Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to buy a house and need get a balance letter from this bank. They claim it can only be sent through the mail as it is a legal document, but I agreed to getting documents online which includes statements. This letter should not have any more on the letter than my regular statement does. NO other business/bank had any issues getting me this letter emailed or faxed timely. If my actual account number, the one that is reported to the credit agencies, was actually on any of my online documents, I could use the documents online. But Marcus seems to think that the last 4 of my card number is sufficient. The account number reported to the credit agencies is hidden one time at the bottom of the first page of the statement BUT not labeled or clear that is what it is. How are any of the above behaviors of this financial institution even allowed? Aren't there requirements that have to be met? I also spoke to supervisor by the name of ****** today and he was not only not helpful but rude. I have been a customer since 2004 and have asked very little in return. Just asked for this letter and you think I was asking for my debt to wiped clean. Beyond frustrated and truly disappointed in this company.

  Business Response

  Date: 04/23/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to ** Card via the Better Business Bureau (BBB) Complaint Portal on April 17, 2025. ******** appreciates the opportunity to address the concerns raised by ******* **** (the Customer) related to a current balance letter request for the ** Card account.
  ******** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, a current balance letter with the last four digits of the account number mailed to the address on the account profile on April 12, 2025. The Customer should allow up to ten days to receive the letter by physical mail. ******** also sent the current balance letter to the Customer overnight on April 22, 2025. Currently the **** does not have the option to email a current balance letter to the Customer. The **** confirmed the Customers statement delivery preference is set to electronic as of April 16, 2025. The Customer will now have access to view monthly statements electronically and manage the account on ******************************. A copy of the most recent monthly statement from April 08, 2025, and was emailed to the email address provided by the Customer on April 15, 2025. ******** attempted to contact the Customer on April 21, 2025, and April 22, 2025, but was unsuccessful. The Bank acknowledges and appreciates the feedback provided by the Customer.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/27/2025 I logged on to our joint savings account and the money was missing. I called Marcus and I was told that my wife's information was compromised. We opened a new account and signed an affidavit stating we did not give our information to anyone and that we did not authorize transfer of the funds. We received a letter saying the claim was resolved in our favor and our account was credited. On 4/15/2025 we attempted to transfer money and redeem CD's but were unable to do so. We again called Marcus. They went through procedures to unlock the account with us, and we were told that was successful and the account was unlocked. We then attempted to make transactions and were not able as the account was still locked. We called back and were connected with a Specialist who said the account is unlock although we were still not able to make transactions. We are now waiting for the review, and our CDs are matured, and we wanted to cash them in before the grace ******* We were also told we would be contacted within 24 hours and that has not happened as the 24 hours are up.

  Business Response

  Date: 04/23/2025

  BBB Response ******
  ID: ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on April 16, 2025. The Bank appreciates the opportunity to address the concerns raised by ******* ****** (the "Customer) related to accessing their ************** Account and Certificate of Deposits.
  On March 27, 2025, the Customer and Joint Owner contacted the Bank to inform of an unauthorized transaction from their OSA. Subsequently, the Bank opened an investigation into the Customers concerns and restricted the account for their protection. On April 8, 2025, the Bank completed its investigation and confirmed the unauthorized transaction had appropriately reversed. In addition, the Bank sent a letter to the Customers address detailing the results of the investigation.
  On April 22, 2025, the account holders contacted the Bank and a Bank specialist assisted with resolving the remaining security concerns. Subsequently, the Bank restored both account holders online access.
  Due to the experience, the Bank is providing the Customer with a credit to their OSA as a token of goodwill in the next five business days.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with ***** CARD - *******, I don't have a contract with them either, they also did not provide me with the original contract I requested.

