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Find a Location

Carfax Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Carfax Inc

      5860 Trinity Pkwy Ste 600 Centreville, VA 20120-1998

      BBB Accredited Business
    • Carfax Inc

      10304 Eaton Pl Ste 500 Fairfax, VA 22030-2238

      BBB Accredited Business

    Business ProfileforCarfax Inc

    Auto Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 108 Customer Reviews

    Customer Complaints

    458 complaints closed in last 3 years

    188 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/19/1998

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Carfax Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Carfax Inc

        5860 Trinity Pkwy Ste 600 Centreville, VA 20120-1998

        BBB Accredited Business
      • Carfax Inc

        10304 Eaton Pl Ste 500 Fairfax, VA 22030-2238

        BBB Accredited Business
      Headquarters
      5860 Trinity Pkwy Ste 600, Centreville, VA 20120-1998
      BBB File Opened:
      1/2/1998
      Years in Business:
      38
      Business Started:
      1/19/1986
      Business Incorporated:
      1/19/1986
      Accredited Since:
      4/19/1998
      Type of Entity:
      Corporation
      Business Management
      • Mr. Bill Eager, CEO
      Contact Information

      Principal

      • Mr. Bill Eager, CEO
      Additional Contact Information

      Fax Numbers

      • (866) 728-6455
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      458 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/16/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      My vehicle was involved in an accident on 2/24/2023. The police report was filed and insurance information was provided for me to begin my claim. I drove the vehicle away from the accident and to the dealer on 2/27/2023. The dealer began disassembly of the vehicle on 2/28/2023 and provided the insurance company a quote on 3/1/2023. The insurance company agreed to the quote and the repair was completed. The car was ready for pickup by me on 3/24/2023 with the final repair bill being $8,933.32 billed to the insurance company of the party who was at fault for the accident. No where on the police report, the initial repair estimate, or the final repair bill was there mention of multiple airbag deployments. In fact there was no airbag deployment on the vehicle at all. Four months later when I was looking to trade my vehicle, I was told the CARFAX report shows my vehicle had multiple airbags deploy in the accident. I submitted a dispute to CARFAX (Case# ********) with pictures from the accident, a link to the video from my dashcam, the initial repair estimate, the final repair bill from the dealer, and now the supplemental record from the insurance company. None list airbag deployment. They still have not corrected the airbag deployment statement on my CARFAX report and it cost me the vehicle I was looking to trade on. Once the dealer saw the report, they wanted nothing to do with my car. This is a tens of thousands dollar issue for my car and CARFAX is holding it hostage. I have attached the police report, the initial repair estimate, the final repair bill, and the insurance summary record for reference. I believe someone at CARFAX misread the police report. The airbag box on the report contains the number 2 in it referencing the number codes in the legend below my vehicle (vehicle 4 in the police report). Code 2 for the airbag means NO DEPLOYMENT. I believe they read the number 2 and assumed it meant 2 airbags. This is not the case.
      Read More

      Customer Reviews

      108 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Willoam N

      1 star

      04/12/2024

      Terrible company.Impossible to correct incorrecti mleage (*******) submitted by lube business.Keep giving repeated run around.*****

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