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BBB Business Review

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BBB Accredited Business since

Intermountain Healthcare

Additional Locations

Fax: (801) 442-2857 View Additional Phone Numbers 36 S State St Fl 22, Salt Lake City, UT 84111 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Full-service Hospital Care

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Intermountain Healthcare meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Intermountain Healthcare include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 27
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Intermountain Healthcare
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: August 01, 1986 Business started: 04/01/1975 Business started locally: 04/01/1975 Business incorporated 09/24/1970 in UT
Type of Entity


Business Management
Kim Harrison, Risk Management Specialist Mr. Michael A. Clark, CEO Eva Przybyla, Clinic Manager Mr. Tom Vitelli, Public Relations
Contact Information
Customer Contact: Ms. Jessica Carlisle, Risk Management Specialist
Principal: Kim Harrison, Risk Management Specialist
Business Category

Hospitals Pharmacies Birth Centers Clinics Hospitals Laboratories - Medical Physicians & Surgeons - Medical-M.D. Physicians & Surgeons - Orthopedic Surgery Physicians & Surgeons - Radiology Physical Therapists Podiatrists Health & Medical - General

Alternate Business Names
A R Collections American Fork Hospital American Fork Internal Medicine American Fork Pulmonary Clinic Avenues Internal Medicine Bountiful InstaCare Bountiful KidsCare Bryner Clinic Budge Clinic Cache Valley Family Practice Calton/Harrison Orthopedic Clinic Canyon View Family Practice Cardiovascular & Thoracic Surgery - St George Carolyn Barnes Gardner Women and Newborn Center Ma Cedar City Clinic Cedar City InstaCare Cedar City WorkMed Central Orem Clinic Cottonwood Family Practice Cottonwood Internal Medicine Cottonwood OG/GYN Diabetic Care Center Dixie Hospitalists Dixie Orthopaedics Draper Express East Millcreek Express Endocrine, Diabetes and Podiatry Clinic Ephraim Clinic Farmington Express Fillmore Clinic Foothill Family Practice Gorang Family Practice Herefordshire Clinic Herefordshire InstaCare Highland Clinic Highland InstaCare Holladay Clinic Holladay InstaCare Holladay Pediatrics Hurricane Clinic Hurricane InstaCare I H C Health Plans IHC IHC - Brigham City Office IHC - Tremonton Office Intermountain American Fork Hospital Intermountain Cedar City Instacare Intermountain Health Care Intermountain Healthcare Inc Intermountain Medical Group Intermountain Nurse Midwifery Internal Medicine Associates Isom Plastic Surgery L D S Hospital/Radiology Dept Langeland OB/GYN Layton Clinic Layton Express Layton InstaCare Layton KidsCare Layton WorkMed LDS Campus OB/GYN LDS Campus Urology LDS Hospitalists LDS Physicians Office Building Lab Draw Center Legacy OB/GYN Clinic Logan InstaCare Logan KidsCare Logan Regional Hospital Logan WorkMed MaKay ENT Clinic Manti Family Clinic McKay Cardiology Clinic McKay Dee Foot and Ankle Clinic McKay Dee Hospitals McKay Dee Internal Medicine Clinic McKay Dee KidsCare McKay Dee Pediatrics McKay Dee Rheumatology Clinic Medical Towers Family Practice Medical Towers Specialty Clinic Memorial Clinic Memorial InstaCare Memorial KidsCare Midvale Express Mountain View Pediatrics Mt Pleasant WorkMed Mt. Pleasant Clinic Mt. View Pediatrics Mt. View Pediatrics KidsCare Murray WorkMed Nolan General Surgery North Canyon Family Practice North Ogden Clinic North Ogden InstaCare North Orem Clinic North Orem InstaCare Northern Utah Surgeons Noyes Surgical Oncology Ogden Cardiovascular Associates Ogden WorkMed Orem Community Hospital Orem WorkMed Orthopedic Specialty Group - Alta View Orthopedic Specialty Group - LDS Campus Orthopedic Specialty Group - TOSH Patton Plastic Surgery Primary Children's Rehab Pulmonology Clinic Rasmussen General Surgery Red Rock Pediatrics Richfield Clinic River Road Clinic River Road InstaCare Salina Medical Clinic Salt Lake Cardiovascular & Thoracic Surgery Salt Lake Clinic Salt Lake Gastroenterology Salt Lake WorkMed Sandy Clinic Sandy ENT Sandy InstaCare Sandy OB/GYN Saratoga Springs InstaCare Select Health Sevier Valley Family Practice Smithfield Family Practice South Cache Valley Clinic South Jordan Clinic South Ogden Clinic South Ogden InstaCare South Sandy Clinic Southern Utah Behavioral Health Southern Utah Surgical Associates Southridge Clinic Southridge InstaCare Southridge KidsCare Southwest Cardiology Springville Clinic Springville InstaCare St George Physiatry St George WorkMed Summit Clinic Taylorsville Clinic Taylorsville InstaCare Taylorsville KidsCare Tremonton WorkMed Utah Valley Cardiovascular & Thoracic Surgery Utah Valley Hospitalists Utah Valley Orthopedics - Orem Utah Valley Orthopedics - Provo Utah Valley Pulmonary Clinic Utah Valley Sports Medicine VanDenBerghe Pediatrics Watson Dixie Pharmacy Weipert Pediatrics West Jordan Clinic West Jordan InstaCare West Jordan KidsCare Western OB/GYN Women's Health Specialists Zion Orthopaedics & Sports Medicine

Customer Review Rating plus BBB Rating Summary

Intermountain Healthcare has received 3.68 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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