Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,127 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to receive two separate orders one day apart:HOMZ 4 Pack Large Clear Plastic Storage Bins with Latching Lids, 31 Quart, Blue November 12 - ORDER # ***-8328823-8442628 TOTAL $47.80 Now expected November 18. Can't use will arrive too late.HOMZ 4 Pack Large Clear Plastic Storage Bins with Latching Lids, 31 Quart, Blue on November 13 - ORDER # ***-3325316-8597820 No way this will arrive on time. Order will arrive too late Please cancel and refund all money $95.49
Business Response
Date: 12/15/2024
Dear *******,

I am Praveen from Amazon.com, writing in response to a complaint filed on your behalf with the Better Business Bureau (BBB). I have provided the BBB with a copy of this message.

I sincerely apologize for the incorrect expectations set by the tracking information for your two orders. I can confirm that the orders were delivered on December 14 and 15, 2024. I hope you have received them by now.

While I understand your disappointment regarding the delay, please be assured that I have forwarded your feedback to our shipping department for future improvements.

If you have any further questions or concerns, please don't hesitate to contact us. We value your business and appreciate your patience in this matter.

Thank you for choosing Amazon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:12/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made an online purchase on Amazon. The item was delivered 11/18/2024. The driver ignored my request to leave package in the office and left it at the wrong door and it was stolen. I contacted Amazon to inform them and I then called Phoenix PD to file a report. Afterwards I sent the police report to Amazon. On 11/20 Amazon finally said they were going to refund my money later that day I received a message that they had closed my account. I have contacted customer service on 11/*********** and then again on 12/5 and 12/12. I have yet to receive my refund. I feel this should have been resolved by now I contacted Amazon letting them know my package had been stolen. I then filed a police report #************and provided the report to Amazon ae verification that I had not received my package Then when Amazon said they were refunding my money the suddenly closed my account. This is the most unethical of business practices. The driver left the package at the wrong door when he should have left it in the office as was instructed. I am not responsible for the theft and am owed my money since I never received the product. Amazon has not refunded my $803.63 for order #***************** for a GoTrek ebike that I never received. The issue began 11/18 today is 12/12 it has been long enough they should have resolved this issue by now. Instead all I gotten is the runaround.
Business Response
Date: 01/01/2025
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Additionally, we have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 1/1/2025.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 01/01/2025

Complaint: 22680215

I am rejecting this response because:
I don't have the item that I payed for. Yes the item was delivered on the 18th of November but was left unattended at the wrong door. Drivers proof of delivery picture shows the maintenance door. By the time i received the delivery message the package was gone. I immediately contacted amazon to inform them and was told to call back the next day at 5pm. In the attempt to recover my stolen package I question hotel staff if the diver had left the delivery with them as restricted, to witch they responded no. I Also reported the theft to Phoenix PD department hopes to recover my stolen package. I followed through and called amazon the following day and provided with police report number. On the 20th of November amazon emailed me stating that i will be receiving a full refund but needed to wait 7-10 Business days to receive it. Till those days i never seen a refund or a replaced item. The initial response from amazon was that i was going to receive my refund and now they're refusing to give me refund or replaced item. They're actions have clearly been deceptive and misleading and thats why i dont accept their decision.Especially since their diver was a fault at delivering it to the wrong door.
Sincerely,

******* ******
Initial Complaint
Date:12/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Nov 25, 2024 Order #***-9560655-7733019 I ordered shoes on Amazon and they sent me the wrong size. I returned them the next day and the system said Ill get a refund when they receive and inspect the item. It was received by them on December 3, and showed that refund was planned for December 11. Now it says December 21, so I contacted the customer service and they told me to upload a copy of passport or ID to proof my identity. When I tried to explain that they received the items back and its clearly shown in the system they started to hang up on me and eventually sent me an email saying if I dont upload my ID within 3 days Ill lose all my rights to get a refund! Its not cheap shoes that were sent to me with a wrong size and I now I either submit myself to possibly identify thief or lose my money. Im not sure this is even legal, but there is no way to even escalate it.
Business Response
Date: 12/13/2024
Hello Masha,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/13/2024
Hello,

