Business ProfileforAlly Bank

I am writing to formally express my concern and dissatisfaction with Ally Bank's policy requiring customers to provide a traditional physical home address as a permanent address in order to access banking services. As someone who resides in an RV park, I believe that this policy unfairly discriminates against individuals who choose non-traditional living arrangements, including RV dwellers, tiny home residents, and others who do not conform to the outdated notion of "permanent" housing.While I understand that federal regulations such as the USA PATRIOT Act and the Bank Secrecy Act (BSA) impose certain Know Your Customer (KYC) requirements for anti-money laundering purposes, I believe there are more inclusive methods of compliance that do not prejudice individuals living in RVs or similar circumstances. Many states, including ***** and *******, recognize RV parks as legal residential addresses for various official purposes, such as voter registration, vehicle registration, and tax purposes. Therefore, I see no valid reason why Ally Bank cannot accommodate RV parks as valid residential addresses for banking services.This policy creates an unnecessary and burdensome barrier for a growing population of U.S. residents who live in RVs and other mobile homes. By denying these individuals access to basic banking services or requiring alternative, cumbersome solutions like mail-forwarding services or using a family member's address, Ally Bank is creating a systemic bias against non-traditional living arrangements. This is particularly concerning given that a significant number of Americans are adopting these lifestyles, either out of necessity or by choice.