Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Any Hour Services come out for a service call on 6/17/2025. The service call was paid for and had a sales staff come out on 6/19/2025 and gave us a bid for repair work. My husband, *** ******* wrote a check for 14453.00 and an install was scheduled for 6/21/2025. On Friday 6/20/2025, in the evening, *** called and cancelled the 6/21/2025 install as we were seeking a second opinion. It was verified the install was cancelled for 6/21. On 6/23/2025, *** called Any Hour and left a VM confirming that the install was being cancelled. No one from Any Hour came out on 6/21, nor did they reach out to reschedule. On 6/23, *** spoke with a staff, (Glenna) who verified the install was not happening and that the check would not be cashed. On 6/23/2025, Any Hour Services cashed the checked and the $14453.00 was withdrawn from our account.
  No service, repair or work completed on our HVAC system. We called again on 6/25/2025 when we were alerted of our overdraft protection due to the check being cashed. We have called Any Hour on 6/25, 6/27, 6/28, and now on 6/30 with no response.
  As I am writing this, Any Hour (****) called *** and stated the check was cashed as a "down payment" on work to be done and it would take 5-7 days for the money to be refunded. Any Hour has had our funds for 1 week with no response and now reports it will take up to another week for funds to be refunded.

  

  Business Response

  Date: 07/01/2025

  We sincerely apologize for the delay in processing your refund and for any inconvenience this may have caused. Our goal is always to resolve issues promptly and ensure our customers feel fully supported.
  We can confirm that a full refund was issued on June 27th. If you have not yet received it or if there are any additional concerns, please don’t hesitate to reach out to us directly.
  Thank you for bringing this matter to our attention and giving us the opportunity to make it right.

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: 23539463
  
  
  
  I am rejecting this response because: when I read the response dated 7/2, I did not respond and wanted to wait to see about funds. At the time, the funds were not in our account. I just checked and the funds are there, but the process has been very frustrating. The funds should not have left our account. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 07/07/2025

  We’re once again sorry to hear about your experience and understand your frustration regarding the timing of the refund. The funds have been fully refunded back to your account.
  We take these matters seriously and have already reviewed our internal processes to help prevent similar issues in the future. Your satisfaction is important to us, If you have any further questions or concerns, we’d be happy to discuss them directly.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a $500 deposit to hold a price for an HVAC- I decided to go with another company and I’ve called and texted several times but to no avail. They do not return my calls or texts.

  

  Business Response

  Date: 06/10/2025

  We are refunding the deposit as the customer is requesting - I left a voicemail message today with details of that process so that they know what to expect

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They not honoring the warrenty on my solar panels.

  

  Business Response

  Date: 02/26/2025

  We are able to monitor the solar panels remotely and evry panel is producing power. I talked to customer and he he was good with the answer. We did discuss  a way to contact me in the future to address any concerns.

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a ** unit and furnace installed around August of 2018 and ** unit and furnace always stopped working correctly. Had it serviced many times and now the ** unit does not work completely. Spent thousands of dollars and ** unit only lasted 6 years.

  

  Business Response

  Date: 01/20/2025

  The **** system was installed 6/24/20 and has a 10 year parts and a one year labor warranty. The last time we where at the customers home was 1/5/24 and the system was working fine at that time according to our tech. We would be happy to send a warranty tech out and if anything needs to be repaired the parts will still be under warranty and we will give them an estimate for the labor. 

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new AC unit LESS than 2 weeks ago, and that next Friday our AC stopped. The guy who came out to warranty the work, spent the entire time COMPLAINING about their installers. APPARENTLY they dont know how to install their systems they sell to you. We were sold by ********************* (sales manager) we were told its not cheap to go through a company that cares. Well I dont feel cared about because our AC failed again, THE NEXT DAY after warranty work. But this fell on a Sunday, to which ANY HOUR is closed and do not even offer an emergency/on-call service. We have 2 small children in our home, that is NOT ok. So we called in at 6AM, to get a girl named ******** (supposedly the team lead) and we explained how frustrated we are and displeased with the outcome of their installers. This obviously upsets us that we spent $7,000 on something that we cant even use, so we asked her to send out their emergency technicians before it got to 100 degrees this afternoon. To which she said We have to charge $199 to have an emergency technician come out so either we have to pay this company MORE money for THEIR mistake or we have to wait until noon. When I told her that we need them to waive their fee, SHE TOLD ME SHE DOESNT HAVE A MANAGER TO REPORT THIS TO!!!!! What kind of company is this?! Letting their employees work without SUPERVISION?! Then because her feelings were hurt because I told her that this is poor customer service SHE THREATENS TO HANG UP! Because Im being rude? Yeah Im sure me being upset that I spent THOUSANDS of dollars on something that doesnt work less than 2 weeks after purchase, would make her upset too. This company EMBODIES poor service from start to end and beyond. Dont promise your customers this great experience, and completely fail when it comes to deliver. We are stuck with this company for the next 12 years because we cant have anyone else touch the unit without voiding a warranty on it. If I could leave 0 stars I would! Do better.