Thank you for your help. But I got the same email from amazon this morning as before requesting my ID and the picture below is showing the refund wont be processed.
Initial Complaint
Date:12/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern: Amazon violated their 30 day return policy. The items were dropped off 2nd of November 2024 and finally received at the official Amazon return warehouse on the 8th of November 2024, Tracking number: 1ZC6W63190***66662 The 30 day return window has passed and I havent received a refund nor has one been initiated. I have gone out of my way to fill out an incident report just because Amazon is too lazy to investigate as to why this wasnt done by Amazon return center within 30 days as their policy states! The representatives who check the status confirm there is no status update and that the return warehouse hasnt bothered to update the status or confirmed that they received the items even though Amazon customer service confirmed via tracking number. I will be filing a formal complaint. The representatives of Amazon have provided misleading information, supervisors have hung up on me and for someone whose whole family spends 4-10k a month, ill be sure to stop all future shopping at Amazon from here on. *** could this total incompetence and unprofessionalism be due to the strike? Amazon is going to not only lose its workers, but it apparently doesnt care to lose its customers either. Product: SLOW SOUL Set of 2 Panels Embroidered Birds 80% Blackout Curtains for Living Room andremaimung, aromne Tup ar mr ** h ighw X 90L inch Length Quantity:5 Order number: order # ***-5320615-0529060.Return Tracking: 1ZC6W63190***66662
Business Response
Date: 01/07/2025
Hello,

We have granted the customers request for a refund of USD ****** on order 113-5320615-0529060 via chargeback dispute.

Customer raised a chargeback dispute on this order with their card issuer and the dispute is settled in customer's favor by their card issuer after Amazon accepted the dispute.
Customer's card issuer debited ********************** for the disputed amount of USD ****** to credit customer's account.
Kindly request customer to reach out to their card issuer for more information with regards to this refund.

Sincerely,
******
Amazon.com
Initial Complaint
Date:12/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a default credit card on my account and have not changed it since card issued 3 years ago. This weekend I ordered an item from Amazon app and instead of charging to the default card it attempted to charge a prepaid card with an insufficient balance (and the card does not allow partial payment towards an item HENCE I did not choose this card while ordering in lieu of the default card). When declined Amazon AGAIN did not charge my default card but instead charged another card on the account (used for grocery purchases only). When I contacted Amazon customer service re this error I was told that I had selected this as a backup payment method. While I was able to navigate to this backup payment screen it is in Settings and not in the Payment Method section which is not logical. Since I didn't know about it I had never selected backup payment methods. This was something else Amazon did without my input. But the bottom line is that all orders should be charged to the Default credit card because that is the point of having a Default credit card. When I pressed the issue I was hung up on. I called again and was disconnected when asking to speak to a supervisor. I called a third time and the call went to nowhere. The 4th time I requested the supervisor and was finally connected. This person filed a request to investigate why this happened. He claimed someone must have accessed my account and changed it. This is just absurd. Why would someone access my account, change it to this ********** prepaid and then change it back so when I looked after the error occurred the default card was back to my selected card. I said this was a system issue on their part and not someone messing with my account. He said they would investigate this also. However a day later I received an email stating that ***** had accessed my account and case closed. Nothing was done to address the real issue and I could not reply to this email to have the real issue addressed as promised.
Business Response
Date: 12/12/2024
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your order #***-2720364-9802668.

Upon reviewing, I see that initially our payments team tried to charge the default payment card. However, since the transaction amount was over the limit, they had to charge your back up payment method.

To ensure speedy delivery, we will automatically charge your backup payment methods if there is a problem with your selected payment. You can manage your backup payment methods in your Amazon account, or associates can also help you with that.

For more details about our back up payment method policy, please review the below link:
************************************************************************************

In this case, if you claim that the initially charged card wasn't selected by you, I can confirm you that none from Amazon has an option to select or change your payment card at the checkout while you place the order. I'm afraid that we do not have any details to share with you as who changed your payment method and how did it happened.

In case if you wish to get the refund on this order, please feel free to return the item before February 1, 2025.

