Business ProfileforPriority Toyota Springfield

On 2/4/2023, I purchased a 2020 Toyota ***** and warranty from Springfield Toyota in the amount of $30,000.00. I agreed to purchase the car because I was promised and given a "WE OWE" form for tints and remote start of my choice. To this day I do not have the original registration for the car. I never received a phone call as promised by the salesman ************** for the service depart to schedule the installation of the tints and remote start of my choice. I called and made an appointment to drop the car off on March 29, 2023 at 8am. The older gentleman that was not provided good customer service called to tell me that I did not have an appointment and that I was lying. To make matters worst I went to the front receptionist to inquire about my registration, I was told that it was sent to me overnight via ***** weeks ago. I asked for the tracking number. Then was told that "we" will recall the package and have you pick it up. No one from tags and title came out to speak with me and was relaying information through the receptionist. She provided a copy of the registration but I have yet to receive the original. After talking to several different people my car salesman ***** called to apologize for the "WE OWE" issue and told me that ****** will be calling to schedule an appointment with me. ****** called and told me that I needed to car pick-up the car and bring it back on Apr 5, 2023. I drop the car off and pick up a loaner on Apr 5, 2023. The lady who was helping me didn't understand English very well so I wrote on the paper she had with my name on it the type of remote start DRONE and tint level 5% I wanted. My car was supposed to be ready for pickup on Apr 7. I called and left a voice message for ******* on the afternoon of April 7 on the status of my car and never received a returned call. On Apr 18 ****** calls me to let me know that my car had been ready since last week. I pick up the car and the Drone system was not installed in my car. I called ****** to