Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Marcus by Goldman Sachs has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request for Charge Removal COVID-Related Cancellation (***********) Apple Card:To Whom It May Concern,I am filing this complaint to formally request the removal of a remaining merchant charge from *********** on my Apple Card account, related to a trip I was unable to attend due to *********** January 2024, I contacted *********** to reschedule a previously booked trip to *****, ******, due to a COVID-related illness. I was allowed to reschedule the trip for September 2024, but was required to pay an additional fee to modify the room reservation.Unfortunately, in August 2024, I again contracted COVID-19 and was unable to safely travel overseas. I informed *********** and provided documentation regarding my condition and health-related concerns. While they tried to help, they were ultimately unable to reach the hotel management to arrange a refund. As a result, I could not attend the trip and was charged in full.I reached out to Apple Card Support multiple times and submitted all the necessary documentation, including:Medical justification for the cancellation Email correspondence with *********** and the hotel Booking.coms stated COVID policy Public reviews from other travelers describing similar refund denial experiences Apple Card investigated and successfully removed one charge of $744.28 dated 3/10/2024, for which Im thankful. However, a larger charge of $1,553.36, posted on 1/21/2024, still remains.Given that the trip could not be completed for legitimate medical reasons, and the merchant (***********) was unable to fulfill the booking or provide a refund, I respectfully request that Apple Card remove the remaining $1,553.36 from my account.I appreciate your help in resolving this matter and am available to provide any further documentation needed.

  Business Response

  Date: 04/17/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on April 11, 2025. ******** appreciates the opportunity to address the concerns raised by **** ********** (the Customer) related to a transaction dispute with the merchant Hotel At *********** in the amount of $1,553.36.
  ******** conducted an investigation and confirmed no Bank error occurred. The Customer initially disputed the transaction from March 10, 2024 April 10, 2025. ******** applied a temporary credit while the dispute was investigated. Based on the investigation and a review of the evidence provided, the Bank resolved the dispute in favor of the merchant because the merchant provided sufficient evidence to show the Customer had selected a non-refundable rate rather than a flexible rate for the reservation. As a result, the temporary credit that was applied to the Customers account was reversed from May 10, 2024 April 16, 2025. ******** sent the Customer an email detailing the dispute outcome for each dispute.
  The Customer is welcome to reopen the investigation on the transaction, however if no new evidence is received by the Customer, the dispute resolution may not change. Customers can send dispute evidence at any time by responding to the request for evidence email, by messaging the Bank in the Wallet app, or by mail to Goldman Sachs Bank ***, ******************************* 6112, P.O. ***************************************************************. The Customer should label all evidence with the case number and avoid sending original documents. ******** is available 24 hours a day, 7 days a week by phone at ************** or by message from the Wallet app.
  Based on the above details, the Bank kindly requests for this complaint to be closed.
  

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with ***** CARD/******* USA Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

  Business Response

  Date: 04/15/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via Better Business Bureau (BBB) Complaint Portal on April 8, 2025. ******** appreciates the opportunity to address the concerns raised by ******* ***** (the Customer) related to an Apple Card account opened without authorization, and credit reporting for the **************************** conducted an investigation and confirmed no Bank error occurred. Based on the Banks investigation, the Bank determined the Customer is liable for the account. According to the Banks records, the Customer opened the account on September 8, 2019. During the application process, the Customer is provided with and must consent to the Apple Card Customer Agreement, which discloses that the Customer agrees that the Bank may report information to the ************************* regarding the account, which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
  The account was charged off on January 31, 2023, as a result of the Customer failing to make a payment to satisfy the minimum amount due by June 30, 2022. ******** successfully delivered Statements Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The **** confirmed the account was reported accurately to the *************************. ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting or remove the trade line from the Customers credit report.
  ******** sent the Customer the requested documents on April 11, 2025, validating the Customer's debt including a copy of the Apple Card Customer Agreement and six months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is responsible for the balance on the account in the amount of $1,783.60. The Bank will cease all collection communication with the Customer except those legally required or requested by the Customer.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company canceled my credit card for no reason and will not provide me an explanation at all. I have no late payments and the card has been paid in full mostly every month. Furthermore theres an unknown balance left of the card that I cannot view at all that they expect me to pay. No one at this company has any answers at all and all give the same exact response. Complete nonsense and lack of training going on here, a complete disgrace

