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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Larry H Miller Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Larry H Miller Automotive include:

  • 238 complaint(s) filed against business

Factors that raised the rating for Larry H Miller Automotive include:

  • Length of time business has been operating
  • Response to 238 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

238 complaints closed with BBB in last 3 years | 74 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 43
Billing/Collection Issues 10
Delivery Issues 0
Guarantee/Warranty Issues 9
Problems with Product/Service 176
Total Closed Complaints 238

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Larry H Miller Automotive
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 7

Additional Information

BBB file opened: November 01, 1984 Business started: 01/01/1983 Business started locally: 01/01/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Enforcement
210 N 1950 W, Salt Lake City UT 84134
http://dmv.utah.gov/
Phone Number: (801) 297-2600

Business Management
Mr. Greg Miller, CEO Mr. Jim Brown, General Manager Mr. Troy Bullard, General Manager Mr. Dan Curtis, General Manager Mr. Dean Fitzpatrick, General Manager Mr. Jeff Green, Manager Mr. Dennis Haslam, President Ms. Andrea Lane, Company Contact Mr. Rob Manohar, General Manager Ms. Karen Miller, President Mr. Larry Miller, Owner Mr. Lawrence Miller, Secretary/Treasurer Curtis Sampson, Manager Ms. Sarah Starkey, Legal Counsel Mr. Jeff Wilkinson, General Manager
Contact Information
Customer Contact: Ms. Andrea Lane, Company Contact
Principal: Mr. Greg Miller, CEO
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Renting & Leasing Auto Services Insurance Companies

Alternate Business Names
Larry H. Miller Bountiful Chry/Jeep (BNT) Larry H. Miller Chevrolet (CHV) Larry H. Miller Chrysler/Jeep (LCJ) Larry H. Miller Dodge (DGE) Larry H. Miller Fleet Lease (LFL) Larry H. Miller Ford Linc/Merc (SFL) Larry H. Miller Honda (HON) Larry H. Miller Lexus (LEX) Larry H. Miller Toyota (MUR) LHM Chevrolet Provo (PCH) LHM Chrysler Jeep Dodge Provo (PCD) LHM Ford Lincoln Mercury Provo (PFL) LHM Lexus of Lindon (LLX) LHM Mercedes Benz of Lindon (MBL) LHM Riverdale Chrysler Jeep Dodge (RCD) LHM Super Ford (SFO)(FPW) LHM Trucks and Imports (UTI) LHM Used Car Supermarket (UCO) LHM Used Car Supermarket Murray (UCM) LHM Used Car Supermarket Orem (UCO) LHM Used Car Supermarket Riverdale (UCR) Prestige Financial (PFS) Stockton #12 Honda (JSH) Total Care Auto (TCA)
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.