Business ProfileforHealthy Directions, LLC

I was just charged for an item, I never ordered to on my PayPal Account. In fact, i never received the complimentary bottle. I ask that YOU please repost the amount You took from my PayPal account. I tried calling and was on hold for over 25 minutes without a rep picking up phone

Dear *************************,We are sorry for any frustration you experienced with trying our Healthy Directions product. We are showing on 4/2/24, you submitted an online trial offer for a free 14-day supply to the Berberine GlucoGOLD with paying only $5.99 for the shipping. The offer terms agreed to by submitting the order stated that you would have an 18-day trial period and then a new monthly supply would be shipped, and every 30 days thereafter unless cancelled. This was agreed to when the box was checked that you agree to the Billing Terms. Since we did not receive a cancellation request, the first monthly supply shipped on 4/23/24 to the provided shipping address and tracking confirms the successful delivery on 5/6/24. We cancelled the Refill and Save auto shipment program on 4/23/24 per your email request. We were not informed about you not receiving the trial order. We did provide information about the new monthly supply already being shipped and provided the return information for a full refund. We have not received the order returned to the warehouse. If you have a return tracking number to provide, we would be able to process the refund. We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at *************************************** Escalations Supervisor