Business ProfileforAncestry.com

Cancelled my membership on April 6 on Ancestry.com, jumping through the hoops of all the questions about am I sure I want to cancel, pay to pause, or cancel. I chose cancel & received a screen that said it was cancelled. Unfortunately, I did not take a screenshot. On April 10 (1:55 am) I received a notice from my credit card company that I had been charged $99.95 for an additional three months. I searched the website & finally found a phone number & called Ancestry.com. I was asked for a cancellation number, which I did not have & did not know I needed. He told me that I did not cancel properly & there are no refunds once charged. It's sad & frustrating that Ancestry.com has to make cancelling so difficult so they can fraudulently charge people. This says alot about company ethics & unfortunately they have lost me permently as a subscriber & cannot endorse them to anyone else. Apparently I am not the only one that feels that way after reading the numerous reviews. Also, I want my credit card information removed from Ancestry.com's database so they cannot charge me again or provide the information to anyone else, personally or business.