Business ProfileforSimpay

This company has caused serious legal ramifications involving everything tax related as well as other payroll issues. We experienced several instances where communication simply did not exist. We would submit our payroll numbers and never hear back from any of our representatives. They would rarely send approval emails, and even worse, made our pay dates late for our employees to the point that we started to have to print checks in-house. Fast forward to now - Since January, we have been trying to obtain ALL of our reports so we could submit them to our accountant. We are either ignored or told "this needs to go to a different department that we do not have any direct contact with" - close to tax day, we still have not received these reports. Another tax issue - Simpay was contracted and PAID to pay our Reemployment Taxes for us. We have contacted over the past 4 months trying to find out why these have not been paid. We are attempting to even get reports with the same answer every time "we do not have direct contact with this department and must email them to get any information. I will link you in on any emails that are sent" we have never been linked to any emails. The person who keeps giving this excuse is the ************************ Manager, *******************. We have not received a final notice from the state stating we have an immediate demand to file our reports or we will be penalized and not be able to employ any of our current employees, and also receive monetary claims against us.