Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,044 total complaints in the last 3 years.
21,717 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was currently a new seller on Amazon and started the selling on USA market on february of 2024. I started to sell things on my own as merchant. I later decided to do just *** orders and shipped my products to warehouses. Right after shipping my products amazon decides to deactivate my account and accuse me of counterfeit when they had already authorized me to sell the product as you may already know before you can sell a products amazon verifies and approves you for that product to sell. Only after shipping the products I get accused of counterfeit items. I sent invoices to show authentication but kept getting refused. It's to the point now that I'm being charged fees because they have my product under reserved and that's not the worst part. The worst part is that I'm being charged random fees for disposal. Just last month for 1 item disposal costed me 150 and another at 140$, for one disposal! Today I get another bill 29$ for one disposal!I tried to contact amazon many times to close my account as I do not want to sell anymore on amazon and my request was ignored. Right now I am having issues with my credit card company because they are claiming amazon with weird amount of transactions and I've been blocked from making another payment I also got my email compromised as I cannot even access the seller central anymore. Right now it's been a Headache and amazon keeps doing what they do because for them they do not care to charge whatever price. I find this unfair and right now with finical burden. I cannot afford to keep paying ridiculous fees and I can't even if I tried since no account access. The entire process is a nightmare from the start.Right now I ask for amazon to dispose the product in question without fees as I do not have access to the account a nor can I afford it. And to close my ********** store name is mikestoreofstuff
Business Response
Date: 01/23/2025
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 24, 2025.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/23/2025

Complaint: 22788420

I am rejecting this response because:
I am asking for closure of my account I DO NOT want to sell on Amazon. CLOSE MY ACCOUNT! I am not asking for a review or a submission, I want my account closed permanently. My request was clearly ignored. I asked for closure of my seller account! Please send this to an actual person! As this is a computer message and not human message!
Sincerely,

************ *******
Business Response
Date: 01/29/2025
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 29, 2024.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/29/2025

Complaint: 22788420

I am rejecting this response because:
They just keep sending automatic messages at this point. They don't care.
I asked for account removal as I DO NOT want to sell anymore as it's my right to accept or decline. Forcing me to sell is just not right or human.
What a horrible experience, and it shouldn't be this difficult to close an account, as every platform allows you to do so.
Sincerely,

************ *******
Business Response
Date: 01/30/2025
Hello
Advice the seller I transfer the case to the proper team
Business Response
Date: 01/31/2025
Hello BBB,

I have reviewed the concern from the Selling Partner.

The account status is blocked, which means we cannot close the account. Additionally, the account is under Pending Valid Credit Card, which means access to the account is limited until a valid credit card is provided.

The Selling Partner has not provided a valid appeal for reinstatement. Selling Partner is enforced for suspected counterfeit which has been confirmed during review, making enforcement action valid. Selling Partner is not eligible for reinstatement at this time.

We do not create removals on behalf of the Selling Partner. The Selling Partner is responsible for creating the removal themselves. The inventory they sent is subject to all storage fees until it's removed by the Selling Partner or automatically removed/disposed per their settings. The fees associated with these actions are considered valid and will not be reimbursed.

I did review a case where Selling Partner asked for Support to remove their inventory for them. This is not a valid action. At the time, Selling Partner had full access to the account and ability to create the order needed to avoid disposal. The Selling Partner never updated their Stranded settings, and the default setting for Stranded Inventory actions is to disposed inventory after a set amount of days.

Regarding their FBA Shipment, not all products require prior approval. Being able to create and send inventory does not waive Amazon's ability to review inventory. Inventory can be reviewed prior to shipment, or after inventory is received. In this case, the Selling Partner was requested to provide valid invoices. In their contacts to the team, no invoices were provided as requested to show authenticity OR the invoices were not able to be confirmed/deemed invalid. Selling Partner only provided a plan of action in their recent contacts, which is a small part of the appeal process. Selling Partner MUST provide valid invoices in order for appeal to be considered. they have not made any attempt recently to provide a valid invoice, therefore their appeals will continue to be rejected and account will remain deactivated. Inventory is not approved to sell and fully within policy to be disposed per the Selling Partner account settings. All fees associated with this are valid and will not be reimbursed.