  Business Response

  Date: 04/15/2025

  
  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on April 8, 2025. ******** appreciates the opportunity to address the concerns raised by ***** ******* (the Customer) related to an Apple Card account closure, and credit reporting for the ************************** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on March 16, 2021. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
  As part of the Banks review process, the Bank identified red flags related to the Customers account. Based on an investigation, and in accordance with the Apple Card Customer Agreement, the Bank closed the account and sent the Customer an email informing of the account closure on March 28, 2025. The Bank is unable to provide additional information related to the investigation.
  ******** confirmed the account was reported accurately to the **************************** The account was reported current with no negative remarks as of the last furnishing. ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting. The Customer is responsible for the balance on the account of $2,616.36. The account balance due can be viewed in the Customers Apple Card monthly statements available at the beginning of each month.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23173357
  
  I am rejecting this response because: I still have not received a valid answer on why my account was closed. The balance is also incorrect and will not allow me to view any transaction. When I receive a valid response I will cancel this complaint 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about the unauthorized closure of my Marcus by Goldman Sachs savings account, which contained approximately $3,430.05. I have only transferred money to and from ***************. Key points of my complaint: 1. Goldman Sachs has unexpectedly locked my account after trying to login and when I called and verified my identity, I was then asked if I had recently logged in from another state than since I first opened the account, they told me that it seemed suspicious and since Im an ACTIVE ************* member, obviously there would be a chance of me logging in or living in a location from when I first opened my account. They then told me that they have decided to close my account and couldnt tell me the reason and have the right to close accounts at anytime without reason. 2. I have not received ANY notification about my account being closed besides this phone call that I initiated. No prior notification was given regarding this action. 3. When I called customer service, the representative was unable to provide any details about the transfer of my funds or how I could reclaim them and that there was NOBODY, not a single person at all at Goldman Sachs to provide me and estimated time of when my account will be completely closed or funds to be transferred back to the account I transferred them from. This situation has caused me significant distress and financial uncertainty. I request that Marcus by Goldman Sachs: 1. Provide a detailed explanation for the account closure. 2. Return my funds immediately, or outline the process for me to reclaim my money immediately.

  Business Response

  Date: 04/09/2025

  BBB Response Cable
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on April 6, 2025. The Bank appreciates the opportunity to address the concerns raised by ****** Cable (the "Customer) related to accessing their ************** Account (OSA).
  On April 2, 2025, the Bank identified security concerns regarding the Customers profile and restricted the Customers account access until the security concerns could be resolved.
  On April 6, 2025, the Customer contacted the Bank regarding their account access. To resolve security concerns, a Bank specialist completed an authentication process to verify the Customers identity and confirmed the recent login locations. Unfortunately, a Bank specialist misinformed the Customer on the status of their account. As a result of the aforementioned error, the Customer experienced a delay in regaining access to their account.
  After further review, on April 7, 2025, the Bank restored the Customers online banking access and processed the Customers request to transfer funds from their OSA to their linked account.
  Due to the experience, the Bank will be providing the Customer a credit to their account as a token of goodwill within the next five business days.
  Based on the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 04/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Cable

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our high yield savings account was closed without notice or reason, and when trying to confirm that a check would be sent to the mailing address on file the phone call cut out and I could not get back through on 3/31/2025. On 4/4/2025 I followed up and was able to get through and they confirmed that the check still had not been sent, and an internal complaint was being filed but no date was given for expectations of when the check would be sent. I was also locked out of the online access to the account so I have no way of accessing my bank statements.

