Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Any Hour Services come out for a service call on 6/17/2025. The service call was paid for and had a sales staff come out on 6/19/2025 and gave us a bid for repair work. My husband, *** ******* wrote a check for 14453.00 and an install was scheduled for 6/21/2025. On Friday 6/20/2025, in the evening, *** called and cancelled the 6/21/2025 install as we were seeking a second opinion. It was verified the install was cancelled for 6/21. On 6/23/2025, *** called Any Hour and left a VM confirming that the install was being cancelled. No one from Any Hour came out on 6/21, nor did they reach out to reschedule. On 6/23, *** spoke with a staff, (Glenna) who verified the install was not happening and that the check would not be cashed. On 6/23/2025, Any Hour Services cashed the checked and the $14453.00 was withdrawn from our account.
  No service, repair or work completed on our HVAC system. We called again on 6/25/2025 when we were alerted of our overdraft protection due to the check being cashed. We have called Any Hour on 6/25, 6/27, 6/28, and now on 6/30 with no response.
  As I am writing this, Any Hour (****) called *** and stated the check was cashed as a "down payment" on work to be done and it would take 5-7 days for the money to be refunded. Any Hour has had our funds for 1 week with no response and now reports it will take up to another week for funds to be refunded.

  

  Business Response

  Date: 07/01/2025

  We sincerely apologize for the delay in processing your refund and for any inconvenience this may have caused. Our goal is always to resolve issues promptly and ensure our customers feel fully supported.
  We can confirm that a full refund was issued on June 27th. If you have not yet received it or if there are any additional concerns, please don’t hesitate to reach out to us directly.
  Thank you for bringing this matter to our attention and giving us the opportunity to make it right.

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: 23539463
  
  
  
  I am rejecting this response because: when I read the response dated 7/2, I did not respond and wanted to wait to see about funds. At the time, the funds were not in our account. I just checked and the funds are there, but the process has been very frustrating. The funds should not have left our account. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 07/07/2025

  We’re once again sorry to hear about your experience and understand your frustration regarding the timing of the refund. The funds have been fully refunded back to your account.
  We take these matters seriously and have already reviewed our internal processes to help prevent similar issues in the future. Your satisfaction is important to us, If you have any further questions or concerns, we’d be happy to discuss them directly.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a $500 deposit to hold a price for an HVAC- I decided to go with another company and I’ve called and texted several times but to no avail. They do not return my calls or texts.

  

  Business Response

  Date: 06/10/2025

  We are refunding the deposit as the customer is requesting - I left a voicemail message today with details of that process so that they know what to expect

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done business with Any Hour Services in the past and despite my continually petitions for them to stop, they continue to reach out to me via text on a regular basis with requests to schedule services. I have told them I am not interested, asked them to stop, and then threatened submitting a complaint to the BBB if they did not cease reaching out to me. None of these actions are stopping them. I request that this company no longer contact me, in any way whether it is mail, email, SMS, or phone calls.

  

  Business Response

  Date: 05/19/2025

  According to our records the last time we text this customer was 10/31/23 He has been marked do not service and do not contact in our system. If he is still getting text messages, it is not Any Hour service. I would suggest blocking the number

  Customer Answer

  Date: 05/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even though YOU are still contacting me, I will block your number. If I get another message in any form from another number attached to your business, I will open another complaint and you will be responsible for stopping it. I will not play the game of trying to block all your numbers.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received repair services on 10/29/24 for a warranty issue on my home furnace, and was billed in the amount of $297. On 11/02/24, my furnace stopped working again. When I called to have it fixed, I was told that I would be billed for another call-out for service. I put a stop-payment on the payment check because the furnace wasn't fixed. After calling weekly, I was able to get an employee to agree to drop the bill and have a new technician fix the furnace with a new service call-out. I have had the furnace fixed, and I have paid for that service call-out. I am being harassed by Any Hour services via email and phone calls for non-payment of the initial bill that I understood was no longer being charged. I do not acknowledge this debt as services were not completed correctly.

