Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Thompson BMW East, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Thompson BMW East, Inc.

      40 W Swamp Rd Doylestown, PA 18901-2442

    • Thompson BMW East, Inc.

      50 W Swamp Rd Doylestown, PA 18901-2442

    Business ProfileforThompson BMW East, Inc.

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Thompson BMW East, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Thompson BMW East, Inc.

        40 W Swamp Rd Doylestown, PA 18901-2442

      • Thompson BMW East, Inc.

        50 W Swamp Rd Doylestown, PA 18901-2442

      Location of This Business
      40 W Swamp Rd, Doylestown, PA 18901-2442
      BBB File Opened:
      11/4/1992
      Years in Business:
      38
      Business Started:
      2/10/1986
      Business Started Locally:
      2/10/1986
      Alternate Business Name
      • The Thompson Organization
      Business Management
      • Mr. Dennis Kelly, General Manager
      Contact Information

      Principal

      • Mr. Dennis Kelly, General Manager

      Customer Contact

      • Mr. Dennis Kelly, General Manager
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/08/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      My Statement goes as follows.On or about 3/20/21 a conversation took place between Andy G******** and myself regarding the repair work that was done incorrectly by there collision center in which I paid for. During that conversation she mentioned I would need to replace my battery soon which had nothing to do with my collision concern at that time so I did declined that repair as it had nothing to do with what we were addressing at that time. I mentioned to her that there was no indication that there was a need to replace the battery because there was no icons or anything in alert.I did take the car into the dealership to try to detect minor faults that I had noticed which was the proper thing to do in concern. But on numerous occasions the dealership was unable to detect any maul functions at the time of service.So moving forward the battery was replaced with just a suggestion of opinion from Andy the manager. Without duplicating an issue how would you know to replace a battery?After the replacement I have been having nothing but constant issues which I sent attached photos to support my case.I have never experienced no electrical issue on for before the replacement of the battery which I never knew I needed. The dealership should be responsible for doing a repair without duplicating the issue but only going by assumption of opinion shame on them.I had oil changes from the dealership the last one was in march 2022 and I’m constantly having to add courts of oil in and I did bring it to the dealerships attention and they told me it was completely normal to have to add them after a complete oil change per Michael the assistant manager. After the completion of the oil change I been having white smoke pump out of the tail pipe which can smoke out a hole street block Dennis K**** the manager told me this was normal for white smoke to come out of the pipe windows are constantly rolling down on there own.my computer screen keeps turning black as of 8/6/22 my battery lig

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.