  Business Response

  Date: 04/10/2025

  BBB Response Bono
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on April 5, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** **** (the "Customer) related to accessing funds in their ************** Accounts (OSA).
  On March 4, 2025, the Customer initiated an incoming transfer request from an external account to their OSA. During the transfer processing review, the Bank identified security concerns regarding the transaction and restricted the Customers online banking access until the security concerns could be resolved.
  On April 1, 2025, the Customer contacted the Bank regarding their account access. Unfortunately, a Bank specialist erroneously informed the Customer that the Bank made the business decision to close the ***. Consequently, the Customer experienced a delay in accessing their funds.
  After further review of the Customers account, on April 8, 2025, the Bank resolved the security concerns and restored the Customers online banking access. The following day, the Bank successfully processed the Customers request to close the *** and transfer the funds to different external accounts.
  Based on the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  To add further note, I had to go through at least 5-6 customer service representatives before filing complaints with the BBB and several of the bank's regulators before receiving a response that was actually in the direction of resolving the issue and also just shedding light on the background of the issue.  While I received the money back and was able to close the account, the handling of this issue was nothing other than disgraceful given it required reaching out to multiple governing bodies to finally see some resolution.

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a bank error!! This account shouldve never been opened! I have been trying to get this fixed forever. Im not too tech savvy and tried to open a joint account with my boyfriend but realized it was only a savings account with his name but my personal information on it. The account shouldve never been able to be opened! This is a bank error!! We didnt realize until we started saving and tried to change the name but they did not allow name changes and we left it alone.Since Ive forgotten the password and tried to reset it theyve locked the account multiple times. After weve called and told them the problems we were having they got the account closed which was fine but they havent given us any information on how we can get the balance that was in the account. We just want our money back!! The account was never giving us trouble before we barely used it but the fact that they dont have an estimated time to return the funds, they dont have initial date of closure the dont even give information on your own money. This has taken far too long when people actually need their money. Because its an online only bank its not like you can walk in and get answers. They never follow up with you. They promise to call you back and never do. I always have to call and chase them. They are always giving pushback and limited information claiming that they cant see anything on their end. Ive called over a month ago and they still act like they do not have answers for when I will get my money back. I havent had access to my account in months! This is not how you treat hardworking customers. After researching I see why I am not the only one writing about this bank. They are crooks and scammers. Do yourself a favor a never bank with Marcus Goldman Sachs.

  Business Response

  Date: 04/11/2025

  BBB Response *******
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on April 4, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** ******* (the "Customer) related to accessing funds in their ************** Account (OSA).
  On February 11, 2025, the Bank identified security concerns with the Customers identity on their OSA. Subsequently, the Bank restricted the Customers OSA until the security concerns could be resolved. Due to the ongoing security concerns, on March 21, 2025, the Bank made a business decision to close the Customers OSA.
  On April 4, 2025, the Customer contacted the Bank regarding the closure of their OSA, but the security concerns remained. On April 7, 2025, the Customer contacted the Bank regarding their account. To resolve the security concerns, a Bank specialist successfully verified the Customers identity by using alternate methods and the information used at the time of the account opening. Subsequently, the Bank restored the Customers account access and re-opened the OSA.
  On April 10, 2025, the Bank successfully processed the Customers request to transfer the funds from their *** to an external account. Due to the experience, the Bank has provided the Customer with a credit to the account as a token of goodwill.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to retrieve approximately $16,000 from my Marcus by Goldman Sachs savings account on April 3rd, but I have been unable to access the funds. I contacted customer service and was told that my account is currently under review. However, they could not provide any timeline for when this review will be completed.I explained that I urgently need the money to pay my rent, but they still could not give me any estimated resolution time. When I asked why my account was under review or what triggered it, the representative said they had no informationthey only knew that it was under ********* this point, my account and funds are essentially locked, and I have no idea when or if I will be able to access my own money. I am extremely frustrated and stressed by the lack of transparency and communication.

  Business Response

  Date: 04/09/2025

  BBB Response Qian
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on April 3, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** **** (the "Customer) related to accessing funds in their ************** Account (OSA).
  On April 3, 2025, the Bank conducted an account review and identified security concerns regarding the Customers account. The Bank attempted to contact the Customer to address the concerns, but the attempt was unsuccessful. Subsequently, the Bank restricted the Customers online banking access.
  On April 4, 2025, the Customer contacted the Bank regarding their account access. On the call, the Bank specialist assisted in resolving the security concerns and restored the Customers online banking access. Later that same day, the Bank successfully processed the Customers request to transfer funds from their OSA to a linked account.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Apple Card, I do not have a contract with ***********, they did not provide me with the original contract as I requested.