For any further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 12/12/2024

Complaint: 22673172

I am rejecting this response because:
Again you have completely ignored the basis of my complaint. The card charged (the ** Debit prepaid card) was NEVER selected as my Default payment method and I did not select it for this transaction. I just ordered as usual and expected that the same card that I always used and that was used just that week automatically and that was and always has been the default card entered, would be used. Instead the ** was charged and denied and then again the Default card was mysteriously NOT used by Amazon. I do not believe that any person went into my account and changed the payment method. Therefore, your system made this error and that is what needs to be investigated.

The item purchased was a gift and therefore impractical and unreasonable for the gift recipient to return the item.

Also, the item was never marked as purchased by YOUR SYSTEM despite the fact that I ordered it from the Wish List of this person. Fortunately my sister noticed this and let me know so I could go back and mark the item as purchased elsewhere despite the fact that it was not.

Amazon seems completely unwilling to investigate any claim that they are not perfect and that there could be errors in their system. Amazon is also completely unwilling to escalate issues to parties that have more knowledge about the details of their systems. This I have experienced multiple times!

Sincerely,

**** *****
Initial Complaint
Date:12/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would appreciate being contacted or provided with information to speak with someone in corporate regarding the issues I have been facing. I have been a long-time Amazon customer, and recently, my packages have been left at unfamiliar doorsteps rather than my own. When I call to inquire about the status and report that my package was delivered to the wrong address, I feel as though I am being given the runaround, as if I am at fault for the situation. This is both frustrating and absurd. Each time I reach out to customer service, I receive vague explanations and apologies that I find unsatisfactory, especially as I am the one affected by not receiving my orders. I understand that the holiday season can be busy, but it is imperative that this issue is addressed. It is concerning that delivery drivers are leaving packages in random locations. I have ordered personalized items and essential goods that have not arrived, and when I report these missing items, I continue to encounter the same frustrating responses, which is unacceptable.
Business Response
Date: 12/22/2024
Hello Talmeaka *******,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the drivers not following the instructions for your deliveries.

In this case, please let us know atleast 3-5 order IDs where you have encountered these issues so that I can escalate it to our concerned team and get this issue addressed.

We appreciate your patience and look forward to seeing you again soon.
Customer Answer
Date: 12/23/2024

Complaint: 22672089

I am rejecting this response because: I have detailed several deliveries that I did not receive because they were sent to the wrong address. I have noticed that delivery personnel usually take photos of the packages left at the door, but they do not capture images of the door or the address itself. Since I live in an apartment complex where many doors look alike, it would be helpful if they could photograph the address and apartment number. This would allow me to attempt to retrieve my packages from the correct unit if they do not arrive. Unfortunately, I have been unsuccessful in recovering my packages. I had to wait 48 hours to see if they would arrive, even after informing the representative that the package was left at a different door, before a replacement or refund could be processed. This situation is unfair to me as a customer, especially when the delivery driver made an error.

111-9364810-9472217

111-8997990-7581031

112-4153654-1321020

112-2632531-7060217

111-9364810-9472217

Sincerely,

Talmeaka *******
Business Response
Date: 01/24/2025
Hello Talmeaka *******,

Thanks for writing back to **. I hope this email finds you well.

I've escalated the issue with our concerned team and they have responded as below:

"I'm sorry your package(s) didn't arrive as expected.

We have reviewed your order ID(s): *******************, 111-8997990-7581031, 112-4153654-112-2632531-7060217.

111-9364810-9472217, a replacement was issued for the Wonder Gro Bergamot with **** Butter Hair Grease Styling Conditioner, 12 fl oz - Moisturizes & Adds Shine, Prevents Breakage - Best Dry Hair Formula on December 5, 2024.

111-8997990-7581031, a refund was issued for Canon Pixma MG3620 Wireless All-In-One Color Inkjet Printer with Mobile and Tablet Printing, Black on December 11, 2024.

112-4153654-1321020, a refund was issued for Hanging Planters with Artificial Plants, 2pcs Diamond Shape Metal Hanging Vase with Artificial Shrubs Wheat Grass Greenery Indoor Plants Holder Wall Decor for Home ************************** (Gold) and AUEAR, Double/Dual Certificate Frame-Diploma Frame for Two 8.5x11 Inch with Mat and 14x20 Inch Without Mat ****** Mat, Vertical, Ornate Gold & Black) on January 20, 2025 to the original payment method. Please allow 5-7 business days for refund to process.

