Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromEmanuela R

  Date: 07/24/2023

  1 star
  I wish we had checked this site before purchasing a ******** phone. My husband who is self employed is losing money daily due to the fact that ******** refuses to unlock his phone so he can switch to consumer cellular to save money. First they said it could be unlocked in a day then they said 3 days well its been a week now and they still havent unlocked the phone. Now they say its a manufacturing problem and could possibly take 2-3 weeks to resolve. My husband uses his phone for business n every day his clients cant reach him is money lost. He is now forced to buy another phone to contact his clients. We would advise everyone to not do business with ******** since according to this site is not the first time they have done this. We are also going to complain to the ************************ to see if they can get ** help with this matter or at the very least bring awareness to this issue.

• Review fromOrlando D

  Date: 07/17/2023

  1 star
  It is with deep concern and frustration that I write to you to file a formal complaint against Sprint ************* During my relationship with this company, I have experienced a series of serious problems that have resulted in significant financial loss, property damage, trauma and psychological stress. I consider that they have incurred in deceptive practices, irresponsibility and a total inability to attend to and solve the problems created by themselves. I detail the problems and associated circumstances below: 1. Device Lock: After purchasing a mobile device from ********************** ************* this company refuses to unlock it even though I am no longer their customer. This action is unfair and detrimental, as it restricts my ability to use the equipment I have legitimately purchased and to exercise my right to choose a new telephone service carrier. 2. ********************** During my relationship with Sprint ************* I have experienced extremely poor customer service. They have shown a lack of responsibility by failing to properly resolve issues raised, ignoring my support requests, and providing contradictory and unclear responses. 3. Financial loss and property damage: As a result of the equipment being blocked and Sprint ************** lack of response and resolution, I have incurred additional expenses by purchasing new equipment and paying for duplicate phone services . These unnecessary expenses have caused significant economic losses and damage to my assets. 4. Psychological Stress and Trauma: Sprint ************** negligence and inability to resolve self-created problems have negatively impacted my emotional and mental well-being. I have experienced psychological trauma and stress due to the frustration and feeling of helplessness caused by this situation.

• Review fromRoseann P

  Date: 07/17/2023

  1 star
  Terrible terrible customer service at ******************** - not helpfull and hard to communicate with.

• Review fromCarina K

  Date: 07/17/2023

  1 star
  4 months and still waiting for a rebate they promised to pay off phones if I switched from ******* in the middle of a contract. So far I have contacted them over a dozen times and they keep saying its on the way

• Review fromJay M

  Date: 07/16/2023

  1 star
  God. If I could give them zero I would. I cannot stress this enough. Do not touch *************************** with a ten foot pole. I cant tell you how many times Ive ended ** in tears from frustration trying to deal with customer service.We recently upgraded our phones and added watches (truth be told we should have known better by then than to get locked in any longer with them) there were multiple promotions related to these upgrades that should have resulted in a bill of about $210 ever since this the bill had been all over the place but usually around $260. Every few weeks Id call them in order to get this fixed. Theyd say they see where the promotions are supposed to be and that theyd manually apply them and have it fixed for the next cycle.After another high bill I message them again and refuse to end the chat until this promotion debacle is fixed. They say its fixed (well see) and I inquire about a credit for the last few billing cycles that have been wrong. They then tell me I will receive that credit once the devices are paid off (22 months from now) I pointed out that thats absurd because its their mistake and they need to credit the difference of their repeated errors. They say they cant give that credit and the promotions so Ill have to wait.Not for the first time I just said thanks for fixing the bill and ended the chat because I was losing my temper and I knew that agent wasnt personally at fault and didnt deserve my ire.Run dont walk in the opposite direction of this company.

• Review fromShanay R

  Date: 07/14/2023

  1 star
  I was with Sprint for 20 plus years and I have never had my phone cut off. Sprint was very understanding when it came to hardships, Holidays ect but, ******** is one of the most insensitive companies have ever came across. I talked to 4 customers service reps 2 managers and one supervisor and none of them would help me with anything, one went as far as to say hard times happen you still have to pay your bill as if I was telling them I didn't want to pay the bill. I think is crazy that you don't have corporate number to contact anyone just the same people you keep getting transfer to. This is the worst phone company ever I told them I had death in my family I needed another week they told me no and cut my phone off for week. I cant wait until my phone is paid for i will be leaving this company

• Review fromShawnte J

  Date: 07/13/2023

  1 star
  They wouldnt give me a phone and I have an active service with them. Never had such problems with a company.They told me my phone will be here, it wasnt. Then they said the order wasnt completed. And kept giving me the run around. Im still without a phone. Now I have to find another carrier. Been with this company for over 10 years.

• Review fromKristin M

  Date: 07/13/2023

  1 star
  Sprint is a poor company!!! We had a plan with them for two years. We moved to ******** because Sprints service was so poor. When we did we mailed back our cell phones to them. We had the tracking number that showed them delivering. Yet they still charged us $1900 which I refused to pay.

• Review fromRaychel C

  Date: 07/13/2023

  5 stars
  I have a few things to say about sprint customer care the 1 great experience I had was tonight with the most patience understanding customer service rep they have his name is ******. Not only did he fix my problem that I had been working on and had called about for the past 2 weeks and 14 other so called associates. He was very kind and patient he worked me through the issue and fixed it all the other people were rude very short and hung up on me bit nope not ALDRIN HE WAS THE OPPOSITE .All I can say is give this man a raise and promotion he fully deserves it I give him a five star rating and so should everyone else who speaks to him.Again ****** keep that smile and positive outgoing attitude your what makes the customer service enjoyable I know I would choose to speak to you over anyone.. THANK YOU ****** FOR MY GREAT EXPERIENCE WITH SPRINT CUSTOMER CARE ?????

• Review fromFrank R

  Date: 07/12/2023

  1 star
  Applied to the service, the processing time was prudent, and got the phone. The service is deficient, drops call, neither can hear people nor people can hear me during a call, the phone neither gets nor send text messages, the data is objectively drained to make you buy more, the calls do not connect sometimes, the phone freezes or acts crazy, etc. This is not a good service, when calling for technical support or assistance, the foreign agents drop the calls, give the run around for 25 mts, the agents play the game of "system update", phone "update", the foreign agents over the phone done understand when explaining the phone issues, they are quickly to say it is a free service, wrong it is paid by taxpayers, they ran my debit card 4 times, got my info but never process the payment, not send a replacement phone. They have replaced the phone 3-4 time already, and it is the same, bad. The refurbished, badly functioning phones freeze or go crazy when pressing a bottom, people call, it does not ring, ETC... save yourself a headache, look for a better cell phone service, a client from January to June so far, tired of this horrible phone service.