  Business Response

  Date: 04/23/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on April 16, 2025. ******** appreciates the opportunity to address the concerns raised by ******* ******** (the Customer) related to an Apple Card opened without authorization.
  ******** conducted an investigation and confirmed no Bank error occurred. Based on the Bank's investigation, the Bank determined the Customer is liable for the account. ******** is unable to provide additional information related to the investigation. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on September 09, 2019. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults. ******** is unable to provide the Customer with a signed application as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account.
  The Customer did not make a payment to satisfy at least the minimum amount due by January 31, 2024, resulting in the account charging off on July 31, 2024. ******** successfully delivered Statement Available Reminders, Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The **** confirmed the account was reported accurately to the ************************** ******** is obligated to report accurately to ************************* and is unable to remove the trade line or update the Customers credit report.
  ******** sent the Customer the requested documents on April 23, 2025 validating the Customer's debt including a copy of the Apple Card Customer Agreement and 12 months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is responsible for the account and the balance in the amount of $5,579.37.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Randomly locked out of account. No resolution. Called the number provided by Marcus, **************. Transferred multiple times. Told "it's an issue with savings account" I do not, to my knowledge, have any savings accounts with them. Transferred again. Supervisor can't help. Called back, transferred to "security department." Security said they couldn't help and transferred to a specialist. Specialist couldn't help and transferred again to a "different department." Said calls are monitored and recorded. Told there's a restriction.

  Business Response

  Date: 04/22/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to GM Card via the Better Business Bureau (BBB) Complaint Portal on April 16, 2025. ******** appreciates the opportunity to address the concerns raised by ***** ****** (the Customer) related to a restricted GM Card account online profile.
  ******** conducted an investigation and confirmed no Bank error occurred. As a part of a regular account review process, the Bank placed a restriction on the account until additional research could be completed. The Customer contacted the Bank on April 15, 2025, and verified the needed information. ******** confirmed that the Customers account online profile is active and available for use as of April 21, 2025. ******** sent the Customers monthly statement electronically to be viewed on ******************************. ******** conducted a review of interactions and was unable to locate any record of mistreatment or misinformation provided by a Bank representative. ******** attempted to contact the Customer on April 22, 2025, but was unsuccessful. ******** is available 24 hours a day, 7 days a week by phone at ************** or by chat on ****************************** through the account dashboard to assist with an explanation of charges. The Bank acknowledges and appreciates the feedback provided by the Customer.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a CD with Marcus and they charged me a penalty without notifying me of a late fee. Pure cheats. They said, they notified me and they have no proof.

  Business Response

  Date: 04/22/2025

  BBB Response ******
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on April 15, 2025. The Bank appreciates the opportunity to address the concerns raised by ******** ****** (the "Customer) related to the Early Withdrawal Penalty (EWP) assessed on their Certificate of Deposit (**).
  On March 5, 2025, thirty days prior to the **s maturity date, the Bank sent the Customer a notification via email advising of the upcoming maturity on their **. Additionally, the Bank allowed the Customer to make changes to their ** for tens days following the maturity date (***** ******** In accordance with the Banks Deposit Account Agreement (DAA), customers may notify the Bank (an Early Instruction) up to twelve months before their ** matures if the Customer does not wish to renew or wishes to renew with modifications. In the event there is not an Early Instruction in place, the ** will automatically renew. The Customer did not provide Early Instructions prior to the maturity or within the ***** period and the ** automatically renewed on April 4, 2025 for a new 12-month term.
  On April 15, 2025, the Customer contacted the Bank requesting to close their ** prior to maturity and a Bank specialist informed the Customer that an EWP would be charged for closing the ** prior to maturity. After further review, the Bank determined the Customer was eligible for a reduced EWP. On April 16, 2025, the Bank transferred the funds to an external account and closed the **, per the Customers request. Unfortunately, the Bank is unable to accommodate the Customers request for additional reimbursement.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been back and forth with this company about proper monthly updates being that when I opened the account I can no longer use that id. I have also given all the information that needed to be updated on my account which they neglected to do. Monthly statements have stopped and I am no longer able to track my balance properly. They changed their policy without informing me. They have made my account late for payment by doing this and put negative **** against my credit.

