Business ProfileforAlpha Warranty Services, Inc.

extended warranty was purchased on 1/08/2024it was priority one unlimited with surcharges 4wd and turbos and my turbos went out on 2/22/2024 took it to the dealership and they filling a claim on 2/28/2024 and it took they over two weeks for them to say they would honor the warranty and now they won't cover the full price of the turbos and if you call them they hung up on you or are rude not a company I would wanna to buy a Warranty from again

Dear **********************, After reviewing your claim, we can confirm that the $3,219.68 Alpha Warranty Services will pay for your repair was authorized in accordance with the terms outlined in your contract. The total authorization amount reflects the **** pricing and published labor times as per the auto repair industrys ALLDATA labor guide. We aim to ensure that our customers receive fair and transparent coverage for their vehicle repairs. However, we regret any misunderstanding regarding the coverage of the full price of the turbo. It's important to note that while certain items and services may be covered under your service contract, there are limitations to coverage, particularly in cases where replacement parts are considered betterment. Unfortunately, the contract does not cover the full cost of parts that exceed the terms outlined in the contract. Regarding your experience with our customer service team, we apologize if you encountered any rudeness or difficulty when reaching out to us. We strive to provide courteous and helpful assistance to all our customers, and we take your feedback seriously. Rest assured, after reviewing the audio recordings of your interactions with our team, we will address any concerns regarding the conduct of our representatives to ensure a positive experience for all our customers. If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are committed to resolving this issue to your satisfaction and providing the support you need. We value your business and hope to restore your confidence in our services.