  

  Business Response

  Date: 08/04/2023

  We have worked with this customer and have this problem resolved.

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Any Hour to install an ac unit in our home about a year ago. Its been nothing but problematic since. The system will just stop cooling as soon as the temperature outside hits the 80s. It started last summer and they came out about 4 times to repair it. We went almost 3 days at the hottest part of the summer without any ac which was bad enough. The tech they sent out was super nice and worked hard to get it running again which he did. We thought that would be the end of it. But sure enough, once the summer of 2023 started the unit began to have issues again. Theyve sent someone out about 3 times and each time they say its running how it should. We show them video and describe what happens. Then they say they need to see it happening in the moment and requested that we call them when it happens and theyll prioritize getting out here to see it and fix it. Weve done that about three times now and each time they state that theres no way for them to get out here for another FOUR DAYS. We have tried to be patient. We have tried to solve this with them but at this point something more HAS to be done! We just want our ac to function how it should or for them to just keep their word about showing up. They even no showed once so far and when we called and asked what happened, they said we called and cancelled. Nope. No we did not. We just want it fixed or replaced and if neither happens soon then we want a full refund for the system so we can take our business somewhere more reliable.

  

  Business Response

  Date: 08/04/2023

  We have identified the problem and are working with the customer to get this resolved. 

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that that resolution is in progress. Thank you 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a perfectly working furnace keeping us warm in the middle of WINTER 2023. Technician stopped by for a scheduled tune up on Saturday afternoon 2/25/23. Technician left late afternoon, thinking all was fine. At bedtime 9 PM, when turning on furnace to keep us warm - it did not work - temp got down to 54 degrees in our home over night. Sunday AM 2/26/23 early 6 am call to ANY HOUR to get this fixed. ANY HOUR should be open ANY HOUR. Their phone message informed us ANY HOUR was closed for 24+ hours on Sundays (this would mean we would be cold for another 24 hours and freeze during another night). They would open Monday morning.
  
  Resolution would be for ANY HOUR to have a repair person at my home at 5PM Monday 2/27 as soon as I'm home from work to fix things so I don't freeze a 3rd night - and then either start Emergency Service on Sundays or change their name from ANY HOUR to something that allows people to know that they are not readily available.

  

  Business Response

  Date: 03/07/2023

  Anyhour Services did get to this customers house and fix the problem with his furnace ASAPTell us why here...

  Customer Answer

  Date: 03/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was left stranded from Friday evening until Monday at 8:20 AM unable to talk to a live person or have a live person come to my home to fix a serious issue - no heat in the middle of Winter. Sleeping both Saturday and Sunday nights in an unheated home and leaving unanswered messages and texts.

  My complaint is not about a broken heater it is about the misleading name of this company "Any Hour Services". This will not be resolved until the company changes their name, or actually creates a way to provide 'any hour service' - so the customer can expect at a minimum, being able to contact a live person "any hour".
  
  
  
  Sincerely,
  
  *********** ****
  
  

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2022, my wife contacted Any Hour Services (AHS) for a water heater repair. A tech was dispatched, and he replaced the water heater, emergency shut-off valve, gas flex line and gas shut-off valve. She was quoted $3,895.00, minus a $400 discount off the cost of the water heater. Invoice *********. When I arrived home and was shown the receipt, my first question was "how did the repairman arrive at this amount?" There is no breakdown of parts and labor on the receipt. I called Any Hour Services several times requesting an itemized bill and was told they did not have an hourly charge and did not itemize parts. She said my request would be forwarded to a manager. I went to ********** and priced out the parts used. Water heater w/expansion tank $830.87, emergency shut off valve and lines $71.30, gas shut off valve $15.72 and gas flex $36.98, totaling $954.87 (full retail). This left $2940.13 for labor, or $1,336.42 per hour for the 2 hours, 20 minutes the work took (time according to AHS). I could not understand such a high labor rate and thought maybe the repairman misplaced a decimal. I could understand a $133 hourly rate. When I heard back from a manager, he repeated they did not itemize ********. The repairman charges for each individual task performed. I asked if it was possible he made a mistake. He said he would send a new receipt indicating the cost of each task. The new receipt indicated water heater replacement $2968, emergency shut off valve $313, gas shut off valve $353 and gas flex $261. However, my question now is "are these the rates if no other work is performed at the same time, or do they take into consideration the tech is already at the residence and that much of the work to replace the valves and flex lines is already part of the water heater repair?" He said he would research the charges and get back to me. It has been a month and no response. I would like the rates to be appropriately adjusted and a refund issued. Thank you.

  

  Business Response

  Date: 10/21/2022

  ******* Services Provides an estimate prior to the job being preformed that she signed  agreeing to the price and work being done. As explained on the phone we charge a task based price system to be fair to all customers and assure they all receive the same service for the same amount of money regardless of the time it takes the tech to complete the job. The job was completed as described on the signed estimate and the invoice was signed when they paid for the work.