Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Tirzepatide injections on or about April 18, 2025. I paid $397. for medication, syringes and alcohol wipes. Taken out of my checking acct. 4/21/2025. When I received the order I was very surprised that it wasn't cold, although packed with ice bag and insulated bag. So I immediately called to make sure the injections were safe. Upon examination of the bag with medication it only had what looked like 2 syringes. While I was on the phone about the temperature. I told the lady at c/s that I only got 2 syringes & no alcohol wipes. Then I realized this was an oral medicine syringe. Immediately explained that I didn't receive what I had ordered. She said they were out of injectible compound so they replaced it with Subingual? I didn't even know what that meant. She said that was all they had in stock. At that moment I told her that's not what I ordered. She told me to write to them on the web page. I did, with a response that it couldn't be returned and they couldn't give me a refund. I told them I understood that, but it wasn't what I had ordered. I received the wrong item. I ask that I be given a credit, until they had the injections back in stock. They said absolutely no refunds. I told them I was asking for what I ordered. 3 different c/s reps on the phone. 2 call backs and at least 5 messages to their website. All they would say is we're sorry they're no returns or refunds. I said I understand that but I didn't get what I ordered. The Subingual medication isn't FDA approved but the injections are. Plus I have no thyroid and the Subingual comes with all kinds of stipulations. Take the medication every morning no eating or drinking 1/2 hour before & after. I already take thyroid medication, so I have to wait one hour before eating after that med. I tried to resolve this with no results. Thank you for your time.

  Business Response

  Date: 04/29/2025

  Dear *******,

  You are absolutely correct that this was our issue and not yours. There was a technical glitch that has inadvertently affected a very small number of new patients, but believe we have resolved the issue. We apologize for the confusion and for inconveniencing you on your journey to better health. We are happy to provide you either a full refund or to correct our mistake and ship your intended medication, inventory allowing.

  Again, we are sorry for not catching this issue across our multiple Quality Assurance processes, and appreciate how patient you have been. We are committed to correcting our mistake, and ensuring you are ultimately satisfied with whatever decision you come to, with regards to a fix.
  
  Sincerely,
  SkyRx Management