Business ProfileforWasatch Property Management, Inc.

As of March 6 2023, my husband and I've been having a noise issue with our neighbor because he likes to blast his base from his ** / surround sound system day or night. Whenhe is home and not sleeping he will play loud music and the bass will come through our walls. We have talked with the management several times. At first it was we needed a police report for anything to be done, we got a police report, then they were saying someone for management needed to hear it but someone from management had already heard it twice. Then they said that the complex manager ******* needed to hear it and that if she was available to call and they would come and listen to it and they would send him a formal letter that would state he has already been given verbal warning and now this was a formal one before an eviction what happened. One day I was getting ready for an appt and I was in my shower, I could hear his bass in my shower. I called the office several times nobody answered.I sent an email, then I waited a few minutes,I had to call more before someone finally answered. The finical manager *** answered and said that ******* was on her way. I waited for about 30 mins, finally ******* shows up, he saw her, turned the ** down & I kept telling her this is what he does when we call the police this is what he does when he knows management is around he turns it down and will wait until you have left and he will turn it right back up. She treated me like I was stupid and lying and thenthe base came through our walls. She stated she would send a formal letter instead of going and talking to him since he has been talked to many times. She lied, she waited by my door & then walked over to his door laughed about it then called my husband and said she wouldn't be doing anything about it because it wasn't loud. She is breaching our lease agreement and nothing is being done. I have called & emailed corporate and nobody has responded. I would like to be contacted to get this figured out.