  

  Business Response

  Date: 03/18/2025

  We credited the customer the 297.00 plus other discounts on the invoice for 1/15/25 and the original invoice for 10/29/24  that we did credit them for was never paid.. We can provide both invoices if needed. 

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They not honoring the warrenty on my solar panels.

  

  Business Response

  Date: 02/26/2025

  We are able to monitor the solar panels remotely and evry panel is producing power. I talked to customer and he he was good with the answer. We did discuss  a way to contact me in the future to address any concerns.

• Initial Complaint

  Date:02/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid 2023 I bought two furnaces from Any Hour, and they are under warrant. Today one of them will not start, though it was working until now (in the winter). I tried calling them and was told there was a "block" on my account so the person on the phone could not directly book an appointment, but put me through to their customer service department, but they did not answer. I left a message with my name and phone number, and did not get a callback. Next day, same thing. Now five days later, same thing. They will not explain the "block", but did confirm it is on my name and not just an address.
  
  This s probably a good way for them to avoid warranty work, but it is terrible business. I want the broken furnace fixed, but I cannot reach a human who can do anything on the phone, or on the website, so I'm about to find a physical address, but that does not seem reasonable for a business that literally has "Any Hour" in the name, which seems to imply they are available remotely all of the time.

  

  Business Response

  Date: 02/18/2025

  We have a tech scheduled for a warranty 2/19/25 

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:
  
  
  
  Today, a week after my first attempt to call about a broken and under-warranty furnace in the middle of winter, a technician came out to look at it. He told me that the pressure switch needed a "quarter turn" adjustment, since tapping on the switch from outside the furnace, caused the furnace to turn off, to account for our altitude. He also found the filter was pretty dirty, but it was also several inches too short for the space so it probably was not blocking the air despite being dirty. The current filter was installed by Any Hour as part of their warranty which included regular maintenance, so finding one too small (especially when the correct size was written on the furnace) is not encouraging.

  The reason for the "block" was apparently because, during the last warranty-covered checkup for a couple identical furnaces in two of the units, I was not billed for one (correct, because of the warranty that lasts until 2035) but I was billed for the second one. I was not told this, and supposedly the "finance" department tried to contact me, though I have no missed call or e-mails from them, so that seems like nonsense. Despite having earned some money from a couple newly-installed furnaces, they felt that the incorrect $29 charge for the checkup was reason enough to block the account, and then to not call me back for almost a week until right after I submitted this report with the Better Business Bureau.

  Ultimately I am satisfied that the system is working, the filter replaced with one that is a proper size, and the pressure switch adjusted, but this would have been a terrible experience had anybody been living in the unit at the time the furnace stopped working, and I'm seriously reconsidering further involvement with "Any Hour".
  
  
  
  Sincerely,
  
  
  
  ***** ************

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a ** unit and furnace installed around August of 2018 and ** unit and furnace always stopped working correctly. Had it serviced many times and now the ** unit does not work completely. Spent thousands of dollars and ** unit only lasted 6 years.

  

  Business Response

  Date: 01/20/2025

  The **** system was installed 6/24/20 and has a 10 year parts and a one year labor warranty. The last time we where at the customers home was 1/5/24 and the system was working fine at that time according to our tech. We would be happy to send a warranty tech out and if anything needs to be repaired the parts will still be under warranty and we will give them an estimate for the labor. 

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked them to come service our furnace. We used the 29.99 furnace service because it was a good deal. The techs first words were wow that's an old system. (It's from 1999 or so). He then rips apart the unit and immediately goes to the ceramic baffle plate with a camera and says the furnace is not safe to operate because it has a crack on the manufacturered indents. When asked if it's leaking o2 he didn't even sniff it yet. He sniffed it and said there's no 02. Had a second opinion company come and say it's fine nothing to worry about. He also didn't clean or do anything to any of the other parts. He also ripped off the competitor companies sticker that was on the front of my furnace. Now it just looks like crap. They must have put it back together incorrectly now the blower fan sounds out of balance. It was never this loud until they touched it. The service was supposed to take it apart inspect and clean it. Not only was it not cleaned but it sounds like it was put together incorrectly. It appeared to me the company uses the ploy of a cheap furnace service to come in, tell you your furnace is dated and wants to replace with a whole new system. I don’t see the 30 dollar service being worth the time unless they do replace a furnace. Most other companies I called charged 70-100 for the service. The reason I’m writing this is so others don’t get scammed in the future to buy a whole new furnace for no reason.

