Career School offers degree and vocational programs while Penn Foster High School administers the High School Program.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Penn Foster Career School meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.

Customer Complaints Summary Read complaint details

309 complaints closed with BBB in last 3 years | 112 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 61
Billing/Collection Issues 107
Delivery Issues 16
Guarantee/Warranty Issues 3
Problems with Product/Service 122
Total Closed Complaints 309

Additional Information

BBB file opened: January 01, 1962 Business started: 01/01/1890 in PA
Type of Entity

Sole Proprietorship

Business Management
Mr. Frank Britt, CEO Mr. Dan Conrad, GM
Contact Information
Principal: Mr. Frank Britt, CEO
Customer Contact: Mrs. Corinne Lenzer, Group Leader
Business Category

Correspondence Schools Schools - Business & Vocational

Alternate Business Names
Penn Foster Penn Foster College Penn Foster High School Thomson Education Direct
Additional Information

The Center for Degree Studies program began in 1974. This program offers college-level courses leading to an Associate in Specialized Business and Associate in Specialized Technology degrees. Although some colleges and universities accept transfers for CDS courses, others may not. Consumers are advised to check the admissions practice of the college in which they plan to enroll before signing up for CDS courses.

The high school program began in 1972. They award a diploma upon completion of the course. This course was approved by the PA State Board of Private Licensed Schools. Consumers should check with their state to verify acceptance.

Consumers should read and understand any contract they sign, understand their cancellation rights, and contact the school directly to answer questions regarding policies or courses.


Penn Foster is licensed by the Pennsylvania State Board of Private Licensed Schools and accredited by the Distance Education and Training Council in Washington, DC (202-234-5100) (

Industry Tips
Schools - for profit and online universities TRADE & TECHNICAL SCHOOLS

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