112-2632531-7060217, a refund was issue for ******** SUPER SIZE BIG BOL Candy Bubble Gum 48 count and Wild Harvest P-84127 Colored Wood Chews for Small Animals, Fruit Flavored, 5-Count on November 26, 2024.

To ensure packages are delivered to the correct door please update your delivery instructions for future deliveries:

1. Visit Your Account (***************************************************************).

2. Click "Add delivery instructions."

3. Provide details such as building description, a nearby landmark, or other navigation instructions in the text field.

4. Click "Save instructions."

We appreciate your patience and look forward to seeing you again soon.
Initial Complaint
Date:12/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in response to your request for further information regarding my account, Connect Distribution, to address concerns related to compliance with Amazon's Drop Shipping policy and Seller Code of Conduct. I would like to clarify my fulfillment methods and provide evidence to demonstrate my adherence to Amazon's policies.Explanation of Fulfillment Methods:I would like to emphasize that I have never engaged in drop shipping. All products sold through my Amazon account are directly purchased from my suppliers, who are reputable manufacturers and distributors. I maintain full control over the inventory and fulfillment process, ensuring that all orders are shipped promptly and accurately to customers.Compliance with Drop Shipping Policy:- Direct Inventory Purchase : All products listed for sale are physically stocked in my storage facility. I purchase inventory directly from suppliers, which is then stored until an order is received.- Order Fulfillment : Once an order is placed, it is processed through my established logistics network. This includes picking, packing, and shipping the item directly to the customer from my facility. I do not rely on third parties to ship products on my behalf.- Shipping Documentation : I have attached evidence of shipping documentation for recent orders, including tracking IDs, carrier details, and proof of shipment from my facility to the customer. These documents clearly show that I handle the fulfillment process directly, in compliance with Amazon's policies.Supporting Evidence To support my statements, I have attached the following documents:1. Purchase Orders 2. Shipping Receipts 3. Inventory Records Supplier Details OFFICE CRAVE ****************************************************************************************** ************** **************************** *******************************
Business Response
Date: 12/12/2024
Hello,

We have reviewed this sellers account and require more information to complete our review.We have requested the necessary information from the
seller via email on 12-December-2024.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/13/2024

Complaint: 22671590

I am rejecting this response because:
I have continuously tried to demonstrate to Amazon Seller that my supplier is Office Crave, by attaching all agreed upon documents and contracts. I have once again submitted these required documents via email.

Sincerely,

*** *********
Business Response
Date: 12/19/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 19th December 2024.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 12/20/2024

Complaint: 22671590

I am rejecting this response because:

I have continuously tried to demonstrate to Amazon Seller that my supplier is Office Crave, by attaching all agreed upon documents and contracts. I have once again submitted these required documents via email.

Sincerely,

*** *********
Business Response
Date: 12/22/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the
seller via email on 22-December-2024.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/26/2024

Complaint: 22671590

I am rejecting this response because:
I have continuously provided the requested information, and Amazon Seller continues to deny all documents. I have been trying to reactivate my account since March 2024.

Sincerely,

*** *********
Business Response
Date: 01/09/2025
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 9th January 2025.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 01/10/2025

Complaint: 22671590

I am rejecting this response because:
I have attached all required documentation that shows the manufacturer is responsible for pricing fluctuations.

Sincerely,

*** *********
Business Response
Date: 01/18/2025
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the
seller via email on 18-Jan-2025.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/21/2025

Complaint: 22671590

I am rejecting this response because:
I have attached all required documentation that shows the manufacturer is responsible for pricing fluctuations. This has been going on since FY2023.
Sincerely,