  Business Response

  Date: 04/21/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the ************************************** (CFPB) Complaint Portal on April 15, 2025. The Bank appreciates the opportunity to address the concerns raised by *************** (the Customer) related to credit reporting, and the Apple ID associated with the Apple Card account.
  ******** conducted an investigation and confirmed no Bank error occurred. The Customer opened the Apple Card account and consented to the Apple Card Customer Agreement and agreed to receive statements electronically when the offer was accepted on July 09, 2022. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the **************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
  ******** is unable to modify the Apple ID linked to an Apple Card. The Customer can update the email address associated with the Apple ID by following the instructions in the support article below titled Change your Apple ID or by contacting ***** directly. Once the email address associated with the Apple ID is changed it will reflect on the Apple Card account. ****************************************
  The Customer may choose to close the Apple Card account and reapply for a new account utilizing an alternate Apple ID. However, application approval and terms are not guaranteed. The account balance must be $0.00 before reapplying. If the Customer wishes to proceed with this option, they may contact the Bank directly for further assistance.
  ******** provides Apple Card monthly statements electronically which are available in the Wallet app or on ************** at the beginning of each month. ******** is unable to automatically send out paper statements each month. The Customer may request to have a statement mailed and must contact the Bank each month to request after the statement has generated.
  The Customer did not make a payment to satisfy at least the minimum amount due by September 30, 2024, until November 8, 2024. ******** successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. As a result, the Bank reported the account past due to the ************************** The **** confirmed the account was reported accurately to the ************************** ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
  ******** attempted to contact the Customer on April 15, 2025, and April 17, 2025, but was unsuccessful. The Customer can manage the account in the Wallet app, on **************, or by contacting the Bank directly. ******** is available 24 hours a day, 7 days a week by phone at ************** or by message from the Wallet app.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23204127
  When I opened the acct. it was under another Apple ID that I no longer have access to, I have explain this several times that I need mailed statements because if that. Your company has not filled your obligation to do so which is the reason of the payment being late. It was on the companies end not the consumer. I have made several attempts to get this fixed. They refuse to do so! 
  I can not access the acct. via the wallet app or any other way. So as a consumer how do I follow the balance and payments without a paper statement. When I spoke to your operator I was told you guys stopped sending them without the consent of the consumer. Wrong practice on your part. Paper statements are a consumer right to receive and your violation to do so. I have gotten them in the past then stopped coming without my consent after I had spoken you guys several times about this. 
  incorrect reporting to my credit is also a violation of your contract.!!! If I have to go to news outlets or wherever I need to go to be heard about your company I will and I will drag everyone involved. I am not a consumer that will just lay down and take it from big companies. I will not stop till I get the results I am looking for and a letter of apology from the president of the bank. Along with who is involved. 
  I am rejecting this response because:
  
  Sincerely,
  
  Tomy Brothers

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out to this company on the phone, through chat and email. I've stated numerous times I wanted to close this account. I made them aware I was doing a balance transfer and to please put a hold on the account. The transfer was completed and they cashed the check sent over from my new credit card company. They said I owe 2 dollars. I paid the money. Now they keep charging me more. I went through chat then called again. Person couldn't help me or get a manager. I was told a manager would call between ***** hours. ************ did not call. They are negatively reporting me. I've spent over 4 hours trying to resolve. They refuse to help and keep charging erroneous charges. I'd like my money back plus compensation for time spent going nowhere

  Business Response

  Date: 04/21/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the ** Card via the Better Business Bureau (BBB) Complaint Portal on April 14, 2025. ******** appreciates the opportunity to address the concerns raised by **** ********** (the Customer)related to ** Card account closure, late fees/interest assessed and credit reporting.
  ******** conducted an investigation and confirmed no error occurred. According to the Banks records, the Customer opened an ** Card and consented to the ** Card Customer Agreement on May 30, 2018. As stated in the ** Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. The Customer did not make a payment to satisfy at least the minimum amount due by March *******. As a result, the Bank reported the account past due to the ************************** ******** successfully delivered Statements, Payment Due Reminders, Missed Payment, Reminders, and Eligible for ************* Reporting reminders to the email address on file.
  According to the Banks records the Customer initially requested account closure via chat on February 5, 2025. However, the Customer stopped responding.******** requires cardholders to agree to an account closure disclosure prior to processing the request. Per the Customers request the Bank made an unsuccessful attempt to contact the Customer on April 10, ******** Bank conducted a review of interactions and was unable to locate any record of mistreatment or misinformation provided by a Bank representative.
  The Customer contacted the Bank on April 14, 2025 to request to close the ** Card Account. As a result of the Customers request, the Bank successfully closed the account on April 14, 2025. Proceeding, the Bank sent the Customer a communication confirming account closure.
  The account assessed interest and late fees in the amounts of $6.16, and $21.09. As a courtesy, the Bank provided a credit for the fees on April ******* and April 15, 2025.  Additionally, the Bank updated the past due reporting to show current April 17, 2025. The Customer should allow up to 30 days for the changes to reflect on the Credit Report. ******** is unable to provide the Customer with additional compensation.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the account listed under account number GS BANKUSA - ****************, which appears on my credit report. This account was opened without my knowledge or authorization and is the result of fraudulent activity. I have no recollection of applying for or entering into any agreement with ***** CARD/************Pursuant to the Fair Debt Collection Practices Act (15 U.S.C. 1692g), I am requesting full validation of this alleged debt. To date, I have not received any documentationsuch as a signed agreementdemonstrating that I consented to or am legally responsible for this account. Without such evidence, there is no legitimate basis for this account to be associated with my name.Because this account was fraudulently established, I request its immediate removal from my credit report and that all collection efforts cease. If you are unable to provide the required validation within 30 days of receiving this notice, you are legally obligated to delete the account from all credit records and discontinue further collection activity.Please confirm receipt of this letter in writing and advise me of any next steps you intend to take to resolve this matter.