  

  Business Response

  Date: 09/04/2024

  We sent our tech out to this customers house and he did find cracks in the heat exchanger I will include some pictures that are date and gps stamped from this job showing the cracks unfortunately a lot of our competitors do not understand or think this is a problem and tell our customers "it is nothing to worry about"  We never did get a follow up call from the customer to address the problem and would and will be more than happy to send a tech out on warranty to make sure everything is assembled correctly.  

  Customer Answer

  Date: 09/04/2024

   
  
  Complaint: 22213316
  
  
  
  I am rejecting this response because: they did not address the issue about removing the competitor sticker off the front of the furnace. They will not be allowed to touch any of my property again.  They said “because of thier license “ they deemed it a bad furnace. Other companies tell me otherwise and tell me this is a normal “scheme” for any hour. This is u acceptable to me and  I will not be using thier services ever again. 
  
  
  
  Sincerely,
  
  
  
  Chris Okopny

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A recent discovery in my basement revealed a large amount of dust blowing inside the basement as the dryer hose detached because of improper attachment to outside vent. Have done years of business with this business. I reported it and they did not respond. The female said she would report it and they would followup.

  

  Business Response

  Date: 08/22/2024

  We received a call from this customer on 8/5/24 and we returned calls and left messages on 8/5, 8/6 and 8/7 - none of our calls were returned - we researched every job clear back to the oldest job in our records in December of 2022, including all tech notes, and did not find any mention of hooking up a drier vent to an existing pipe or any jobs or requests from the customer to install a new drier vent - we just don't have any record of doing the kind of work that is described in this complaint for this customer - 

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/24, we reached out to Any Hour because our sewer had flooded. They sent a technician with a camera who determined that the problem was due to old pipes. We spoke with Guillermo, who offered a cast iron refinish. The following day, my husband attempted to contact Guillermo to cancel the service, as we realized it was too expensive, especially since I had recently lost my job. Guillermo did not respond, so we contacted customer service instead. Guillermo then returned our call, and we explained that we wanted to cancel the service because we could not afford the initial charge or the ongoing costs of completing the job.
  
  Despite our efforts to cancel, the company has refused to allow it. Guillermo assured us he would seek approval for a cancellation, but after contacting customer service twice and following up with Guillermo via text, he now claims that the charges are non-refundable due to a note at the bottom of the estimate, which was signed under duress. Initially, Guillermo had promised to reduce the charge to $1,000, but my husband, under significant stress, signed the estimate without realizing that the total amount charged was actually $1,600.
  
  We do not want this service, yet they are charging us and want to keep our money for a service they have neither performed nor that we want them to perform. We are willing to pay a small inconvenience fee, but the total amount of $1,600 is exorbitant. We have negotiated with several companies and have never encountered one that refuses to issue a refund from an estimate, not an actual contract.
  
  Additionally, we feel discriminated against due to our age and my limited English. I did not fully understand all the terms used. We disputed the charges with our credit card company on 7/6/24 (), but Any Hour provided them with a copy of the signed estimate. This situation feels deeply unfair and unjust. We will continue to fight for a refund and believe that our case deserves reconsideration.

  

  Business Response

  Date: 09/06/2024

  The tech Any Hour Services sent out explained the,  job preparations non-refundable services to the customer and they signed the estimate approving the work and the invoice as well. Both had the non-refundable amount. I will include bot documents.

  Customer Answer

  Date: 09/09/2024

   
  
  Complaint: 22165036
  
  
  
  I am rejecting this response because: 
  As stated in my original complaint, the charge is unconstitutional. I expect a prompt resolution to this issue. If a satisfactory solution is not provided, I will escalate the matter to the next level.
  
  
  
  Sincerely,
  
  
  
  Nati Heaps