To summarize:
- The account cannot be closed. If Selling Partner wishes to permanently close their account, they must have the account reinstated, take all actions to remove inventory that may be left and pay any fees charged.
- The account is not eligible for reimbursement. All fees charged to the account are in accordance with our policy and Business Solutions Agreement.
- The Selling Partner has not provided a valid appeal for reinstatement, therefore no information is being submitted to the team that placed the enforcement on the account.
- The only valid actions available for Selling Partner to take are to reinstate the account and pay the balance. We cannot appeal for them, we cannot manually reinstate the account or remove the balance/requirement to provide a valid card from the account.
Customer Answer
Date: 02/01/2025

Complaint: 22788420

I am rejecting this response because:
I am writing to formally demand the immediate removal and disposal of my inventory stored in Amazons FBA centers. I have made multiple attempts to resolve this issue, but Amazon has failed to provide me with a solution, making it impossible for me to take any valid action. The following points outline the key violations and concerns on Amazons part:

1. Unjustified Reserve Status & Account Restrictions

My inventory has been placed in reserve mode for over six months without any updates or justification. Because of this, I have been unable to process a removal order or take any action to dispose of the products. Despite repeated attempts to contact Amazon for assistance, the responses I have received were unhelpful and did not resolve the issue. Amazon's failure to assist me has directly caused my financial losses due to ongoing storage fees.

Furthermore, my account remains blocked without the ability to update stranded inventory settings or request removal. This is a deliberate policy loophole that traps sellers into continued fee payments without providing them a way to exit the platform, which may constitute unfair business practices.

2. Amazon Approved My Product Before Shipment

Amazons response falsely claims that approval to sell does not prevent future enforcement actions. However, Amazons approval system works by requiring approval BEFORE listing a product for sale. At the time of shipment, my product was approved. If Amazon later changed its stance, it should have happened before my inventory was accepted at *** centers, not after shipment when it was too late for me to make adjustments.

Additionally, I was never provided any complaints from customers or brands about my inventory being counterfeit before my account was blocked. ********************** is accusing me without proof, and their request for an invoice was fulfilled, yet my appeal was rejected arbitrarily.

3. Forced Credit Card Requirement is Illegal & Unreasonable

Amazon is now demanding that I provide an active credit card, which I do not have access to, in order to proceed with my account. This policy effectively traps me in a financial obligation I cannot meet and forces me to continue paying storage fees against my will. Given that I have made it clear that I wish to completely exit the platform, requiring a credit card to do so is an unethical and unfair business practice.

4. Amazon Has Created a No-Win Situation for Sellers

Amazons policies contradict themselves:
I am blocked from selling my inventory, yet I am forced to pay fees for keeping it.
I am told to remove my inventory, but I am also blocked from requesting a removal due to "reserve" status.

My product was approved when I shipped it, yet it was later deemed unauthorized after it reached Amazons warehouse.

5. Final Request: Immediate Disposal of My Inventory

I have been given no viable options to remove my inventory myself, nor have I been provided any fair way to reinstate my account. ********************** has kept my inventory hostage while charging me continuous fees, which is both unethical and legally questionable.

I am now demanding Amazon remove and dispose of all my inventory immediately as I no longer wish to conduct business with Amazon in any capacity. Failure to act will leave me no choice but to escalate this matter legally, including:

Filing a formal complaint with the ************************ (***) for unfair business practices.

Reporting Amazons handling of my inventory to the Better Business Bureau (BBB) and other consumer protection agencies.

Amazons policies must be applied fairly, and in this case, I have been left without any reasonable course of action. I expect a prompt response confirming that my inventory will be removed and disposed of immediately.
Sincerely,

************ *******
**********************************
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase on their online Amazon store for a collar. Incorrect item was sent, they sent me a used dog leash that was dirty and gross. I contacted them immediately and they have not bothered to reply. Amazon will not give me a refund, they said I could return the item for a restocking fee and pay my net again to ship it back. This is unacceptable. They made the mistake I should be able to get all my money back without paying a cent. I will gladly return the disgusting item they sent me if they pay the shipping, for the box and tape to ship as well. They ripped me off to the tune of $17.71.
Business Response
Date: 01/29/2025
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#****.

Upon reviewing, we see a full refund has been issued on the order for $17.70 to your original payment mode, which is gift card in your account. You can view your balance and usage history in Your Account here:

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth
Initial Complaint
Date:12/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a new OnePlus Nord N30 smartphone I bought in November 2024, and the item was returned SEALED and still brand new due to me changing my mind, and I still have not received my refund! I found out the item is stuck in returns processing, and I was originally supposed to be refunded on 12-26-24, and I did not receive my refund. I checked the status, and the item is stuck in returns processing, and they have not refunded me yet, so I was told to contact them again on 12-29-24 for my refund to be processed, so I contacted them on 12-31-24, and they refuse to refund me and are holding my money/refund hostage. I need some help and my money returned to me for an item I legitimately returned, still sealed and never opened. Thank you.
Business Response
Date: 01/04/2025
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and apologies for the inconvenience you have experienced with refund on your order.

