Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

• 

  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

• 

  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

• 

  Microsoft

  3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my new ****** computer, on the opening screen of the Microsoft Edge browser there was an offer that said complete 5 searches in Bing search and receive an Amazon gift card through Microsoft Rewards. I completed a search every day for 2 weeks directly from that page and I noticed the tracker was not updating. I contacted Microsoft rewards customer support on 4/17 and they responded days later saying "Oh, we see here the tracker is at 3/5. Make sure you're logged in and send us screenshots if it doesn't work and we will help resolve this." I sent them screenshots of each day I made searches and the tracker didn't update and received no response; they always replied with the same automatic emails. I have opened 10 tickets about this issue and each response is the same automatic response signed with a different name and they close my ticket. Finally someone replied and said they "sent it to their research team to investigate". Finally on 5/7 the last update I got was "....We received an update from our research department and we are told that the offer doesnt show completed from the system. I hope that I was able to address your issue. If you need further assistance, please do not hesitate to let us know." And they closed my ticket. How can these people get away with advertising a gift card for completing an offer, when in reality there is no gift card, their tracker doesn't work, and they don't do anything but send copy and pasted replies to everybody? This is a scam and false advertising from Microsoft Rewards.

  Business Response

  Date: 05/13/2022

  Dear *********************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 1539039226.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 05/17/2022

    

  
  Complaint: 17176215
  
  I am rejecting this response because: I have not been contacted as promised.

  
  I received this email on 5/13/22
  Microsoft Azure <****************************************>
  
  
  To:
  You
  Fri 5/13/2022 3:54 PM
  
  ?
  
  Weve logged a support request and will contact you
  Weve been notified that youre experiencing an issue and have logged a support request on your behalf. Your service request number is 1539039226.
  One of our senior advocates will contact you within two business days.
  If your issue is urgent, contact support. 
  _____________
  I missed a call from Microsoft on Sunday (Not a business day but OK) 5/15 at 12:35PM and they left this voicemail: "Hello, this is ******* with Microsoft Customer Support working on regards to the rewards issue that you were having with the amazon gift card.  I'm going to go ahead and email you further details and attempt to call you again tomorrow. Have a wonderful day, buh bye." I called them back and the number just rings and rings and no one picks up and there is no voicemail. I checked my email and I have not received an email from them aside from the automatic email. So no they have not contacted me within two business days as promised, and no one answers their phone number: ************. What kind of business calls during church on Sunday and does not answer their phone?
  
  Sincerely,
  
  *********************
  
  
  

  Business Response

  Date: 05/23/2022

  Dear *********************,  
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau.  After reviewing your complaint and recent service request (SR **********) we see that one of our agents was trying to reach you via email on May 15th, 16th and 17th regarding your issue. 
  
  We will monitor your support case through resolution.  

  
  Sincerely,  

  
  Microsoft Corporation

  Customer Answer

  Date: 06/03/2022

  
  Complaint #******** 
  I just received an email saying my complaint has been closed. The previous email went into another folder. If it is not too late I would like to reply to where the business said "one of our agents was trying to reach you via email on May 15th, 16th and 17th". That is an outright lie because I have not received an email from them. I attached screenshots of my inbox. They have not contacted me at all aside from leaving one voicemail saying they were going to email me and they never answered the phone when I tried repeatedly to call them back. The only email I received is an automated email saying my case has been closed. Please ask them to send a record of these alleged emails they sent to me. Thank 

  Business Response

  Date: 06/10/2022

  Dear *********************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau. The emails regarding your issue were sent to the email address ******************. If the email is incorrect,please provide us with an email address where we can contact you directly, as soon as we receive your email, we will open another service request for you. If you wish to open a ticket on your own https://support.microsoft.com/en-us or call ************ to reach one of our agents to gain assistance.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 06/15/2022

   
  Complaint: 17176215
  
  I am rejecting this response because: 
  I did not receive any emails regarding this complaint at my email address of ****************** aside from this automatic email on 5/17:

  Hello,
  
  Thank you for using Microsoft products and services, we appreciate your business. This email is to confirm that your support case has been closed, the details of the service request case are as follows:
  Service Request #: 1539039226
  Closed Date: 5/17/2022 8:30:39 PM UTC

  _

  I don't know why my case would be closed without being resolved. The rep from Microsoft left me a voicemail saying he would email me and I never received an email from him at ****************** so PLEASE send me a copy of these emails that were supposedly sent to my email address. After that one voicemail, he did not pick up his phone after I repeatedly tried to reach him during business hours. The only email I have received is an automatic email closing my case. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/21/2022

  *********************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau. We sincerely apologize your ticket was closed without a solution, we will open another for you, with the contact email ******************* A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7005214648.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 06/26/2022

   
  Complaint: 17176215
  
  I am rejecting this response because:

  This is response I received from their "escalation team":

  Service Request 7005214648
  Hello,
  This is ****** again with Microsoft. After reviewing your previous escalations regarding this issue and the provided screenshots, the requirements for this promotion were not met, therefore we can not apply the reward to your account. 
  I understand this may not be the answer you were hoping for and for that I sincerely empathize with you. However, as nothing more can be done in this situation we will move forward with closing this Service Request
  Sincerely,
  ****** W
  Escalation Analyst
  Office Hours: Thursday-Monday 7:00 AM 4:00PM CST (UTC -6)
  Global Escalation Support

  ...

  So basically, I searched through the Edge browser and used the Bing search engine every day for 2 weeks (and the promotion says "Search with Bing on Microsoft Edge for 5 days to claim an Amazon gift card), and their tracker did not update and register my searches. I have screenshots proving that I searched through the Bing search engine and fulfilled the requirement for this promotion, and that their tracker on their website is not working. How bizarre that a problem with THEIR software means I do not receive this promotion. I doubt anyone ever fulfills this promotion and receives these alleged gift cards. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/01/2022

  Hi *****,

  Thank you for contacting Microsoft Corporation via the Better 
  

  Based on your most recent case that was stated as follows:

  Service Request 7005214648
  Hello,
  This is ****** again with Microsoft. After reviewing your previous escalations regarding this issue and the provided screenshots, the requirements for this promotion were not met, therefore we can not apply the reward to your account. 
  I understand this may not be the answer you were hoping for and for that I sincerely empathize with you. However, as nothing more can be done in this situation we will move forward with closing this Service Request
  Sincerely,
  ****** W
  Escalation Analyst
  Office Hours: Thursday-Monday 7:00 AM 4:00PM CST (UTC -6)
  Global Escalation Support

  We are sorry if this is not the response you were looking for.

  We stand for ******'s statement.

  Sincerely, 
  Microsoft Corporation 
  

  Customer Answer

  Date: 07/13/2022

   
  Complaint: 17176215
  
  I am rejecting this response because:

  Microsoft says the requirements were not met for this promotion, although I followed the steps and requirements for their promotion. The problem is with their tracking which is supposed to track your searches each day. Although I made a Bing search each day for 2 weeks (more than the 5 days their promotion requests) their tracker did not update. I showed them evidence of this, and now months later they are doubling down on not giving me the gift card. This leads me to believe they never intended to have a working tracker and that it was always meant to be impossible to meet the requirements of the promotion that was advertised when I purchased my new computer.
  Sincerely,
  
  *********************

  Business Response

  Date: 07/22/2022

  Dear *****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau. As mentioned before, after the investigation made by our agent ****** your account does not meet the requirements to apply the reward, we sincerely apologize for any inconvenience you have experienced so far. Microsoft now considers this case closed and will no longer be responding. 
  
  Sincerely,
  
  Microsoft Corporation