Business ProfileforExtra Space Management, Inc.

On April 11, 2024 my storage unit went late 30 days. I had previously spoken to a representative from the local store who advised me that the unit was late and would be assessed an additional late fee. However the agent at no time mentioned that they would also assess a "PRE-FORECLOSURE" fee in the amount of $120. I advised the store representative that I would proceed to make that payment by Friday April 19th in the amount of the late fees and past due as that was all they stated to me. I received a second call recently from another agent on April 12th, 2024 attempting to collect a payment I once again advised her or the previous conversation days before and stated that a payment would be made on Friday April 19th. She stated she would notate the account and that we were all good. I even asked her what was due and she stated the past due and the late fees once again at no point was I told I was being assessed a foreclosure fee. To make matters worst, my original agreement is with LIFE STORAGE and not with EXTRA SPACE. I understand that ES purchased LS however, no addendums or agreement revisions have been presented to me for review or signing. I reached out to Extra Space via the live chat and was told that the fee for $120 cannot be waived. The agent could not explain to me the legitimacy of the fee and simply kept quoting me what is written into their convoluted leasing agreement. I explained to this agent that the agreement for LS does not state no such thing that I am aware of. The agent did state that they would be able to waive all late fees in-lieu of the other fee however, it is unsettling to think that this is the type of business they run. Further, I also had a rate increase which I did not approve last month. I spoke to someone who said she would have it adjusted but that was NEVER done and no contact was made to me. My rate agreed to was $99 per month not $114. I need some resolution to this matter ASAP.