  Business Response

  Date: 04/07/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on April 1, 2025. ******** appreciates the opportunity to address the concerns raised by ***** ***** (the Customer) related to validation of the debt owed for the ************************** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on May 21, 2020. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. ******** is unable to provide the Customer with signed documents as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account.
  ******** confirmed the account was reported accurately to the **************************** The account charged off on September 30, 2022 as a result of the Customer failing to satisfy at least the minimum amount due by March 31, 2022. As a result, the account was reported past due to the Credit reporting Agencies. ******** is obligated to report accurately to *************************** and is unable to update the Customers credit reporting. ******** is unable to remove the inquiry or trade line from the Customers credit report.
  ******** sent the Customer the requested documents on April 4, 2025 validating the Customer's debt including a copy of the Apple Card Customer Agreement and full statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is responsible for the balance on the account in the amount of $1,682.77. The Bank attempted to contact the Customer on April 3, 2025 and April 4, 2025 but was unsuccessful.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus by goldman sachs has place my account on hold do to identify my identity and has done so many times over the phone but not restoring my account to were I can access my money only giving me the run around to one person after another day after day

  Business Response

  Date: 04/07/2025

  BBB Response ******
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on March 31, 2025. The Bank appreciates the opportunity to address the concerns raised by *** ****** (the "Customer) related to accessing the funds in their ************** Account (OSA).
  On March 25, 2025, the Customer funded their OSA with a check. On March 26 and March 27, 2025, the Customer initiated two outgoing transfer requests from their *** to unlinked external accounts. During the transfer processing review, the Bank identified security concerns regarding the transfer, declined the transfer requests, and restricted the *** until the security concerns could be addressed.
  Between March 27 and April 1, 2025, the Customer contacted the Bank regarding their OSA access, but the security concerns remained. Due to the ongoing security concerns, on April 2, 2025, the Bank made a business decision to close the Customers *** and mailed the funds via check to the original funding institution.
  Based on the above details, the Bank kindly requests this complaint to be closed.
  

  Customer Answer

  Date: 04/12/2025

   
  Complaint: 23139193
  
  I am rejecting this response because: marcus by goldman sachs lie and sent me a sub check and didn't send no check back to funded  bank there holding my money iv got time lines that they messed up on the hole 03/19/25 check sent  03/25/25 check funded the 03/26/25 account froze and i called every day to see why my account was frozen and passed every security test question and a sup there gave me no answer All I was is my $5,271.19 sent to my p1fcu account 
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a charge on my apple card that was not mine. It was $139 for a subscription I called apple support six times over the course of a year and told them. All six times I submitted documentation to prove I didn't purchase the subscription. All six times the support opened cases and they still will not remove the charge on my account. Now I'm afraid if I don't pay it it will affect my credit

  Business Response

  Date: 04/04/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 31, 2025. ******** appreciates the opportunity to address the concerns raised ****** ******* (the Customer) related to a transaction dispute with the merchant ********************************** in the amount of $139.00.
  ******** conducted an investigation and confirmed no bank error occurred. The customer disputed the transaction on March 20, 2024, March 23, 2024, July 16, 2024, September 19, 2024, and December 27, 2024. ******** applied a temporary credit while the dispute was investigated. Based on the investigation and a review of the evidence provided at the time, the Bank resolved the dispute in favor of the merchant. As a result, the temporary credit was reversed on March 23, 2024, July 15, 2024, September 19, 2024, November 13, 2024, and February 05, 2025. ******** sent the Customer an email detailing the dispute outcome.
  The dispute was reopened on April 02, 2025, and a temporary credit was provided. Based on an investigation and new evidence provided, the dispute was resolved in the Customers favor. As a result, the temporary credit that was applied to the Customers account was made permanent on April 02, 2025. ******** sent the Customer an email detailing the dispute outcome.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 04/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******