  Business Response

  Date: 04/21/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the ************************ (BBB) Complaint Portal on April 14, 2025. ******** appreciates the opportunity to address the concerns raised by ******* ***** (the Customer) related to an Apple Card opened without authorization.
  ******** conducted an investigation and confirmed no Bank error occurred. Based on the Banks investigation, the Bank determined the Customer is liable for the account. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on November 29, 2020. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
  ******** confirmed the account was closed and charged off as of October 31, 2023, as a result of the Customer failing to make a payment to satisfy the minimum amount due by April 30, 2023. ******** successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The **** confirmed the account was reported accurately to the ************************** ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting
  ******** sent the Customer the requested documents on April 18, 2025, validating the Customer's debt including a copy of the Apple Card Customer Agreement and six months of statement history showing records of transactions and payments to validate the balance and the debt owed. ******** is unable to provide the Customer with signed documents as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account. The Customer is responsible for the balance on the account in the amount of $3,171.80 provided in the latest statement from October 31, 2023.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got late on my Apple Card payment and I mightve been close to two months late and I started receiving text from Goldman Sachs whenever I left my house at six in the morning to go to work and it had my address on it so they were implying they knew my address where I was and was watching where I was going. I got a message from them yesterday at 12:32 that said my address what time I was leaving the address and to make a quick call to them so in essence theyre basically stalking me. And I have sent three payments in the last two weeks that should make up for whatever I owe them. That is a pretty evil business-behavior. That is harassment and Im going to consult with ****** and ****** and anybody else I need to..

  Business Response

  Date: 04/16/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on April 13, 2025. ******** appreciates the opportunity to address the concerns raised by ******** ******* (the Customer) related to the Banks attempt to collect a debt.
  ******** conducted an investigation and confirmed no Bank errors occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on August 7, 2022. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. ******** successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file.
  Based on the Banks investigation the Customer last successful payment was made on March 11, 2025, in the amount of $150.00, which did not over the minimum amount due by March 31, 2025. The Customer is liable for the balance on the account in the amount of $4,939.23. ******** has no record of collection text messages being sent to the Customer. ******** attempted to contact the Customer on April 14, 2025, to address any concerns but was unsuccessful. ******** recommends the Customer contact the Bank for further assistance. ******** is available 24 hours a day, 7 days a week by phone at ************** or by message from the Wallet app.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus by goldman sachs Is trying to stale my money and closed my account sent me a sub check and not the cashier check or transfer my funds to my other account

  Business Response

  Date: 04/17/2025

  BBB Response ******
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on April 12, 2025. The Bank appreciates the opportunity to address the concerns raised by *** ****** (the "Customer) related to accessing the funds in their ************** Account (OSA).
  As per the Banks previous response, due to the ongoing security concerns, on April ******, the Bank made a business decision to close the Customers *** and mailed the funds via check to the original funding institution.
  On April 16, 2025, the Bank completed an additional investigation of the mailed funds and determined that the funds successfully returned to the Customers external funding account. Subsequently, the Bank mailed the results to the Customer.
  Based on the above details, the Bank kindly requests this complaint to be closed.