Customer ReviewsforPriority Toyota Springfield

This is the worst car dealership ever. They ask people to make a down payment on a car and the next day they will call you to tell you that you were not approved and they will refund you. They will keep your money. This is why they don’t accept cash payments so that they can manipulate unsuspecting customers to thinking they got a refund back to their card. It is been 3 months since I made a down payment and Toyota Priority Springfield have not refunded me my down payment!. I went there and I was told that the team member who took the payment from me did not have it recorded on the system. I was not even given a receipt after I made payments. Beware of these unscrupulous dealers. They don’t have a refund policy and they don’t issue receipts.

Any time you go onto the sales floor, even single person is on their phones which their head down. 4 times I went to that place in hopes to buy a new car. Rudest employees I have ever seen, none of them knew anything about the cars and the info on them. All employees seemed to have their heads down and in no need to sell a car to me. Service department is even worse. Took my highlander for an oil change, took them almost 3 weeks to complete this task and had little to no communication from them at all. I honestly understand now when ppl say online this is the worst dealership in VA. There is much more to say about this place that is negative, but I am running out of space.

There is always an issue at the service department. First, it seems that sales and service do the same thing. They get you to spend the most money even if your vehicle doesn't need the service done or they charge you through the roof for service done to your car. Their service reps are not knowledgeable as their recommendations are deiven by how much they can get from you. In some cases they tag-team you so you get confused or overwhelmed. I thoght that buying a car from a nearby dealer was going to help me with service but I was wrong and now I am paying for doing business with this dealer. Ah and their "Priority for life" slogan is just that words, they fight you every step not to honor that slogan.

The past time I went there I was asked prior to the service 'If I was being a good little girl and getting my car serviced'. Then after the service, my car was making a popping noise and my radiator had the wrong fluid in it. This resulted in another $300 service to get everything fixed that has not been reimbursed or explained for. I have been a priority member for over three years and that does not even seem to mean anything at Springfield.

During regular maintenance visits, the service people have outright lied to me. The first time, I was told my battery was dying. I went and checked at an ******** **** ***** and the batteries were completely fine. The second time, I went in for another regular maintenance and the service team tried to convince me that there were 3 nails in one tire, therefore instead of patching it up, I needed to get a new tire. I went to ****** to have it checked and there was just one nail in the tire that was able to be patched up. It seems like I have to double check their work because they're not true to their word. In fact, they outright lie in order to sell more parts. What's even worse is that I'm a young female and they picked up on my lack of car knowledge and tried to scam me. I want to warn about other customers about this so they're more cautious. They're scamming people to sell parts that aren't needed and giving false advise. I shouldn't have to double check their work every time but unfortunately, that's the position they've forced me into! The owner runs a very dishonest business and doesn't seem to be concerned about it so I suggest taking your business elsewhere. I certainly will for any future purchases.

11 hours agoNEW Me and my went to Priority Toyota Springfield, VA yesterday (06/28/21) as we are looking to get a second vehicle ( I already have 2019 Toyota Highlander purchased from them). We were looking at 2021 CHR and the sales rep told us that they only have 1 available and the sticker price is 28k and some change. Now comes the fun part. When he presented the sheet where the price was broken down ( Sale price, tags, tax etc.), there was extra $3995 (Three Thousand Nine Hundred Ninety Five Dollars) added and when I ask him why this amount was added, he said that due to chip and supplies shortage in market, they are adding this extra value on top of the sticker price which I found totally rip off and he told me that every dealer in town is doing this which I found heard to believe because I went to a Lexus dealer last week and they were not adding anything extra on top of the sticker price. So..PLEASE BE VERY CAREFUL AND PAY CLOSE ATTENTION ON THE PRICING BEFORE YOU MAKE THE DECISSION!!!!! I AM NOT GOING BACK THERE TO PURCHASE ANY VEHICLE EVER AGAIN!!!!