Business ProfileforMike Hale Acura

Wait until you read the excuses of the managers!! Hahah.Now that I own an Acura, I thought I would try and get oil changes done at Mike Hale Acura in ******. Bad idea!Facts: Upon completion of my oil change July 2024 (includes an overall check of your car) I had to decide if I was just going to pay for the one that day or a three pack of oil changes. It saved a little bit of money in the long run. I bought the three pack for $180. I really had hoped to get established at a dealership that knew how to work on Acura cars. I am proactive in my maintenance schedules and keep good records.I was told by the service rep that my transmission fluid needed to be changed and that my brake fluid was dirty. He priced those out for me and I told him not to do them because I wanted to check my records to see the last time I had done them. I had both of those things done in April less than 7000 miles ago and they were just fine. He also told me that my battery was testing weak. I went and had it checked afterwards and it is perfect. Upon leaving the dealership, and with the information they gave me, I learned that I had been lied to. I called and asked if I could change my pricing plan and get a credit back for $100 and not do the other two oil changes. They said theyre not set up to give refunds. They said they could do it, but it was difficult and they didnt wanna do it. Hahaha.Theres a lot of other stuff I could say but it doesnt add to the story so Im leaving it out.I would like the help of the BBB to get my $100 credit processed for the items I paid ahead of time and never plan to use.