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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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Microsoft has 93 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 313 Customer Reviews

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    Review Details

    • Rachel J

      Date: 12/06/2025

      THEEE WORST SERVICE EVER I CANT W**T TO BE DONE WITH SCHOOL WE NEED ANOTHER BETTER CUSTOMER SERVING PRODUCT THAN **********************. THERE IS 0% CUSTOMER SERVICE OR SUPPORT NOTHING BUT CONSTANT LOOPS DIRECTING TO AN ONLINE PLATFORM TO SHARE YOUR PROBLEM IN A COMMUNITY OF USERS. EVEN WHEN I HAD FINANCIAL/BILL ISSUES THERE WAS 0% HELP PROVIDED FROM THEM I WAS HUNG UP ON BY ** AND DIRECTED TO THE COMMUNITY BOARED. AS I ASKED THE ** HELP SERVICE AM I SUPPOSED TO PROVIDE THE PUBLIC MY PRIVATE INFORMATION ALSO I NEED FINANCIAL HELP CONCERNING PURCHASING ON THIS ACCOUNT. THE ** PROVIDED ME A FALSE NUMBER AS IT S**D IT PROVIDE ME A LIVE AGENT. I EVENTIAL HAD A EPILEPTIC SEIZURE DUE TO THE FUSTRATION OF TRYING TO FIGURE THIS ALL OUT. THANKS MICROSOFT FOR SUCH HORRIBLE SERVICE THE WORST OF MY 34 YEARS OF LIFE. IVE BEEN PAYING FOR 365 FOR OVER 4 YEARS AND NO ASSISTANCE AT ALL

    • Jacob E

      Date: 12/06/2025

      Unable to log in to a very important email account. Contact support. I am told that, even though I have access to the recovery email listed on file as well as other data to prove its me, because I cannot verify through sms, I will not be allowed access to my account. The number linked is no longer my number. I made that clear. They did not care. I was quite literally and plainly told, unless I can magically have my phone number be different,( I can't, someone else has it already) I will never again be allowed access into my own 20year standing email account. Verifying identity through the other form of 2FA on the account means nothing to them.

    • Danny S

      Date: 11/22/2025

      I had gone into a looking for group feature that Xbox provides trying to find a fellow player of the video game fallout 76 who could help me find an item from in the game. I wrote a message on there saying I'd be happy to trade an item of similar in game value for said item. I also wrote I'd be happy trading the in game currency which is referred to as "caps" or bottle caps in the post. I have since had my Xbox profile account banned from using any form of communications with friends or other players. I wrote back asking what I did to warrant being "banned" with absolutely no resolution. I feel like I have done nothing wrong as the game has player player trade systems as part of the normal gameplay and players also have personal camps where we are allowed to sell items like the one I was asking for help finding using the in game currency system "caps". Just a very unpleasant experience that has inconvenienced me and doesn't seem like a very good business model.

    • Isaiah W

      Date: 11/18/2025

      They have terrible customer support, I mean literally the worst Ive experienced

    • Jaid T

      Date: 11/18/2025

      I pay for a service called game pass so i can play games monthly. If I pay the subscription I should have access to all games that are labeled under game pass. I was not able to play games under that lable and i paid them for it and still cant play them. I attempted to contact customer support but they do not reply to questions.I even got a email saying My questions are going to time out and they still haven't been answered. Its a scam they are offering me games if I pay them and I paid them and still cant play the game and they refuse to reply to me. Im not able to get my money refunded back so that's just stealing in my book so I didn't know where els to turn when the company I pay money to just ignores me and just doesn't care about my problem. They said the top professionals were going to answer my questions and it even shows them ONLINE so they know about my problem and just choose to ignore it and me completely. They are very unprofessional and I now see them as scammers.

    • Dianna M

      Date: 11/14/2025

      They locked me out so opened another account then they locked me out of that too.

    • Janet A

      Date: 11/13/2025

      This business charges you for services that you have not ordered. Then they have no way to reach them. All phone calls are AI and disconnect you once they have referred you to online solutions. Online does not show any ability to "cancel" whatever they are charging me for. I cannot remove my credit card as they state I don't have one on file with them. However there is a ***** service I used last year which requested a $5.00 refundable fee. Which is likely where they got this credit card number. I battled with this fee last year. And now I'm battling it again. I would LITERALLY have to leave this credit card and never have it again, as if I get a "replacement" card the credit card companies automatically extend the services to include "replaced credit cards" for the one on file (somewhere, on file, but no where I can find). This is a very common thread online. They are simply makng $107.74 over and over again without providing any services and forcing us to make the credit card company cancel this charge. If a company won't let you speak to ANYONE and cannot be transparent, then I would never use them. I will likely be back here in a year complaining again.

    • Bruce N

      Date: 11/12/2025

      Account "suspended". Reason given was vague and did provide exact reason, or actual law-rule-policy violated. Repeated atttmpts to obtain reason for "suspension" have not been responded to. NEED TO KNOW PRECISE DESCRIIPTION OF THE VIOLATION I AM ACCUSED OF.

    • Alex M

      Date: 11/08/2025

      Microsoft is barely a good company, they wrongly suspend and ban people for no reason. And on top of that they raised their prices like crazy.

    • Brandon A

      Date: 11/08/2025

      My overall experience with Microsoft has been poor very poor I can't even get anybody on the phone whatsoever I get AI people and I never get any real answers I don't always get the runaround I'm trying to replace a controller that's under warranty and it's about to be expired soon so I ain't going to be able to do it after a while but I can't get a hold of anybody and I even call the phone number and I can't get a hold of anybody on there like what's the deal you guys just not trying to help anybody like you have no humans working at Microsoft anymore I'm getting like up to my eyeballs with the c*** dude someone needs to get hold of me ASAP I'm getting sick of this

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