*** *********
Business Response
Date: 01/31/2025
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 31, 2025.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/09/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 30, 2024, I placed order #***-2354958-8071452 which consisted of two quantities of an item called 3M Bondo Wood Filler 30 oz. When I placed the order, I had secured the Black Friday discount at ~$15 per item (minus taxes). At the time I placed the order, I had only intended on ordering one quantity of 3M Bondo Wood Filler 30 oz and did not realize I had ordered ****** was not until a few days later when I was checking on the order status that I realized my error. I quickly proceeded to the cancel page, selected the 3m Bondo Wood Filler 30z from the list of cancellable items, and specified the number of items to be cancelled as 1. I received a cancellation confirmation on Dec 2, 2024. Fully expecting to still receive ONE order of 3m Bondo Wood Filler 30z, I made sure to check for the expected delivery date a few times between the dates of Dec 2-6, each time seeing the expected delivery date had changed to Dec 9, 2024 (it was originally Dec 6.) Though I was hoping to receive it sooner, I decided to wait. However, when I saw that it had not yet arrived on my doorsteps on Dec 9, I went into the app to check on the order only to be shocked that the order was no longer even showing on my orders page. I soon after called Amazons customer service and was told by the *** that cancellations are processed by order regardless of the cancellation quantity specified. He said the only way to receive the item now was to place a new order. I told him that it was absurd to allow customers to specify a cancellation quantity only to completely disregard it. Furthermore, he could not give me the discounted price that reflected my original purchase, meaning that I would now have to pay full price for the item. The ***, who was kind and apologized for this absurdity, is not who should be blamed. I feel Amazon needs to fix their ridiculous cancellation system so that it honors the exact request. I also would like them to honor the original discount.
Business Response
Date: 12/22/2024
Hello *********,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with your order. It is certainly not what we expect our customers to go through.

Upon reviewing, I see a gift card refund of $16.61 was issued to your Amazon account on December 15, 2024.

To access your gift card balance and usage history, visit Your Account: **********************/gp/css/gc/balance/

Thank you for your understanding.
Regards,

Srilaxmi
Amazon.com
*****************************
Initial Complaint
Date:12/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for the fifth or sixth time on the last two months I'm getting a welcome to a monthly membership that i didn't approved or requested, the fist time i spoke to costumer service i was told the automatic renew feature was taken care of , and later on like a month later when the subscription was renewed again i got an email saying that they didn't have access to my account to turn off that automatic renewal feature so i logged in to my account and turned off , I'm tired of them playing this game ,they don't care that i take care of my disable wife full time and i don't have time to be on the phone waiting for like an eternity to speak to a live representative ,they only do this hopping i don't look at my bank statements and get a bogus charge for something i don't want or authorized, is there a way to please making them accountable for doing this so maybe that way they stop doing this shady way of doing business? please i need help with this issue , if BBB doesn't do anything they will continue doing this BBBis the only one who can stop them from doing this form of conducting business and harassment since they don't listen to us the regular people like me
Business Response
Date: 12/12/2024
Hello ******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Upon reviewing, I see that Prime was cancelled on December 8, 2024 and $8.08 was refunded. However Prime was again re-subscribed using Prime Video services on December 10, 2024.

I've turned off auto renew for current cycle. All Prime benefits will end January 10, 2025 for you and anyone you shared the membership with

If you want to cancel prime subscription, I've also sent a self cancellation email to your registered email address or please write back if you want us to cancel your subscription for refund.

Please note whenever a customer sign up from ********************** either from account or order page or Prime video, by default auto renew will be set to "ON" until unless you request our support team to turn it off.

By turning it off, you will be able to use benefits till end date, post which subscription will end.

Thank you for your understanding.

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
False advertising by the company. They claim to offer student prime, yet when attempting to enroll it takes to an error page. Same goes with basic prime account when attempting to claim my wife into my household, error message. Reaching out to customer service yields no solution to these issues.
Business Response
Date: 12/12/2024
Hello ******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

Upon reviewing, I see that you have an active active Prime free trail from *******

Prime Free Trial
Google Daily Plan (Third Party)
Your Prime Free Trial membership renews on December 30, 2024

This Prime membership is owned by a third party partner; any changes to this membership (e.g., cancelling, updating payment method, ...) must be done by the third party partner.

Post that you may cancel prime by visiting ****** play and join Student prime from Amazon.

Amazon Prime is a membership program that offers unlimited free shipping benefits on millions of eligible items. Prime Student members receive six months of Amazon Prime shipping benefits at no cost and are eligible to get certain Amazon Prime membership benefits at a discounted rate (for up to four years). For more information about Amazon Student Prime, visit:

******************************************

To learn more, and to sign up, visit this page:

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Your Prime Student membership will automatically renew after six months at the discounted rate.

For current prices and applicable dates on Prime memberships, please visit our Help page here:

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Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

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