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Business Profile

Education

Mortgage Educators and Compliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed this company on the 19th and 20th advising that I could not access the course purchased. The company has not responded to emails. I logged in last night and still no action or refund. I finally reached someone by phone and they advised I had 1 day left to complete the course or pay an additional $75. I am requesting a refund or release the course so that I can complete it with no additional charge. I contacted them several times and they don’t respond to emails.

  • Initial Complaint

    Date:09/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had started this couse and because of a death in family I need more time which they where able to give me but I didn't make it on time to finish the couse so they are wanted me to pay the whole course again without the practice test which I think it's not far they should charge a fee but not the whole fee if I knew they where rated a D as a business I wouldn't never tried doing it with them

  • Initial Complaint

    Date:06/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This program is a SCAM!! I paid for the 3 day course specifically for the price compared to other places and dedicated and blocked off those three days in order to complete the course. On Day three I completed up to 98% of the course the only thing preventing me from moving toward was having my homework graded. After the 3rd day I log back in and my course was locked out I was being forced to pay an additional fee in order to proceed and complete the course. After several attempts and reaching out their only solution is pay all over again and retake the course.

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their Test Reimbursement and completed the course as per their requirements. They promised a refund of the exam fee if I failed the exam. When I requested a refund, they initially claimed that I had not watched their videos. Later, they pointed out that I did not pass one of the quizzes. I do a particular practice exercise multiple times (as part of my exam preparation). The course completed 100%. They keep making excuses to say that you are not qualified. I believe they say that to everyone. I request a refund for the exam fee 110.00

  • Initial Complaint

    Date:02/02/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 26-2024 Order # *********** Amount $240.00 The company must have a requirements list to check before the consumer buys any product, I don't have a High School diploma that I need to get the license, if I knew this before I wouldn't buy the product.

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for this course and they cut me off 16 hours before it said and I was forced to start all over and pay again for the course. I tried to login after 11:59 eastern on 12/30 and the system kicked me out. (headerLogo2 image) NOTE: If you have already renewed your license(s) or recently completed your CE courses in any format (live, live webinar, or onl?ine), please disregard this message. *** ***** Thank you for choosing Mortgage Educators and Compliance for your NMLS education needs! This email is being sent to you as a courtesy by way of letting you know that you may have pending CE hours that have not been completed. As of approximately 1:00 pm Eastern today (12/30/22), your account associated with this email address (*******************) is enrolled in 1 or more 2022 Online or Webinar CE courses with MEC that have not been completed. We strongly encourage you to complete all needed CE courses immediately. Access to all MEC CE courses will end at 4:00 pm Eastern time tomorrow (12/31/22). If you have not met your CE requirements when course access ends, you will need to fulfill the requirements with Late CE courses. If you have already renewed your license(s) or recently completed your CE courses, you can disregard this message. If you have questions as to what may still be pending, we recommend you sign into your MEC account to confirm your courses and then contact MEC's Support with any questions. Thank you and Happy New Year! Mortgage Educators and Compliance

Mortgage Educators and Compliance is NOT a BBB Accredited Business.

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