A refund of $245.23 is processed to your original payment method and it will reflect on your account in 3-5 business days.

Thank you for your cooperation.

Regards,
********* *****.
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Retro Nerd
Initial Complaint
Date:12/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing regarding a purchase I made with Amazon and require support from BBB due to Amazon customer care not being helpful. I spoke with a ***resentative on 12/27/24, concerned about delivery dates. It was agreed I should order the item and if unable to manually change the date, cancel the item and reorder for a different day. On 12/28/24 I canceled and reordered the item, which required me being home to sign for the item. When the item arrived on 12/29/24, ***P did not ring my buzzer leaving the package in my lobby without me signing for it. I received a text from *** confirming that item had been delivered, and was shocked the item was incorrect. I called Amazon, speaking with a *** who was not helpful. I was put through to Imarg a supervisor who was incredibly apathetic to my needs. I reiterated the issue with my order, and was told the item was my responsibility. I explained I did not sign for the item and was unable to carry the item by myself with an injury up my 6 floor walk-up as the package weighed *****lb. Imarg was dismissive and told me I need to submit photos of the package, and hold onto the package until further instructions from Amazon about returning the item. I received an email today (12/30/24) with a QR code to return the package. I paid for transportation to take me to a *** store to return the package. I then called Amazon and spoke with supervisor (*****). Again, I experienced an unsympathetic ear, with no regard for my experience or my emotional and physical distress - due to Amazons mistake. Somay was either unwilling or unable to answer my simple questions and kept referring to me being refunded within ***** days. I explained again that the item was needed on or before ***, which is why the delivery was time sensitive. ***** was not interested in my situation. I have not been refunded for the or offered any form of accommodation and will likely have to pay full price for the item that was low in stock and on sale this week.
Business Response
Date: 01/01/2025
Hello ****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and apologies for the inconvenience you have experienced with return of your order#***-1113781-2490625

Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.

If you don't hear from our ************** by 30-January-2025, please write back so we can find out what happened.

Thanks for choosing Amazon.

Regards,
********* *****.
Customer Answer
Date: 01/02/2025

Complaint: 22747560

I am rejecting this response because: I did not receive a call from leadership as requested. ********* ***** offered no resolution in their email, simply a dismissive and generic response to my issue, reiterating that my money will be tied-up for up to 30 days for a mistake Amazon made.
Additionally, there has been no apology or acknowledgment of the financial burden, stress or inconvenience Amazon caused because of Amazon's mistake. I would like to speak with a senior manager from customer service/corporate who is able to better serve me with complaint.

Sincerely,

***** ********
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to file a complaint because I have called Amazon on more than one occasion letting them know that my amazon account has been compromised. ****** ******* ***** and ****** A. Shorts have been using my identity to access my accounts. I only have one device with ********************** and that is a Firestick. I have changed my password on more than one occasion. I did have help from one Amazon agent that stayed on the phone with me while I changed my password and that seemed to help for a little while but not too long after, my account is compromised once again. I do not understand how these criminals are able to keep getting access to my account. I had to delete the app from my phone. Please help investigate this matter. It has been going on for almost four years. The fraud department needs to do their job. I am willing to answer any questions Amazon may have in order to catch these criminals. I would also like to have communication by mail not just email.
Business Response
Date: 01/06/2025
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 2025-01-06.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:12/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted customer service on 12/28 about a late order that I was supposed to receive on 12/28. I have had several issues with Amazon about receiving packages late or not even receiving them at all. I have been an Amazon Prime member since 2010 and this year has been the worst year I've experienced with customer service issues as well as shipping issues. I've been hung up on three times by customer service agents while I've tried to get a resolution to this problem.
Business Response
Date: 12/31/2024
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with delivery of your orders and unpleasant experience when you contacted our customer ******************** team. It is certainly not what we expect our customers to go through.

I want to assure that we take such cases seriously and ensure that appropriate actions are taken to prevent it from happening again.

I have reviewed the case and I can confirm that a feedback was forwarded to our logistics team to initiate an investigation into this delivery. These investigations are carried out internally and is worked upon by different teams.

For data protection and security reasons, we may not be able to shared the outcome of the investigation with you.

We are constantly working on bringing improvements to ensure we provide you with accurate service.

At this time, I see that the order was marked as delivered successfully on December 29, 2024.

In case if you still haven't received the order, please let us know so that we can look into it.

Thank you for your understanding. Have a great day ahead!
Regards,

Srilaxmi
Amazon.com
*****************************
Initial Complaint
Date:12/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/20/2024 ***** I WAS TOLD TO PURCHASE AN ITEM WITH MY CREDIT CARD THAT SHOULD OF BEEN EBT ELIGIBLE BECAUSE IT WAS SHIPPED AND SOLD BY AMAZON BUT IT WASNT ALLOWING ME TO. SO THE ***RESENTATIVE TOLD ME TO PURCHASE IT WITH MY CREDIT CARD AND THEY WOULD REFUND ME AFTER I RECIEVED IT. WHEN I RECIEVED IT I CONTACTED THEM FOR THE REFUND AND THEN THEY TELLL ME NO AFTER I WAS TOLD I WOULD BE BY THERE *** I TALKED TO ON THE 20TH OF DECEMBER. SO THEY DENIED THE REFUND AFTER CLEARLY TELLING ME I WOULD GET A REFUND SO THIS BUSINESS IS COMMITTING FRAUD ON ITS CUSTOMERS AND I HAVE SCREEN SHOTS OF THE CHATS WITH THEM
Business Response
Date: 12/31/2024
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

A careful review of your account reflects that the correct information has already been provided.

I'm sorry about the misunderstanding and incorrect information that you received. The previous correspondence doesnt correctly reflect our current procedures at this time.

I'm unable to offer additional insight on this matter.

Thank you for your understanding. Have a great day ahead!
Regards,

Srilaxmi
Amazon.com
*****************************
Initial Complaint
Date:12/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last week I placed an order on Amazon totalling ******. I put in a credit card , which was the wrong one. The next day, we noticed my husbands debit card was used, resulting in an overdraft account. Before the items were shipped, Amazon gives you an option on your order to change the payment method. I immediately did that, so the order says it was updated successfully with the card ending in 5282. My husbands debit card was never credited. I contacted Amazon and they assured me within 48 hours the money would be credited back to his account that was never authorozed to ********* they are telling me I have to return all the items and credit his card back. If I returned all the items, it would credit back the card that was suppose to be used but my husbands debit card was.
Business Response
Date: 12/31/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-2170240-7030621.

In order to prevent any delays in processing and shipping your order caused due to payment failure, an alternate card was charged to complete the transaction.

Since the order shows as delivered, you may return the items for refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth
Customer Answer
Date: 01/01/2025

Complaint: 22739705

I am rejecting this response because:

Sincerely,

****** ************
Initial Complaint
Date:12/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 26, 2024, I initiated a return for an item purchased from Amazon. During a live chat with Amazons customer service, I was explicitly told that I would receive a refund without needing to return the item. Based on that assurance, I gave the item away since I no longer wanted it.On December 27, 2024, I noticed I had not received any refund confirmation. When I contacted Amazon again, a different representative informed me that I must return the item to receive a refund, contradicting the original instructions. Amazon has refused to honor their initial promise or offer any compensation for the inconvenience. Now I have to ask the person I gave the item to for it back, which puts me in a difficult and awkward position.
Business Response
Date: 12/31/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-9794546-9276200.

Upon reviewing, we see a full refund has been issued on the order for $51.78 to your original payment mode on December 31, 2024. Since refund has been issued, we are unable to issue any further credits on the account or order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your patience and understanding in this regard.
Regards,
*********
Initial Complaint
Date:12/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked my prime account without notice. I can not use my account or my echo (******), I can not use my ****** (all of my purchases will be lost) etc. When I try to speak to customer service, they are asking for copies of bank statements. This is not OK. Also, they are not helpful at all. They want a copy of my ID, bank statements and my credit card, utility bills etc. This seems very inappropriate and they should not be allowed to do that without explanation to what is going on. I can not get into my account to cancel it or take out my payment information and they want more of my information. Can they give guarantees that this information will not be stolen?? Amazon is more of an issue then it is worth. I want access to my account so I can cancel everything and take out my credit card information. I want reimbursed for the echo that I purchased a year ago since I can't use it any longer. (Note I did purchase a new echo recently, but that was for a Christmas gift for my daughter, I don't want that one back). I just want the one I purchased for myself reimbursed since I can't use it any more.
Business Response
Date: 12/31/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to your account.

As per the update from accounts team, we see that the issue has been fixed and account has been re-instated.

We apologize for the time taken to fix the issue. Rest assured we are here in case, if there are any further issues.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth

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